Customer Service Manager

HOUMAN RAMBOD

*** * **** ***, *** Mateo, CA ***** C: 415-***-**** ac1wah@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated customer service/sales professional with extensive experience in Biotech, Pharma, Medical Care and

Financial Service. Top performer with consistent track record of exceeding goals. Strong Sales background in

both domestic and International work environments.

SKILLS

Effective problem solver Strong interpersonal skills

Customer-focused Excellent work ethic

Customer service expert Goal-oriented

Excellent time management skills Detail-oriented

WORK HISTORY

Director, 02/2015 to 04/2017

Visunex Medical Systems – Fremont, CA

Manage field services activities for growing worldwide organization.

Develop policies & procedures for installation, testing, maintenance & troubleshooting

Develop service manual in partnership with Quality group (HIPPA)

Develop & implement ticketing system & customer database

Customer/Distributor product training

Manage Tradeshow & Events

Identified individual development needs with appropriate training.

Maintained up-to-date knowledge of product & service changes

Field Support Manager/Sales Manager, 09/2010 to 10/2014

Clarity Medical Systems – Pleasanton, CA

Execute strategies to drive sales performance, procedure adoption & optimal regional territory

management.

Provide on-site technical customer assistance for critical issues for over 2000 hospitals around the world.

Conduct product training.

Solved unresolved customer issues.

Promptly responded to inquiries & requests from prospective customers.

Strong leader of customer support staff.

Project Manager Consultant, 02/2010 to 08/2010

UCSF, School of Medicine UCSF General Hospital – San Francisco, CA

Manage day-to-day relationship & communications with scientific & medical staff

Budget development & tracking.

Activities included hardware & software installations, computer cycle replacement management,

troubleshooting laptops and desktops including Mac products.

Adhered to all confidentiality requirements at all times.

Facilitated inter-departmental communication to effectively provide customer support.

Manager Field Support Manager, 11/2004 to 09/2009

Track Data Corporation – San Francisco, CA

Managed IT Department for the Pacific Exchange Trading Floor

Maintained up-to-date knowledge of product & service changes.

Documented all customer inquiries & comments thoroughly & quickly.

Installed software, modified & repaired hardware & resolved technical issues.

Provided on-call support for critical issues.

EDUCATION

Bachelor of Science: Business Administration,

San Francisco State -

Business Administration

Associate of Science: Network Administration,

Silicon Valley College -

Network Administration

Associate of Science: Social Science,

Foothill College - Los Altos

Social Science

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