Medical Assistant Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KARLA RODRIGUEZ

*** ** **** ******, *****, Florida 33136

Cell: 206-***-**** - **************@*******.***

Biologist with 4 years in leading large teams of scientists in advanced research projects. Extremely knowledgeable in overall laboratory function and maintenance. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.

Laboratory Experiments

Laboratory Equipment

Critical Thinking

Isolation and purification of DNA, RNA,

protein

PCR and RT-PCR

DNA and Protein Gel electrophoresis

Growth and maintenance of cell lines

Behavioral assays

Protein Extraction and Quantification

Bacterial Transformation and Cloning

Courteous and helpful

Adaptability and responsiveness

Reservations and booking system

experience

Hospitality background

Creative problem solver

MS Windows proficient

Medical terminology knowledge

Bilingual (Spanish)

Venipuncture/blood draw expert

Medical laboratory procedures talent

08/2013 to 05/2017 Laboratory Assistant

St. Thomas University – Miami Gardens, Florida

Prepared laboratories for classes, chemical solutions, organized data, kept track of chemical inventory.

Carried out quality control assessments for DNA analysis software. Managed overall laboratory functions.

Kept accurate databases of specimens collected and stored in repository. 12/2013 to 09/2014 Front/Back Office Medical Assistant Our Children Our Future – North Miami Beach, Florida Monitored vital signs, such as blood pressure and pulse. Maintained accurate records of patient care, condition, progress and concerns. Performed clerical duties, such as word processing, data entry, answering phones and EDUCATION

LANGUAGES

ACCOMPLISHMENTS

filing.

12/2011 to 02/2013 Front Office Assistant/Medical Assistant HealthFirst Medical – Miami, Florida

Monitored vital signs, such as blood pressure and pulse. Performed clerical duties, such as word processing, data entry, answering phones and filing.

Maintained accurate records of patient care, condition, progress and concerns. 11/2009 to 05/2011 Front Desk Clerk

Extended Stay Hotels – Miami, Florida

Greeted customers entering the store to ascertain what each customer wanted or needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

May 2017 Bachelor of Science: Biology and Chemistry St. Thomas University - Miami Gardens

Biology Chemistry

December 2011 Medical Assistant Technician: Healthcare Florida Career College - Hialeah

Bilingual (English, and Spanish as first language) First author poster presentation on Cancer based research National Society of Leadership and Success inductee Volunteer at Brain Fair Miami Science Museum

National Certified Medical Assistant

Summer Research Institute participant Summer 2014, Fall 2014, Summer 2015 USDA research participant through St. Thomas University Summer Research Institute Summer 2014, and Summer 2016

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