Mary Jo Pointer

ac1x98@r.postjobfree.com

720-***-****

Atlanta, GA

Summary

Quality Assurance Analyst with several years of testing experience. Ability to create, execute and manage the overall testing effort. Experience in scripting for all testing types, including functional, integration, system and regression. Accountable for tracking and reporting projects to all key stakeholders from peer to management level.

Key Competencies

Proficient in the following testing types: functional, regression, user acceptance (UAT), end to end, white box, black box, smoke, integration, E-Commerce, mobile devices (IOS, Android).

Experienced in writing test cases, high level scenarios and various types of documentation.

Skilled in testing the Software Development Life Cycle (SDLC) using Agile and Water fall methodologies.

Acted as liaison for developers, project managers, business analysts, senior management, end users and clients.

Skilled in testing web-based hosted applications.

Skilled in test case reviews for the automation test cases.

Skilled in testing mainframe hosted applications.

Skilled in testing telecom applications.

Skilled in creating project metrics and gap analysis data to key stakeholders for project tracking

Professional Experience

NHSN, CACI/CDC - Atlanta, GA (TECHNICAL ENGINEER /TESTER) 01/2017- 07/2017

Responsible for documenting and testing the Contact Email Reporting Application (CERA) developed in SAS. Responsible for creating a HOW TO USE document geared to assist users in utilizing existing CERA processes.

Executed SAS scripts to retrieve details within SAS source programs, databases and files.

Developed, documented and maintain detailed user test cases and artifacts.

Created quick reference documents for peers to utilize existing documents

Participating in daily/weekly status meetings on the process of assigned tasks.

Utilized Smart Bear for project control of user stories, test plans, test scripts, defect tracking, test execution and metrics reporting

Assisted in test case reviews of Selenium automation test cases.

GDOL, MATRIX Resource - Atlanta, GA (TECHNICAL ENGINEER / QA TESTER) 11/2015- 06/2016

Responsible for verifying and ensuring there are no major software defects derived from the lift and load process between the GDOL mainframe and the functions being converted to the Dell distribution system.

Developing test strategies, test plans and test cases for Mainframe Re-Hosting to the Dell distribution system.

Experience in batch processing Mainframe and Dell’s Batch Processing Environment (BPE).

Develop, document and maintain detailed user test cases and artifacts.

Creating requirements traceability matrix documentation for use in supporting the testing scope and defect tracking.

Reporting defects and logically following the flow through the application to determine the source of bugs.

Utilized BMC’s Control-M job scheduling systems.

Performing SQL queries for front-end and back-end data validation.

Performing moderately complex to complex test data conditions using regression and validation testing.

Performing functional testing of GDOL page elements, links, visual design and data content.

Identifying patterns in content errors, to assist the technical team in performing root cause analysis of problems with web page templates.

Utilized HP Quality Center, QTP as the testing tools

Creating defects and providing guidance on the defects resolution to developers.

Participating in daily/weekly status meetings on the process of assigned tasks.

AT&T, Amdocs - Atlanta, GA (QA TECHNICAL ENGINEER/ TESTER) 07/2014- 11/2015

Accountable for supported the telecom Business Intelligence Operating System conducting functional, regression and system testing, utilizing Oracle Hyperion and Microstrategy data.

Validated widget application access in the portal.

Validated BI dashboard applications.

Analyze, design, document, execute and maintain high quality, Test Cases and Scripts.

Utilized Rally for project control of user stories, test plans, test scripts, defect tracking and metrics reporting.

Conducted mobile testing devices (IOS, Android) for BIOS

Analyze, design, document, execute and maintain high quality, Test Cases and Scripts, responsible for 500 plus scripts.

Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications and implement.

Track issues found during UAT and throughout QA lifecycle.

Created test cases for future use for Selenium automation testing.

Assisted in test case reviews of Selenium automation test cases.

Soltech Consulting Inc. – Atlanta, GA (QA TECHNICAL ENGINEER /TESTER) 08/2013- 07/2014

Tested various batch and web based Applications: ensured the timely delivery of quality software products into production for various Healthcare contracted companies of Soltech.

Utilized HP Quality Center 11 (ALM) tools when interfacing with the business users for testing.

Managed continuous builds, tested and deployed data using Team Foundation Server (TFS).

Analyze, design, document, execute and maintain high quality, Test Cases and Scripts.

Managed defects using TFS.

Validated the processing of 837 transactions claim encounters

Assisted in test case reviews of Selenium automation test cases.

Execute test data scenarios by developing and executing SQL queries

Conducted data mapping and data validation.

Participated in walkthroughs and defect reporting meetings.

Attended daily Scrum meetings.

TSYS, Technisource - Atlanta, GA (QA Analyst / Tester) 07/2012-08/2013

Ensured the timely delivery of quality software products to production for Master Card and Visa Point of Sale (POS) merchant’s payment services.

Verified COBOL, DB2 and CICS programs changes.

Utilized HP Quality Center tools for defect tracking.

Performed SQL queries for front-end and back-end data validation.

Performed complex test data conditioning as well as regression and validation testing.

Validated system changes utilizing Agile Methodology.

