Technical Writer Engineer

Barbara Piersol

Ft. Lauderdale, FL

********@***.*** https://www.linkedin.com/in/barbpiersol 954-***-****

Professional Summary

Technical writer with over 15 years’ experience documenting various computer hardware and software products, including medical applications

Perform and maintain excellent research, organizational, writing and analytical skills

Skills

Adobe Acrobat CorelDraw Customer Service FrameMaker

HP Quality Center HTML Microsoft WORD Microsoft Excel

Microsoft Outlook Microsoft PowerPoint SnagIt Visio

Professional Experience

Sunair Electronics, Ft. Lauderdale, FL February 2017 – Present

Document Control Specialist

- Assist the Quality Manager in order to obtain ISO 9001:2015 certification

- Work with Engineering and Production to assist in creating Operator and Maintenance manuals

- Assist in system operations for the development of end-user and system training manuals

- Review and recommend improvements to existing documentation and training strategies

US Air Force, Medical Systems, Montgomery, AL (Contractor) October 2008 – September 2012

Lead Technical Writer

- Responsible for documentation development and testing for the Theater Medical Information Program - Air Force (TMIP-AF) throughout the production life cycle to support the military’s Electronic Health Record (EHR) program

- Technical writing/editing, editorial consultation, copy design/editing, proofreading and overall documentation review while following the appropriate style guide

Baptist Health South Florida, Coral Gables, FL (Contractor) June 2006 – February 2008

Lead Technical Writer / Research Analyst

- Researched hospital applications in order to develop and write Sarbanes-Oxley (SOX) compliance manuals for IT Security using Microsoft Word, Visio and SnagIt

-Identified user profiles and mapped them to application functions to develop a matrix used for comparing the tasks and functions to accomplish the audit review for Segregation of Duties (SOD)

- Worked with outside auditors to provide application and profile information for regulatory compliance

Convergys, Sunrise, FL (Contractor) March 2001 – September 2001

Technical Writer

-Designed and wrote new or revised existing documents, including Telephony Maintenance and Toll Processing manual, in a manner consistent with company standards

- Edited documents for logic, design, conciseness and adherence to established standards

- Converted existing suite of documentation from WORD to FrameMaker

Motorola, Boynton Beach, FL (Contractor) August 1999 – August 2000

Documentation Engineer

- Acquired, analyzed, disseminated and restructured technical specifications for Smart & Connected products while converting specifications from FrameMaker to WORD format

Cap Gemini America, Deerfield Beach, FL June 1997 – July 1999

Knowledge Editor

- Assessed knowledge domain needs, information capability and requirements for specific types of knowledge

- Indexed and cataloged knowledge content while acquiring and distributing knowledge

Encore Computer Corporation, Ft. Lauderdale, FL March 1995 – June 1997

Senior Technical Writer

- Researched, designed, developed and maintained Encore user documentation

- Hardware technical writing: Created documentation of circuit boards, consoles, cabinets and operations for Real-Time Hardware for VMEAlpha64/XP, Real-Time Option Modules and DRTX

- Software technical writing: Created documentation of operating systems and layered products including data communications, tools and utilities for the PCI Software Support Guide and Encore Real-Time Operating System Enhancements

Fujitsu Network Communications of America, Raleigh, NC June 1993 – February 1995

Technical Writer III

- Planned and produced Fujitsu technical manuals for the FETEX-150 Broadband Switching System

- Worked with Hardware and Software Design Engineers to collect source information

- Created and maintained customer documentation using the Xerox View Point/GlobalView system

Nortel, Research Triangle Park, NC October 1987 – June 1993

Subsystem Test Engineer II (October 1989 – June 1993)

- Performed System and Subsystem test process development for DMS-100 telecommunication hardware and software

- Conducted extensive interfacing with Design, Manufacturing, Quality, Marketing and Field Engineering in support of new product introduction

- Coordinated and resolved test defects relating to hardware, software or test procedures

Documentation Engineer I (October 1987 – October 1989)

- Researched analyzed, created and tested user documentation and training materials for a variety of telecommunications products; including digital switching equipment (DMS-100) and business telephone features

- Participated in the Software Development Life Cycle (SDLC) process to collect source information for user manuals

- Project Leader for E911 documentation suite

- Maintained and updated Error Reporting System documentation

Education

Florida Atlantic University, Boca Raton, FL

Bachelor of Science, Computer Science

Additional Non-Technical Writer positions available upon request.

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