Craig Klatt

*** * *********** **

Springfield, Pa. 19064

Cell 614-***-****

ac1w8g@r.postjobfree.com

HIGHLIGHTS OF EXPERIENCE:

Management – 25+ years Technical Skills

-Production/Installation/Reporting -LAN/WAN Cisco Installation

- Training & Employee Development -SQL, Database, Java, Linux

-Productivity/Budgeting/Performance -Microsoft Office, Project MGMT

-Customer Sales Support - IT MGMT, Software Upgrades

-Construction CAPEX projects -RSA, Two Factor Authentication

-Cost Savings Initiatives -IPVPN, TCP/IP, Web Development

- Project Management Scrum, Agile & Waterfall -PGP, UNIX, TFTP, Oracle

- IT & Web Development, Telecom Project Mgmt. - HVAC & Electrical, Generators

-Implemented SOX, HIPAA & PCI procedures -Six Sigma, PMI, Service Mgmt.

Work Experience:

Expedient: Pittsburgh Pa. 02/26/12-08/12/16

Manager – Project Manager Data Center IT Operations

-Responsible for managing 12 Data centers 6 states total of 300,000+ Sq. ft.

-Managed the deployment and installation of VM-Ware/ Hyper-V Cloud IT Services

-Completed budgeting for all vendor maintenance and repairs.

-Initiated an energy efficiency project across all centers resulting in 1.4Mil in Electrical Savings

-Managed a team of 12 Facility Engineers, 10 Field Service Engineers and a team of telecom

provisioners all located in various cities

- Executed all maintenance on the Data Centers per manufacture specifications.

- Managed the deployment of capital constructions projects in conjunction with the Engineering

infrastructure and IT teams.

-Initiated a Safety training program meeting OSHA requirements as well as ARC Flash training per

NFPA 70 Requirements

- Responsible for providing Equipment and Data center uptime at 99.99% including during storm

Preparations. IE hurricanes, blizzards and tornadoes.

- Completed quarterly failover testing to generators in all Data Centers.

-Responsible for Project managing various interdepartmental IT projects with on time and within

budget. Then provided Technical training &Technical Bulletins as per the changes.

- Completed company SSAE16 Yearly security audits and Implemented the IT HIPAA Compliance

training System. Traveled to all 12 Data centers to meet with the auditors in person. Also

completed physical security tours.

-Completed the PCI-DSS Company certification and ROC documents with Packard Thomas. Traveled

to remote Data Centers with the auditors to evaluate any process/system changes required to meet

the PCI requirements.

- Initiated asset tracking audits as well as Implemented the IT change management System

Procedures, also followed Scrum methodologies for IT changes.

- Assisted in the Completed the New Billing System conversion including all Data imports from

Existing System

- Responsible for all hiring, performance reviews and disciplinary employee actions

- Managed Fire system operations & maintenance

AllOne Health, Wilkes Barre Pa. 09/29/08-09/29/10

Project/IT Manager

- Creation and management of Project Plans & Work Breakdown Structures.

-Managed Vendor Relationship with Health A-Z for Member Wellness Portal, changes,

IT Enhancements and IT problem resolution.

-Implemented HIPPA Compliance training and quarterly reviews of all controls.

-Managed the New Self Serve Web Employer/Broker Portal Project resulting in efficiency and

Scalability for new commercial clients including full DB imports following HIPAA Compliance.

- Process Engineering, time management studies, workflow & process optimization.

-Creation of process flow diagrams, for existing and/or proposed business processes.

-Project Management of new project initiatives, both Capital and Administrative.

-Partnering with Finance for the yearly Capital Budgeting preparation and project submission

Process.

STANDARD & POOR’S Division Vista Research, New York NY. 03/20/06-Present

Internet/Network/Data Center Business Consultant

-Provide detailed cost analysis of Data Center/Facility build outs, IT Requirements & staffing to

Investment fund and Hedge fund managers

-Hosted conference calls with customers to answer any Technology questions pertaining

To Telecom Services, Networking, Internet E-Commerce, Routers Etc….

