Customer Service Representative
Resume:
Mary M. Foss
Wausau, Wi *****
OBJECTIVE Seeking a challenging position utilizing my skills and experience in
Office Management, Supervisory and Administrative duties.
PROFESSIONAL Metro Ride Feb 2011- Current
EXPERIENCE Operations Supervisor/Paratransit Coordinator/Administrative
Supervise/direct/dispatch 25 CDL drivers
Record and Entry of payroll for department employees
Schedule and maintain Paratransit
Prepare invoices, billing statements and payments. Maintain Metro Ride accounts receivable and accounts payable. Prepare all month end and quarterly reports
Certify users for Metro Ride reduced bus fare program. Act as a customer liaison for transportation users, providers, agencies and the general public
Communicate with drivers via two-way radio
Distribute and reconcile bus passes, tickets and tokens to outlets in the metro area
Take minutes for the Transit Commission meetings
City of Wausau Sept 2009-Feb 2011
Customer Service Representative
Provide Customer Service for the City of Wausau
Balance-Maintain Metro Bus Passes, Tokens, Student strips monthly
Receive payments over the counter on a daily basis within 7 different software programs to include Cayenta, Land Records, Municipal and Parking
Balance-Maintain petty cash for City of Wausau employees
Balance-Maintain payments and receipts for Wausau parking and ramps
WH Transportation Sept 2003-May 2009
Driver Recruiter/Accounting Associate
General Accounting procedures for payables
Release and invoice freight loads daily
Maintain owner operator settlements
Maintain com-data fuel cards and reports for all drivers
Recruiting, hiring, overseeing processing of all driver placement
Overseeing satellite recruitment operations in Ohio and Georgia
On-site recruitment at job fairs and student driving school placement
Organization of driver orientation program weekly
Restlawn Memorial Park June 2000-Sept 2003
Office Manager
Manage the Administrative and Ground Staff
Oversee the daily operations of the Cemetery and the Mausoleum
Prepare and maintain all month-end and pay-period close reports. Including managing all AR transactions, delinquent accounts, set up of new accounts, trusted merchandise and services
Develop and coordinate the semi-annual newsletter
Order all merchandise and supplies
Maintain inventory for all burials and entombments
Wausau Homes, Inc. July 1999-June 2000
Accounting Associate
General Accounting procedures for manufacturing facility
Including AR transactions, post house invoices, credit returns
Month-end closing, balancing the general ledger and audits
Control Specialists August 1996-July 1999
Purchasing
Purchase electrical components for customers, entering purchase orders and packing slips
Communicate with vendors
Coordinate communication between shipping, order entry and sales
Prepare discrepancy reports and correct all inventory transactions
Eye Clinic of Wisconsin, SC Feb 1993-August 1996
Physicians Scheduler/Computer Coordinator
Maintain Physicians personal calendar and vacation schedule by coordinating seven satellite offices and the Wausau hospital surgery center
Set up a yearly schedule six months in advance
Process all ongoing schedule and personal changes with 10 Ophthalmologist
Provide staff training in use of computer and hardware and software
Fiskars Manufacturing July 1984- Feb 1993
Production Scheduler
Develop production schedules for 3 plants
Completed inventory weekly
Supervised shipping, warehouse and receiving
Provided customer service to manufacturing clients
EDUCATION DC Everest High School
North Central Technical College-working towards an Associate Degree in Accounting
Advanced Computer Business and Training
Specialized Training Program HPS Gold
Course highlights: AR/AP, Group practice, scheduling, training IBM computer formatting and use, computer troubleshooting, systems back up and procedures
Microsoft word, Excel spreadsheet, progression 3.2, account software including Macola and Magic
Trapeze Software for Paratransit
Several Certificates of Completions for Transit Mutual Insurance
REFERENCES Robert Mielke-Mayor for the City of Wausau 715-***-****
Mike Newton – Owner of Newton Electric 715-***-****
Stacey Severson-Denfeld- Owner Severson Appraisals 715-***-****
Contact this candidate