QA Analyst

Eugene Kogan

Address: **** ******** **., ************, ** 19115

Phone: (267) 237 - 8655

Email: ******.*****.*@*****.***

Technical Skills:

Microsoft Office Suite, Database Management, Computer Networking, Computer Security, Program Design, Program Analysis, Program Testing, Windows (XP, Vista, 7), Macintosh (Snow Leopard), Network Architecture, Database and File Management Systems, Information Systems Analysis and Design, Programming (HMTL, XML, XSLT, CSS, RSS, ASP.NET, SQL, JavaScript, Java, C, Visual Basic)

Experience:

Tier 2 Customer Security Assurance, March 2017 – August 2017 Comcast, Cherry Hill, NJ

Primary contact with Customer, handle technical support and inbound customer repair request via phone to identify appropriate resolution.

Use multiple software systems and applications to ensure customer satisfaction.

Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.

Recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.

Verify network outage and escalate to appropriate agents to ensure resolution.

Identify and report deficiencies and best practices to management.

Meet organizational scorecard, productivity, and quality metrics. QA Analyst, September 2012 – August 2016

PHH Mortgage, Mount Laurel, NJ

Perform Functional, Regression, and Smoke Testing

Develop, maintain, and execute test scripts in Mercury Quality Center

Ensure project testing is complete and identify risk

Escalate issues to senior leadership

Identify and manage defects throughout Software Development Life Cycle

Provide defect and status reports

Participate in test planning, design, and walkthrough for applications Manual Tester, December 2011 – June 2012

Intertek Testing, Blue Bell, PA

Test mobile applications

Check applications for viruses and for malicious websites

Use Wireshark to trace application data

Respond to application issues identified by the QC or Project Manager Trial Developer, July 2011 – November 2011

Document Solutions Group, Malvern, PA

Unit Test eCRF pages and associated edits

Respond to production support tickets and bug fix eCRF page code Laboratory Consultant, August 2009 – July 2011

Temple University, Philadelphia, PA

Solve user issues and guide users with over 140 Windows and Macintosh systems

Install operating systems and software

Install, troubleshoot, and test new hardware and software

Troubleshoot and resolve hardware

Reimage computers using the ‘Ghost’ software

Rebuild malfunctioning computers

Education:

Temple University, College of Science and Technology, Philadelphia, PA Major: Information Science and Technology

Bachelor of Science, May 2011

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