Active Directory Technical Support
Resume:
Ovais Humayun
Lombard, IL
************@*****.***
IT Professional with over 6 years of client facing experience working in the field of Information Technology with hands-on experience of various Microsoft, Cloud, Citrix and VMware solutions. Extensive experience working with server, client and project teams to ensure successful on-time delivery of the projects.
Education and Certifications
Cisco Certified Network Associate (CCNA) Certificate completed July 2013
Microsoft Certified Technology Specialist (MCTP) Certificate completed Nov 2012
University of Wales, Newport, United Kingdom December 2009
Post Graduate Diploma in Telecommunications with Management
Sir Syed University of Engineering and Technology December 2007
Bachelors in Computer Engineering
Work Experience
IPSOFT Inc Chicago, IL
Windows Systems System Administrator Sep 2014 – Present
Administered and implemented servers, desktops and applications using VMware, Microsoft and Citrix solutions.
Windows server 2003, 2008, 2012 administration and management.
Administered highly available virtualization clusters for (VMWare, Citrix and Hyper-V).
Administered and managed active directory and exchange environments.
Worked directly with vendors like Microsoft, Citrix, VMware, Cisco to resolve the outstanding issues related to different clients.
Utilized multiple monitoring and reporting systems (SCOM, Splunk and Arcsight) to maintain and troubleshoot environments.
Patch microsoft environments using WSUS and SCCM.
DNS, DHCP, TCP/IP and Group Policy Administration.
Migration experience from Exchange 2010 to O365
Experience with PowerShell, Onboarding to Office 365 and skype for Business
Experience of implementing and supporting AWS based instances and services (eg EC2, S3, IAM, Route53 and Cloudfront).
Used microsoft Azure to migrate, build, automate, and run enterprise workloads in the cloud
Understand, create and manage high availability clusters to protect the cloud environment
Exchange 2007, 2010 Administration and Management
O365 Administration.
Azure Administration.
Administered and supported federation services (ADFS), single sign-on (SSO), and microsoft DirSync and AD integration.
SCCM/WSUS - manage and approve patching schedules.
ITIL/ITSM and 6sigma compliance.
Backup Administration.
MEIKO AMERICA Inc Chicago, IL Associate System Administrator Feb 2014 – July 2014
Manage and administer Servers including Domain Controllers, DNS Servers, Print Servers and File Servers.
Manage and maintain over 150 mailboxes using Microsoft Exchange server 2010 with PowerShell.
Manage Active Directory 2008/2012 support of a highly available multi-domain environment.
Define and evangelize domain policies, standards and position statements for new and existing AD related technologies.
Provide technical and project leadership across a diverse team for multiple Active Directory programs and projects.
Implement Server’s security policies, network security policies, as well services Access level security for both local and remote Data Centers for Threat Protection and PCI compliance.
Support and maintain VPN environment for 250+ users.
Perform disaster recovery and high availability testing on a bi-monthly basis while collaborating with Network Architects.
Responsible for configuration and management of all Laptops, Desktops, Servers, Printer, Scanners, Phones and Mobile Devices.
Perform OS patching through WSUS.
Create and manage backup jobs using Symantec Backup Exec, Acronis VMprotect.
Responsible for company-wide backup policy of all systems.
Maintain backup strategy and ensure all systems are both backedup and recoverable from enterprise backup system.
Responsible of Installing, managing and creating VM’s in an virtualized environment using VMware Esxi
ULTA COSMETICS (Contractor) Chicago, IL Senior Desktop Support Engineer Sep 2013 – Jan 2014
Install, configure and troubleshoot Windows XP/7 Desktops in an Enterprise environment.
Maintain and support Windows 2003/2008/2012 Servers in a high availability environment.
Troubleshoot and implement DNS, Active Directory, Terminal Services, Microsoft Exchange, and IIS servers in a large server farm.
Create and manage Users, Groups, OU’s, Group Policy, Performance and event Monitoring, Anti-Virus, and Windows patching.
Look after for server hardware architecture (Dell & HP) PowerEdge and Blade series servers.
Responsible for installing and configuring Cisco network devices such as Switches, Routers, and Firewalls.
Responsible for implementing Network Technologies such as TCP/IP, OSI Layer, Spanning-Tree, OSPF, BGP, NAT/PAT, MPLS, EIGRP, OSPF and VPN.
Assist in monitoring and analyzing Network performance and Data input/output reports to detect problems, identify inefficient use of Computer resources, perform Capacity Planning, and implement corporate wide security policies.
Monitor and analyze Network performance and Data input/output reports to detect problems, identify inefficient use of Computer resources, perform Capacity Planning and implement corporate wide Virus Scanning.
Responsible for hosting virtual machines using VMware workstation.
BRITISH PETROLEUM (Contractor) Chicago, IL Senior Technical Support Specialist Tier 2 Nov 2012 – August 2013
Identify, troubleshoot, diagnose, and resolve customer issues. This includes supporting BP/ARCO point of sale (POS) devices, their Peripherals, Network connectivity and Go-Live activities
Responsible for maintaining site communications for Credit/Debit Card processing
Provides support for Hardware and Software related issues, dispatches to third party Vendors and Monitoring issue to resolution.
Provide Technical support for new Electronic payment Server solution for transaction processing to retail sites with some support of different types of POS systems. Create installation and troubleshooting processes with their Knowledge Base Documents.
The responsibilities also include interacting with site personnel, third party Vendors and other BP representatives.
Monitor Network availability and escalations for retail sites on a daily basis, Order & Expedite communication devices (VSAT & DSL) for new and existing BP sites. Assist in Go-live escalations & Proactively monitoring retail sites of any network related issues
Responsible for installing and supporting Microsoft SCOM 2012.
THE RESOURCE GROUP (TRG) Remote
Global IT Service Desk Analyst June 2011 – May 2012
Work in the Service Desk role as the department’s Single Point of Contact (SPOC) for service requests by receiving calls, emails from end-user community and ensure that requests and incidents are identified, logged, categorized, prioritized, initial diagnosis performed, escalated, resolved, closed and followed up on.
Facilitate closure of Service Requests including but not limited to password resets, equipment deployment, application installation and support, on-site meeting support, file/document recovery, training, root cause analysis and awareness that assists the user.
Provide first line investigation and diagnosis, resolving incidents and escalating incidents/service requests that cannot be resolved within agreed timescales.
Escalate issues to appropriate second and third-level subject matter experts in accordance to service level
agreements, and follow up on incidents when appropriate.
Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues.
Contact this candidate