BERNIE WOLTER

San Ramon, CA ***** 925-***-**** ac1wha@r.postjobfree.com

SUMMARY:

•2017 graduated with AA degree in Network Administration for Windows Server 2012 R2 and Windows Server 2008 R2.

•5 years desktop and deskside technical experience with both internal and external clients.

•Proficient in RDP remote desktop connections and RSAT tools.

•Experienced in data migration with USMT and Easy transfer software for deployment of new hardware.

•MDT OS imaging over internal networks.

•Proficient at Service desk, and Service Now Software ticketing systems.

•Tier 3 Hardware repair for both Dell and Lenovo Laptop and Desktop computers.

•Troubleshooting experience with MS Office 2010 and Office 2016.

•Expert level Multifunction printer, Fax and high-speed repair experience.

TECHNICAL SKILLS:

• Network: Active Directory, RSAT, DNS, DHCP, MS Server 2008 R2, MS Server 2012

• Hardware: Troubleshoot and repair of laptops and PCs, printers, scanners, Professional grade Workstations

Software: Office 2010-2016: Excel, PowerPoint, Word, Outlook, SharePoint, Adobe Acrobat Professional, Foxit Phantom, Service Desk and Service Now online ticketing systems.

EDUCATION:

2017 - A.A. Computer Network Administration – Diablo Valley College, Pleasant Hill, CA

PROFESSIONAL LICENSES AND ACCREDITATION:

2001-CompTIA A+ Computer certification- Microsoft hardware & software

2009-CompTIA N+ Network plus certification

EXPERIENCE:

March 2016 – November 2016

Ross Stores INC, Dublin CA

Technical Support Representative III

Provided hardware and software upgrades on over 300 both Dell and Lenovo computers

Managed Active Directory with Microsoft RSAT tools.

USMT Data migration to network locations

Technical Support with Service Desk and Service Now ticketing system for over 1,500 end-users.

Deployed over 300 desktops and laptops using MDT Network images.

Managed print server configuration for HP LaserJet printers.

Repaired and maintained over 70 older Dell Laptops for loaner pool.

Responsible for E- waste preparation and disposal for over 300 computers.

November-December 2015

John Muir OPC Pleasanton CA

Desktop Support Technician

Installed and configured HP Elite 800 All in one desktop computers for all RN stations.

Configured and maintained HP Zero Client VM desktops for all exam rooms

Installed HP LaserJet and Multifunction network connected printers.

Installed Zebra network connected Label printers.

Configured Fujitsu High speed scanners at every intake station.

Mounted all in one and Zero client desktop computers to custom swing arms.

Cable management for all computers and printers on custom adjustable height columns and desk workspaces.

April- September 2015

Ross Stores INC, Dublin CA

Desktop Support

Imaging of multiple laptops and desktops (Dell, Lenovo) with MDT imaging software

Disk Part hard drive configuration

Laptop Hard drive encryption with PGP

Incident (break/fix) and new equipment tickets resolved with Service Desk Plus.

Symantec SEP antivirus configuration.

Data Migration from old equipment to new using USMT tools.

New Hire hardware deployment and software configuration of profiles and data.

Documentation of processes, Lab inventory and E-waste.

April- May 2014

Digital Insight, Redwood City

IT Desktop support Mac/PC

Installation and troubleshooting on Lenovo T series laptops and docking stations. Installation and troubleshooting on MacBook Air, MacBook Pro and Thunderbolt Display screens.

Setup Wi-Fi connectivity for Digital Insight Intranet company access for both Mac and PC. Installed network printer connectivity for both Mac and PC.

Troubleshooting Ethernet internal network connectivity for Macs/PCs and Cisco network connected VOIP telephones.

Mounted custom monitors and hardware at client workstations.

March 2013-May 2013

Sutter health Alta Bates, Oakland CA

IT Desktop Support, EPIC

Helped to troubleshoot, support and deploy hardware and software for the largest Go live for Epic Electronic Health records software in history.

Deployed and supported software and hardware for 4 different Hospitals including: Sutter Health Alta Bates Campus in Berkeley, Herrick campus in Berkeley and Summit campus in Oakland CA.

Helped deploy over 2,000 HP 8200 Ultra small form factor workstations and peripherals. Installed and configured HP 8200 workstations into 1000+ Workstation on Wheels portable computer carts. Configured 300 Zebra stripe S4m Network label printers via network.

Networking and configuration for over 100 HP 600m High-speed Network connected laser printers.

Helped Install and configure 150 Fujitsu Fi-6140z High-speed desktop scanners.

Secure mounting of workstations and cable management.

Troubleshooting and customer support for all upgraded and new installations of Workstations, Wow carts, Label printers, Scanners and Laser printers that were deployed during this project.

Pezzi & Associates, Novato, CA

IT Specialist (on call) By appointment only

Maintain, upgrade and repair PC desktops, laptops, smart-phones, and tablets.

Brands include: Dell, IBM/Lenovo, HP, Apple, and Samsung. Remove viruses and malware from PCs.

Configure Apple and PC desktops and laptops. Provide system maintenance including file archive, registry clean up, hard drive security cleansing, virus removal.

Resolve any telecom or Wi-Fi service interruptions.

Trouble-shoot all hardware and software problems for desktop, laptop, tablets and smart phones. Apple Mac OSX performance tuning and maintenance.

Replaced existing PC hardware with new equipment. Updated Windows XP to Windows 7. Migrate data and software to new systems.

Contact this candidate