Customer Service Sales
Resume:
TONJA JANSEN
Grosse Pointe, MI
*****.******@*****.***
OBJECTIVE:
I am a proven, dynamic leader, experienced in marketing, accounting, retail management and customer service, seeking to make a meaningful contribution to sales, operations and business development, through a work-from-home or remote opportunity.
SKILLS & EXPERTISE:
Marketing, Accounting, Customer Relations, Corporate Communications, Retail Management, Inventory Management, Staffing & Development, Cash Management
PROFESSIONAL EXPERIENCE:
Financial Service Representative – Flagstar Bank
2016-Present 1 year – Grosse Pointe, MI
Provided personal customer service and performed financial transactions for individual and commercial clients.
Consulted with clients to assess financial needs, created new accounts and provided recommendations and referrals for new products and services.
Reviewed weekly reports for New Account Verification (NAV), Customer Identification Programs (CIP) and Office of Foreign Asset Control (OFAC).
Directed proactive outbound phone and digital marketing efforts.
Assistant Store Manager – Bally & Coach
2001-2005 4 years – Somerset Collection, Troy, MI
Co-Managed the daily operations of premier retail store with annual sales of more than $1.5 million.
Directly responsible for general accounting and bookkeeping as well as overall sales, merchandising, display, and inventory of leather goods and accessories.
Directed customer loyalty and retention efforts and maintained personal contact with VIP customers.
Hired, trained and directed sales staff while overseeing daily store opening, closing and cash management.
Traveled nationally to manage staffing and oversee the opening of new stores.
National Account Manager – SouthNet Telecom [STSI]
1998-2001 3 years – Grand Haven, MI
Managed relations with existing primary accounts while establishing new accounts across the country, involving extensive travel.
Directed Marketing and Lead Generation efforts to Internet service providers, long distance carriers, VOIPs and online marketers.
Generated Direct Sales in retail long distance and Internet access.
Managed the development and production of corporate marketing materials.
Purchase Order Agent & Line Leader – Herman Miller
1993-2000 7 years – Zeeland, MI
As Line Leader, assembled, inspected and repaired furniture products for premier national brand and oversaw quality control for product shipping and order completion.
As Purchase Order Agent, monitored and managed assembly line inventory, maintained inventory data records and reports, and managed inventory for maximum efficiency and minimal work-stoppage.
EDUCATION:
Hope College Holland, MI
Bachelor of Arts, Business Administration, 1998
REFERENCES AVAILABLE UPON REQUEST
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