Customer Engineering

MIKE NIKITAS

** ***** ***** **, ******* NH ***** 603-***-****

*******.****@*****.***

OBJECTIVE

To secure a position in the in a manufacturing environment that will allow me to use my skills and experience to exceed the duties required of this position.

SUMMARY

Competent and reliable professional, committed to providing quality work with little supervision in a fast-paced environment. Collaborate easily with co-workers and customers in all departments and skill levels. Proven ability to identify, analyze, and solve problems despite sudden deadlines and changing priorities.

SKILLS

Critical Thinker Problem Solver Effectively Manages Time

Detailed Dependable Proficient Troubleshooter

Computer Literate Team Player Excellent Microsoft Office Skills

SQL Server Quality Focused Proactive & Professional

EXPERIENCE

SENIOR TECH SUPPORT REP - INFOR GLOBAL SOLUTIONS (9/1998 – 5/2017)

Troubleshoot and resolve customer issues with Visual ERP Software.

Strong background in purchasing, material planning, inventory transactions, physical inventory counts and scheduling.

Consistently achieved above average monthly metrics, including call duration, time to close and customer satisfaction ratings.

Provide thorough support and problem resolutions for customers.

Used in house software to track and update customer incidents.

Wrote training manuals and authored over 100 knowledgebase articles.

Trained new employees on Visual ERP system and explained protocols.

Consistently among the highest incident closure rate in my group.

Assessed and defined problems and customer needs, provided either a solution or workaround in a timely fashion.

Defined and submitted software anomalies to development and updated customers on a potential resolution date.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintain composure and patience in the face of difficult customer situations and deadlines.

Worked closely with co-workers as either a mentor or assisting with the research of customer issues.

Database set up and maintenance using SQL Server

PRODUCTION PLANNER – OD HOPKINS ASSOCIATES (1997 – 1998)

Use in-house MRP system to initiate purchase requisitions for the procurement of material.

Issue work orders to the manufacturing floor based on engineering releases and inventory levels.

Prepare master schedule for each project

Build bill of materials as dictated from engineering documents and drawings.

Create and provide customers with an accurate inventory list to ensure complete receipt of materials.

Attend weekly production meetings with manufacturing and engineering in order to maintain and update project progress.

Identify problem areas, solutions, and conform build schedule priorities.

PRODUCTION CONTROL/PLANNER - RAYTHEON COMPANY (1982 TO 1997)

Controlled the release and flow of materials from inception to completion meeting production schedules.

Interfaced with manufacturing foremen, quality control, and engineering personnel to ensure a smooth accelerated flow of materials.

Monitored the supply of materials in store using MRP software.

Procured material for kit shortages

Met monthly deadlines in a production and test area that ships missiles to the US government to ensure on time delivery.

Implemented a system designed to upgrade two hundred weapon systems.

Responsible for the coordination of purchasing, invoice clearance, and vendor discrepancies in order to guarantee the proper documentation is maintained.

Expedite materials through QC Inspection and material shortages from dock to stock in a daily basis.

Allocate work orders to sales orders.

Attend production meetings with manufacturing to discuss problem issues, solutions, and confirm build schedule priorities.

EDUCATION

NORTHERN ESSEX COMMUNITY COLLEGE, ASSOCIATES BUSINESS DEGREE

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