Sales Customer Service

TAJMAH COOPER-PETTIS

**** ****** ******

Calumet City, Illinois 60409

708-***-**** ***********@*****.***

EXECUTIVE SUMMARY

Highly successful Retail Sales, Merchandising and Promotions professional with extensive experience selling and merchandising in multiple retail functional areas. Pro-active partner in developing promotional programs and implementing the processes resulting in revenue gain. Valued for a warm and friendly demeanor with emphasis to detail while driven to succeed and fueled by commitment and passion to enrich customer satisfaction. Strategic and/or tactical experience in:

Retail Sales

Retail Merchandising

Promotions/Event Planning

Training and Development

Distributor/Wholesale Show Management

Retail Seminars

PROFESSIONAL EXPERIENCE

SALES

Representing three major Health and Beauty Aid Manufacturers

Consecutively five years winning the award of Sales Representative/Merchandiser Of The Year

Maintained yearly sales quota of $500,000

Opened new distributor warehouse generating $300,000 in sales

Collaborated with business partners and implemented quarterly promotions while increasing sales through distributor/wholesale warehouses

Partnered with store management to consistently pull product through chain warehouses for off-shelf displays

Instrumental in alerting manufacturer of product deletion error from chain stores schematic, thus deterring a decrease in sales

MERCHANDISING

Developed outstanding working relationship with accounts (store owners, store managers, store personnel, distributor representatives) in the OTC stores and the Chain stores (Walgreens, Family & Target)

Extremely knowledgeable of all manufacturer products and brands being represented

Cognizant of what customers are looking to purchase while merchandising stores for a possible sale of product and gain consumer feedback on manufacturer product represented

Consistent knowledge of competitive products in retail and chain stores

Maintain POS (point of sales) materials inside OTC stores, i.e., posters, shelf talkers, door clings, header cards, etc., along with consistent sampling

Gained and maintained the most visible shelf space for all brands represented, while moving and product reset as needed for maximum pull through from shelf level

Maintained distribution of product while gaining new product distribution

PROMOTIONS & SPECIAL EVENTS

Facilitated set up of the distributor/wholesale shows, and generating sales through aggressive selling

Partnered with Promotions Manager to set up trade shows/special events, assuring booth location, product arrival and placement in addition to product pull through with aggressive selling

Tajmah Cooper-Pettis Page 2

Presented and implemented end cap promotional programs to Walgreens District Managers gaining off shelf displays across the Chicago land market place

Scheduled and implemented yearly manufacturer represented Walgreens customer appreciation special events, while ordering product to support sales for the promotion

Identify best location, scheduled and implemented monthly manufacturer represented Beauty Supply in store promotions, while ordering product to support sales for the promotion

Monitor in store promotions and participation of competitors, bogo's, pricing, samples, etc.

Identified venue/hotel for company holiday/church celebrations, schedule audio visual equipment, sample food selections and confirm

TRAINING & DEVELOPMENT

Implement and facilitate new product knowledge to Beauty Supply store personnel

Provide Customer Service Representative with product knowledge of manufacturers product being represented

Assign and supervise Customer Service Representatives to work in store demo's on how to approach, sell, sample to customers, and choose best set-up location

Make CSR's aware and monitor how premiums are distributed to customers with purchase of product, fill out inventory tracking sheets, demo voucher reports and send to office for processing

Deliver supplies needed to work in store demo's to CSR

COMPANY AFFILIATIONS

ANTHONY HYMAN & ASSOCIATES 2000 - present

Sales Representative/Merchandiser

LUSTER PRODUCTS INC. 1996 - 2000

Executive Administrative Assistant

NORTHERN TRUST BANK 1989 - 1996

Inquiry Specialist - Item Processing

Administrative Assistant - Item Processing

EDUCATION

Business Administration,

Richard J. Daley College, Chicago IL

AFFILIATIONS

Girls Mentoring, Covenant United Church of Christ

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