Customer Service High School

Claudette Pecco

** *** ***** **** * Willingboro, NJ 08046

609-***-**** t ****************@*****.***

PHLEBOTOMY SUPERVISOR

Skilled laboratory technician with over 25 years’ experience in hospital and medical environments including phlebotomy, geriatric, neonate, and pediatric departments. Driven leader wishing to expand expertise into management role offering greater responsibilities and opportunities to train staff. Patient-focused with strong customer service and interpersonal communications skills.

CORE COMPETENCIES

Phlebotomy t Hospital and Laboratory Technician t Site Coordination and Supervision t Patient Services

Staffing Issues t Customer Service t Problem Resolution t Safety and Compliance t Team Leader

Laboratory Safety and Compliance t Training and Employment Screening t Communications

EXPERIENCES AND ACHIEVEMENTS

MED LAB DIAGNOSTICS 2015 to Present

PHLEBOTOMIST

tPerform venepuncture on neonate, adult, geriatrics and paediatrics.

tPerform glucose and urinalysis

LABORATORY CORPORATION OF AMERICA 2004 – 2013

Site Coordinator

tPerformed all responsibilities of Patient Service Center (PSC) Technician, reporting promptly to supervisor on materials variances and staffing issues. Issues included unscheduled absences and tardiness.

tAddressed and diffused any customer service issues.

tManaged patient flow and wait times.

tMonitored co-worker compliance with safety and processing policies and procedures.

tObserved PSC productivity against monthly report scorecards.

tPromoted teamwork, cohesiveness, effectiveness and professional communications among co-workers.

tReviewed and maintained appropriate levels of inventory and supply orders to supervisor on timely basis.

tTrained new employees and performed employment screening.

tPerformed venipuncture on geriatric, neonate, and pediatrics.

QUEST DIAGNOSTICS 1995 – 2004

Phlebotomy Team Lead

tPrepared time cards for several patient service centers along with monthly and yearly medical waste reports.

tRelayed data to patients and clients.

tCorresponded with patients professionally.

tTrained new employees.

tPerformed venipuncture and finger sticks.

VIRTURA HOSPITAL 1993 – 1994

Phlebotomist

tPerformed venipuncture on adult, geriatric, neonate, and pediatrics.

tMonitored glucose levels.

EDUCATION

Lincoln Technical Institute, Moorestown, NJ

Burlington County College, Pemberton, NJ

Diploma, Star Technical Institute, Edgewater, NJ

Savlamar High School, Jamaica

Penn Foster High School, Scranton, PA

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