Created defects and provided guidance on the defect resolution to developers.

Utilized HP Quality Center 11 (ALM) tools when interfacing with the business users for testing.

Utilized HP Quality Center, QTP as the testing tools when interfacing with the business users for testing.

Agile/ELAVON Financial - Atlanta, GA (QA Analyst / Tester) 04/2011- 07/2012

Delivered quality software products to production for Master Card and Visa Point of Sale (POS) merchants including testing of browser based UI applications for the daily volume generated by the merchants.

Validated system changes utilizing Agile Development Methodology.

Issued defects and provided guidance on defects to developers.

Tested, logged and verified resolution of software and specification defects.

Tested dated processed with EDI Transaction.

Facilitated concerns, questions and issues derived from the conversion task/testing to the key stakeholders.

Conducted weekly status meetings on the process of assigned task.

Created quick reference documents for peers to run mainframe and Oracle database.

Trained peers on the use of newly created documentation.

Performed SQL queries for front-end and back-end data validation.

Utilized (MTM) Microsoft test Manager to create test cases with manual test scripts.

SunTrust Bank Financial, COMSYS – Atlanta, GA (QA Analyst / Tester) 08/2010- 03/2011

Supported web site verification of online banking systems that included personal banking modules of checking, saving and monthly statements and user log in.

Logged, tracked and verified resolution of software defects.

Documented all phases of the systems within the QA process.

Established ENDEVOR user group documentation for in-house use.

Utilized HP Quality Center, QTP as the testing tools

Analyze, design, document, execute and maintain high quality, Test Cases and Scripts.

Managed weekly project status meetings.

Validated dated processed with EDI Transaction.

Created quick reference documents for peers to run Oracle database queries.

Trained peers on the use of the documentation created.

WELLS FARGO, TECHNISOURCE – Atlanta, GA (QA Analyst) 08/2009- 07/2010

IVR QA Analyst, responsible for ensuring the timely delivery of quality software products into production. Meeting the stated functional and performance requirements for IVR, Web application and CTI processing interfaced with the wire transfer team. Converted Wachovia Bank’s to Wells Fargo banking platform. Supported web site verification of online Banking systems

Reviewed Business Requirements Documents (BRD), Functional and Technical Design Documentation.

Created / executed detailed test plans

Conduct reviews of the test plans with the business unit and developers.

Facilitated concerns, questions and issues derived from testing to the responsible business parties.

Managed execution of test cases; interfaced with testing resources to track timelines and system cycles.

Reviewed, researched and validated the test results to ensure accuracy.

Utilized HP Quality Center, QTP for testing.

Utilized Clear Quest for defect tracking.

Followed up on all projects related defects/issues to ensure defects were managed from open to close.

TIAA-CREF, KEANE, INC. – Atlanta, GA (QA Analyst / TESTER) 02/2008- 07/2009

Ensured the timely delivery of quality software products into production meeting the stated functional and performance requirements for TIAA-CREF retirement investments with web applications using Java/J2EE as well as ORCALE application based products.

Reviewed Business Requirements Documents (BRD), Functional Design Documentation and Technical Design

Documentation for retirement funds and loan processing.

Managed weekly status meetings on the process of assigned task.

Trained peers on the use of the documentation created.

Utilized Star Team for defect tracking.

Followed up on all project related defects/issues to ensure they have been re-tested, validated and closed.

Reviewed Mobius reports in reflection of data entry, data validation and calculations.

Performed migration and resolved environmental issues.

US Bank – Denver, CO (QA Analyst / TESTER) 09/2008-12/2007

Ensuring the timely delivery of quality software products into production that met the stated functional and performance requirements of the VISA Bankcard Business, IVR and WEB instant line of credit processing for Lexus products.

Interfaced with clients in weekly meetings to ensure all requirements and project specifications are being met based on the project timeline.

Implemented software development lifecycle processes to assist with building the document repository for future testing and training.

Developed process flows and mockups to capture process requirements for order management system.

Analyze, design, document, execute and maintain high quality Test Cases and Scripts.

Analyzed order management system data to validate order fulfillment and metrics.

Conducted gap analysis meetings with project team to identify improvements to project processes.

Technologies

Methodologies: Agile, Waterfall

Testing /Software/Tools/Languages/Applications:

Cobol, Cobol2, CICS, DB2/SQL, SAS, VSAM, Java/J2EE, TSO, SPF/JPF, JCL, OS/MVS Utilities, VBScript, Easytrieve, SDF2, Fileaid, Xpeditor, Spufi, Xpediter, Platinum, Intertest, Oracle, Star team, Rational Clearquest, Mercury Test Director, HP Quality Center, QTP, Loadrunner, Endevor, RQM, Microsoft Word, Microsoft Excel, Microsoft Project, FTP, NDM, EDI, Power Point, Mobius, Omni, File Manager, Changeman, Librarian, VP Manager, Control M, Microsoft Visual Studio 2010, Team Explorer, Sharepoint, SoapUI, Selenium, JIRA, TFS, Unix, Linux

EDUCATION

Metropolitan State College, Denver Co, IBM Training CICS, DB2, Denver CO,

American Bankers Association, Denver Co

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