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Manager Customer Service

Location:
Memphis, TN
Posted:
August 21, 2017

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Resume:

KEY ACCOMPLISHMENTS

Selected as the Employee of the month, 11/2013 with G4S Secure Solutions.

Selected out of 30 officers to be promoted to a Site Supervisor position for outstanding service, great punctuality, and ability to work in very stressful situations.

EXPERIENCE

MEDTRONIC (RANDSTAD), MECHANICAL QUALITY INSPECTOR II, MEMPHIS, TN

8/2015-PRESENT

S.A.P. Maintain Spinal and Biologics in Quarantine cage. Inventory (both physically and systematically as required). Support Quality staff with activities related to quality issue verification, Product Hold Orders, and product quarantine.

Approval of finished products by confirming documents inspection results by completing reports and logs; summarizing rework.

Ensure that FA packet is correct, and make sure routers and split order forms are filled out correctly before going to the PDE.

Perform review of device history records and other documentation for compliance to establish procedures.

Accelerated with using SAP, and use various T-codes, moving orders to proper slot location, Experience running and operating COS cell- (Cellular Operating System).

Strong knowledge of GDP (good documentation practices) and GMP (good manufacturing practices).

Work with Engineers to make sure MCDR's are filled out correctly and stamped with an accept/reject stamp and signed off.

Work with various products from vendors, such as LIMP product, rework, X-parts, source inspection, or non-conforming parts.

Conduct safety audits on equipment and materials.

Facilitates the continuous improvement activities to increase product quality, reduce manufacturing costs, and lessen manufacturing process cycle time.

Assists in engineering changes required ECO/CCR processes by submitting and tracking all changes. Maintains and updates forms, tracking sheets and requests related to engineering group projects and meetings.

Designs processes to enhance departmental work flow and assists in the preparation and writing of standard operating procedures (SOPs) for the division.

Communicate required adjustments to production supervisor, rejecting and returning unacceptable materials.

Documented inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.

Updated job knowledge by participating in educational opportunities and reading technical publications.

TRANE, (G4S SECURE SOLUTIONS), SECURITY SITE SUPERVISOR MEMPHIS, TN

4/2013-8/2015

Scheduled and performed employee evaluations. Interviewed, trained, recruited, & selected new employees. Assigned work areas, approved time records & time off requests. Utilized standardized procedures accordantly to discipline and counsel employees as needed.

Ordered supplies, tracked orders, and filed papers. Assisted upper management, clients, employees, & visitors. Ensured all HIPPA guidelines were followed as intended, utilized general knowledge of safety: including chemical hazards, emergency response, & personal protective equipment.

Responded to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager

Kept track of employee’s hours worked and submitted weekly payroll. Conducted performance, safety and conduct expectations regularly.

Fed EX (Allied Barton), Security Shift Supervisor

Memphis, TN

5/2010-4/2013

Built rapport with various managers to

support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times.

Worked closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Responded to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager. Performed day/night site visits to inspect & supervise SPs in field

Scheduled candidate interviews, tracked employee’s attendance, vacation, and holiday pay.

Wal- Mart, Pharmacy Technician** Memphis, TN

11/2011-11/2012

Assisted with filling prescriptions, data entry, cash handling, and answering the telephones.

Verified patient’s information, collected customers payments, and maintained prescription labels and related forms.

Established communication with Medical Staff, contacted and notified patients regarding delay in processing orders

EDUCATION

UNIVERSITY OF PHOENIX, MEMPHIS TN, BS DEGREE BUSINESS/HUMAN RESOURCE MANAGEMENT

2014

SOUTHWEST COMMUNITY COLLEGE, MEMPHIS TN, PHARMACY TECHNICIAN DIPLOMA

2011

AXIA COLLEGE UNIVERSITY OF PHOENIX, HOUSTON TX, AA DEGREE HEALTHCARE ADMINISTRATION

2010

MEDICAL CAREER TRAINING, HOUSTON TX, PHLEBOTOMY DIPLOMA

2004

SHAW HIGH SCHOOL, SHAW MS, DIPLOMA

2002



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