Customer Service Insurance

NAMRATA MANOHAR THAKUR

CAREER OBJECTIVE:

To work with an organization which provides new challenges and opportunities to enhance

Organization as well as personal growth.

WORK EXPERIENCE:

Company: ZAVERI PEARLS PRIVATE LIMITED

Duration:MAY 2017– Till date.

Designation:MIS EXECUTIVE

Responsibilities:

Working as Backend Dept.

Responsible for preparation & Maintenance of the MIS reports on Daily, Weekly & Monthly metrics.

Generate timely and accurate reports for analysis

Good hands on with Excel tools like v-look up, H-lookup and pivot charts.

Company: MIC INSURANCE WEB AGGREGATOR PRIVATE LIMITED

Duration:Dec 2015 – Apr 2016

Designation:MIS EXECUTIVE

Responsibilities:

Working as Backend for insurance Dept.

To prepare and maintain MIS for Lead,Term and Health Team.

Responsible for preparation & Maintenance of the MIS reports on Daily, Weekly & Monthly metrics.

Generate timely and accurate reports for analysis

Creating MIS/ Dashboard/conversion/Dialer report on daily basis.

Company: ICICI LOMBARD GIC LTD.

Duration: Dec 13 - Oct 14

Designation: Back Office Operation

Responsibilities:-

Working as Backend for MACT process under Legal Dept.

Handling Back Office operations

To prepare and maintain MIS for MACT and Audit Team.

Taking care of Audit activities

Assists to new joiners for audit work.

Handling role & career Management report as per the management needs.

Day to day follow up and co-ordination with all over pan India Teams

Responsible for preparation & Maintenance of the MIS reports on Daily, Weekly & Monthly metrics

Good hands on with Excel tools like v-look up, H-lookup and pivot charts.

Company: HBL GLOBAL (P) LTD.

Duration: Dec 11- Mar 12

Designation: Tele Sales Executive

Responsibilities:-

Working as Backend for HDFC Bank

Making calls to the customer and giving information about Insurance product

Fixed the appointment with field manager & inform them.

Reported to sales manager.

Sending Email, sending messages, preparing MIS.

Company: FIRSTSOURCE SOLUTION (P) LTD.

Duration: DEC 08 – MAY 2011

Designation: Customer service Associate (Non Voice)

Responsibilities:

Working as Backend for UK BACK OFFICE PROCESS under SKY CR.

Bank payment details

Upgrade & downgrade customers channels packages, cancel accounts

Issue vouchers, applying credits, refund

Creating technical enquiry for broadband

Creating customer’s accounts for viewing TV channels, modify their personal details &

Working on MS Excel, MS word

Company: VEER RAGHVAN CO.(P) LTD.

Duration: MAY 07- NOV 08

Designation: Back Office Executive

Responsibilities:-

Working as backend for CITY Bank

Handling all Back Office operation.

Analyzing bank statement,

Preparing MIS about client.

EDUCATIONAL QUALIFICATION:

B.COM from ANANDIBAI KALE COLLEGE in the year 2005-06 (MUMBAI UNIVERSITY)

HSC from T.S.BAFNA COLLEGE in the year 2002-03.(MUMBAI UNIVERSITY)

SSC from VIDYA VIKAS SABHA HIGH SCHOOL in the year 2000-01. (MUMBAI UNIVERSITY)

COMPUTER PROFICIENCY:

Professional with computer station MS-CIT 75% in the Year March-2005.

Typing Speed 25wp.

Certified in Corporate Advance excel,Macro,VBE and MS access .

PERSONAL INFORMATION

NAME : NAMRATA M . THAKUR.

ADDRESS : A / 411, NUTAN NAGAR SRA CHS,

CHANDAVARKAR LANE, NEAR INDIIAN BANK,

BORIVALI (W), MUMBAI – 400 092.

DATE OF BIRTH : 21ST APRIL, 1985.

CONTACT NO : 022-******** / 986-***-****.

MERITAL STATUS : SINGLE.

NATIONALITY : INDIAN.

LANGUAGES KNOWN : ENGLISH, HINDI & MARATHI

.

EMAIL ID : namrata_thakur2007@ yahoo.com

STRENGTHS & HOBBIES:

Hardworking, sincere, Analytical and taking Responsibility.

Declaration

I hereby declare that all the information provided by me in this application is factual And correct to the best of my knowledge and belief.

DATE :

( NAMRATA M.THAKUR)

PLACE :

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