Manager Customer Service
Resume:
SHAILESHKUMAR PATEL
*** ****** ********, *** *,SHREWSBURY, MA01545
508-***-**** • *****************@*****.***
Objective
Seeking an opportunity in the Pharmaceutical, Manufacturing, and Production field.
Education
BS in Applied Genetics
Bangalore University (June 2008 to May 2011)
Major Coursework
Genetics, Biochemistry, Zoology, Biology, Mathematics, Chemistry, Physics
Certification
ACHNP ( Advanced Certified Hardware & Networking Professional )
Skills
MS Office, Outlook, Internet, Packaging,Labeling
LINGUISTIC Proficiency
English, Hindi, Gujarati
Summary
Can quickly learn and apply new skills, processes, and approaches
Good eye-hand coordination and manual dexterity needed.
Excellent interpersonal skills required.
Basic computer literacy with ms office software environment
Strong communication skills
Ability to work in a team environment
Clean Room experience.
Manufacturing Environment
Professional Experience
AstraZeneca Pharmaceuticals (US Tech Solution)
September 2015 to January 2016
Packaging & Assembly Technician
Follow the assembly instructions and place the correct component and quantity (using the counting method) into the tray.
Assembly of Medical devices including Inspection, cleaning, QC and packaging for shipment.
Perform all duties and task in accordance with work instructions, quality standards and company policies.
To operates packaging equipment, performs in process monitoring, product and environmental sampling.
To conduct line clearances, OEE data collection, product particulate and cosmetic inspection and completes batch record entries in accordance with cGMPs.
Perform work in accordance with SOPs, cGMPs and established safety procedures with OSHA requirement and guidelines.
Perform cleaning and housekeeping activities for assigned area as required with cGMP environment.
Clean-room environment.
Experienced to running equipment.
Quest Diagnostics
January 2016 to December 2016
Referral Representative I
Responsible for reporting laboratory results using established protocols.
Receive, resolve and follow-up with complex customer issues.
Act as a liaison between internal and external customers and referral vendor.
All functions must be performed with confidence, accuracy and in a timely manner.
Clean-room environment.
USPS P & DC
November 2014 to Present
Assembler (Mail Processor)
Used of hand tools and inspection devices
Performed repetitive assembly, packing, etc. tasks associated with assembly
Responsible for proper cleanroom preparation activities.
Operate and maintain production equipment according to SOPs.
Participate in continuous improvement processes.
Comply with ISO and cGMP regulations.
Maintain clean and safe work environmen.
Complete assembly process
Operates office equipment and completes general office work.
Sorts and distributes mail.
USPS P & DC
November 2013 to November 2014
Mail Handler
Sorts mail in delivery sequence.
Loads and unloads mail from truck.
Provides for mail security at all time.
Wal-Mart
June 2012 to July 2013
Department Manager
Performed incoming Quality Control: quantity estimates, design calculation, tested procedures to ensure customer satisfaction, functional test of PCB
Consult with customers about their product or service needs or their wants. Request additional identification from the customer or call in for an authorization for checks and charges.
Communicate customer requests to management and ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Parle G Company (India)
October 2009 to May 2011
Manufacturing Technician
Associated with cGMP Manufacturing Operations
Performed Quality testing related to the production parts, component and final materials
Uses of programs such as LIMS, SAP,automated control system etc. to collect and evaluate operating data
Determines and may assist in developing methods and procedures to control or modify the manufacturing process
Inspection of different new products
Performed Assembly works, labeling, soldering and packaging works
Helped develop test procedure
Handed boiler temperature
Generated daily report to supervisor
Horticulture Department (India)
February 2008 to September 2009
Lab technician
Isolation, Quality Analysis, Quantification, PCR Amplification of DNA from various species of “Ossimum and Banana”
Gel Electrophoresis, paper chromatography, Blood grouping techniques, Protein purification, solvent extraction, tissue culture, preparation of solutions, preparation buffer, media preparation, sterilization
References
Juanelo Medrano
Co-worker (Usps)
Worcester, MA 01610
Viral Patel
Electrical engineer
Lowell, MA 01852
Eric
Assistant Manager (Wal-Mart)
Somersworth, NH 03878
Lynn Chase
Assistant Manager (Wal-Mart)
Sanford, ME 04073
Nick Goede
Co-worker (Wal-Mart)
Wells, ME
Contact this candidate