-Speak to industry PCI, HIPAA, SOX / ISO implementations & rollout plans, budgets, timelines

-Provide Detailed Product and Technology information on companies such as

Equinix, Savvis, Cisco, Netapps, EDS, AT&T, Verizon, UUNet Etc.

Equinix, San Jose Ca. 03/01/04-09/15/05

SR. Site IBX Data Center Manager

-Responsible for managing 5 Internet Data centers, 4 in Ca. and 1 in Hawaii total of 500,000+ Sq. ft.

-Project managed Software Oracle IT Changes for entire US operational teams including billing.

-Managed a team of 28 technicians, 5 electricians, 3 electro-mechanical HVAC Engineers & 3

Supervisors in the 5 Facilities

-Provided Customer Sales Tours and resolved all customer Escalations

-Completed SOX (Sarbanes Oxley) standards, documentation & reviews Compliance within all the

DC’s and Call Center

-Completed SAS70 Data center Certification and attended customer site audits as requested

-Performed Quarterly Diesel & Battery backup tests at Data Centers

-Managed Vendor/Purchasing of new Network/Equipment

- Managed Fire system operations

MCI-UUNet/CompuServe, Columbus Ohio 21yrs

SR. Manager, IPVPN Managed IT Internet Customer Service Delivery

-Responsible for the delivery of all Managed Internet Services including IPVPN Dedicated, IPVPN

Remote Access, IPVPN Broadband & Managed Customer Premise Equipment

-Managed a team of 82 Internet Production Engineers and 6 Managers

-Worked Directly with IT Department /Management on Install System Changes

-Installed the 2 largest Cisco IPVPN implementations globally – Allstate, 10,000 locations

($500mil contract) & Toyota Automotive, 1,082 locations

-Installed over 300 IPVPN Customers totaling 20,000+ locations

-Reduced installation intervals by 35%

-Performed Six Sigma Analysis and reporting on installation exceptions

-Attended Customer Sales meetings and resolved all customer escalations

CompuServe, Inc., Columbus Ohio

AOL Sales Service Level Manager, 1997-1998

-Responsible for the entire Network Operations relationship between AOL & CompuServe

-Attended weekly meetings with AOL’s Vice President of Operations

-Provided weekly network performance reports for Utilization, Latency, and Packet Loss Etc…

-Managed reported the network change control activities

-Acting Senior Executive point of customer escalation.

Manager of Engineering Services

& Network IT Product Development Group, 1989-1997

-Managed 18 Network Engineers /5 IT Software Programmers for IT projects, network

Installations and 2 Supervisors

-Responsible for Developing Test Plans for Data Center Upgrades & Software Upgrades

-Completed the Development of Network Dial-up Access using Us Robotic V90 Modems

-Managed the Development/Configuration of new customer products and hardware

Including Cisco Systems, Telco Systems, Primary Access and Web Tools

-Responsible for the 3 main Data Centers supporting $1 billion in Revenue

-Performed quarterly Diesel & Battery backup tests at Data Centers

-Managed Vendor/Purchasing of new Network/Equipment

-Managed new customer product applications and tracked through Lotus Notes

-Managed Fire system operations

Engineer/Technician, 1983-1989

-Performed network development for new customer products and applications

-Configured & tested various types of Network Equipment

-Familiar with various Data Scopes, T1/T3 Test Equipment Digital Meters Etc…

-Performed installations/network build out at 2 major Data Centers

-Repaired Network Equipment, Electronic Circuit boards and industrial Electro

Mechanical Line Printers

Education:

A.S in Applied Science of Electronics, 3.96 GPA

Ohio Institute of Technology, Columbus Ohio

Additional Management Education

PMP 5-day Advanced Class Completed Course ID 000301, Performance Management, Sexual

Harassment, Diversity, Frontline Leadership, 360 Degree Performance Review, Change

Management, Six Sigma, NFP70 ARC Flash

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