Customer Service Administrative Assistant

NOSHIN FARIHA ALAM

** ****** ***** **, ***** York, ON M3A ●W: 647-***-****

Email: ******.********@*****.***

PROFESSIONAL SUMMARY

I am a professional focused on greeting everyone in a friendly and welcoming manner, and helping everyday operations run smoothly. I perpetuate gracious interpersonal skills, work well under pressure and maintain reliability and punctuality. I work well independently or with others in the team with advanced communication and customer service skills. I enjoy working in an environment that encourages and fosters teamwork, participation, creativity, openness, honesty and mutual respect.

SKILLS

• Customer oriented

• Exceptional customer service

• Dedicated and quick learner

• Professional demeanor

• Friendly and helpful

• Strong communication skills

• Fluent in English Language

• Highly organized and observant

• Problem solving skills

• Responsible and detail oriented

WORK HISTORY

Crew Member: 09/2016 – 12/2016

McDonalds: 2260 Markham Rd, Scarborough, ON M1B 2W4

•Maintained high standards of customer service during fast-paced operations.

•Mastered point-of-service (POS) computer system for automated order taking.

•Built loyal clientele through friendly interactions and consistent appreciation.

•Handled currency and credit transactions quickly and accurately.

•Resolved complaints promptly and professionally.

•Took initiative to find extra tasks when scheduled duties were completed.

Internship: 01/2017 –5/2017

Intern Architect

Development Design Consultants Ltd. Dhaka, Bangladesh

•Calculated and evaluated design prerequisites for a 10 storied commercial building in accordance with the Bangladesh National Building Code and designed initial floor plan layouts of the project, analyzing the design through trial and error method.

•Designed landscaping section of a mixed used project, and contributed initial design ideas for a residential building, based on site analysis and functional requirements.

•Assisted the project architect in incorporating creative design solutions to adjust for modifications in the proposed program of a residential building, and communicating the strategies with other members of the team.

•Coordinated with diploma technicians and supervised their work progress in absence of the project architect.

•Documented and created a compilation of company’s ongoing projects ready for presentation.

EDUCATION

School of Engineering and Physical Sciences: Bachelor of Architecture: 2016

North South University - Plot 15, Block B, Bashundhara, Dhaka, Bangladesh

APPLICABLE COURSEWORK

Centennial College: Autocad Module 1 CECA-931 08/2016-09/2016

School of Engineering Technology & Applied Science

941 Progress Ave, Toronto, ON M1K 5E9

Access Employment: Language for Workplace Connections 06/2016-08/2016

VOLUNTARY EXPERIENCE

Volunteer at Bangladeshi-Canadian Community Services: 06/2017-Present

Location: Danforth Avenue, Toronto, ON M4C, 1M3

•Drafted flyers for current and upcoming events along with translaton and modification of existing flyers.

•Designed crests for future fairs and games competition and modified according to client requirements.

Volunteer at Architectural exhibition of Urbana: 10/2015

Location: Bengal Gallery, Dhaka, Bangladesh.

•Guided guests towards direction of exhibitions, placement of models and introduced to project architect.

•Answered relevant queries about individual project designs, concepts and implementation.

•Organized seating arrangements, food corners and building models.

Games Volunteer at Canvas Club: 6/2014

Location: Department of Architecture- North South University, Dhaka, Bangladesh.

•Facilitated games and participatory activities to engage youth participation and co-ordination.

•Invigilated games round and awarded prizes to winners.

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