Customer Service Medical Billing

K P

***** **** ****** ****, ************, TX ****0 • Home: 512-***-**** • Cell: 512-***-**** •

***************.**@*****.***

Summary

A Seasoned Financial Services professional with 13 years of Finance experience with significant expertisein accounts receivable, cash posting, customer service, auditing, accounts payable. Extensive experiencewith training, payment application, payment research, account maintenance, Exceptionalcommunicator, patient, and work well individually or on a team. Major strengths include highlyorganized, focus driven, integrity, and excelling in a detail-oriented deadline driven work environment.

Skills

Microsoft Office (Word, Excel, Powerpoint, Microsoft Office (Word, Excel, Powerpoint,Outlook); Vison Plus; Alison 24 Karat (Invoice Outlook); Vison Plus; Alison 24 Karat (InvoiceViewer) CSR Web Presentment (Invoice Viewer); Viewer) CSR Web Presentment (Invoice Viewer);Regulus View; DOMS (Dell Order Management Regulus View; DOMS (Dell Order ManagementSystem); Bank of America Global Advice; Lucede; System); Bank of America Global Advice; Lucede;Salesforce; Nautilus; CADET. Salesforce; Nautilus; CADET.

Work History

Accounts Receivable Senior Associate, 02/2007 to CurrentDell Computer Corp. / Dell Financial Services – Round Rock, TX

Manual invoicing and reporting for global customers.Performed end of lease functions.Created process improvements for reporting solutions, asset management & billing using excel.Developed solution for invoicing and reporting to deliver a positive customer experience.Review, process and reconcile more complex revenue service transactions to achieve daily servicelevels.Interface with appropriate departments to research problem transactions and resolve customerissues.Mentor to co-workers locally, India & Malaysia.Respond to internal and external customer account inquiries.Ownership for Customer Experience in relationships with external customers.Maintain strong working relationship with regional partners.

Provide expertise on core functions and specific guidance or training to other personnel.Research credit balances on accounts, determining accuracy of payment and discount posting,search for unapplied, missing, and returned payments to maintain accuracy of posting.Evaluated and assessed the refund process and developed better quality policies and procedures;implemented the enhanced process company wide.Perform a high level of cash payment application to Elite and Platinum customer accounts withaverage of $6.5M monthly payment application with 253 items per month and 10.12 payments perday within the cash services databases.Handle approximately 3-5 customer escalations per week internally and externally which involvesdetail payment research within DFS specific tools to accurately identify and provide resolution.Research and resolve any special payments that fall outside standard process to ensure correctactions are taken on behalf of both the customer and the business.Work daily with seven Elite and Platinum Account Reps to ensure that all payments are applied percustomer intent.Successfully trained cash reps via desktop sharing and instant messaging.Performed follow up through email, instant messaging, and over the phone.Participated and managed part of the Cash Services UI cleanup with UI reduction from over $40MMto under $10MM.Assisted with testing and onboarding of new Cash Services system Cadet (cash services requesttracking system).

Data Processing Supervisor, 05/2001 to 02/2014Infoedge Technology/IE Discovery – Austin, TX

Responsible for training all new hire.Performing daily operational and supervisor duties for the entire data processing department.Assist the Data Processing Manager to ensure all department functions and activities were operatingeffectively, efficiently and securely within the established deadlines and service levels.Overseeing day and night month end processing operation of mainframe, host and core processingsystems.Direct the activities support personnel for computer operations, sorting, proof statementpreparations and all other area related departments.Performed a variety of routine daily tasks.Reviewed reports and Quality control all documents that were entered into processing systembefore being sent out to clients.Prepared and participated in all correspondence and projects with outside clients.

Education

High School Diploma: 1984

Lockhart High School - Lockhart, TXStudent Council 4 years, Band 4 years, German Club 3 years and Choir 4 years.

- Ashworth University - Medical Billing/Claims Online CourseNorcross GA,: Medical Billing/Claims,1987Attending Durham Business College - Austin, TX

Certifications

Medical Billing/Claims

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