Customer Service Sales

Amie Beth Britt

** ******* ****, ***** ***, TN **343

C:731-***-**** H: 731-***-**** *Email:*************@*****.***

OBJECTIVE: I am looking to build on my extensive range of administrative and

management skills in a challenging role. I am now ready to consider progressing

into a new position within a growing company; therefore, keen to achieve further professional development. I am currently looking to advance in sales and would also consider working in management. I am also considering working in the medical assistant field again and working with the elderly. If needed and if your business needs marketing, I am your person for that as well.

PROFESSIONAL PROFILE: I am an enthusiastic and dedicated professional. I am exceptional leader who is able to help others develop the ability to achieve

targeted goals. I demonstrate a strong ability in management responsibilities. I

am very detail oriented in documentation and policy and procedure processes. I

have a very outgoing personality which results in excellent customer service skills. I demonstrate a loving and caring personality and normally get along well with others especially the elderly and children.

CAREER SUMMARY:

Mobile Nation Humboldt, TN 2013-2016 - Milan and Jackson, TN 2011-2013

*Retail Store Manager*

Greet potential new members and work the showroom floor

Manage multiple locations and MCA’s and coach to obtain and exceed quotas

Assure employees follow company policy and procedures

Work as warehouse facilitator and coordinate promotional events

Promote company vision of treating customers like members

Record keeping of sales, inventory, stock, and merchandising

Review exception reports and coach MCA’s to adhere to policies and meet quotas

Responsible for accuracy of daily deposits and cash procedures

Island Tan and Swimwear Milan and Jackson, TN 2010-2011

*Manager/Customer Service Specialist*

Product sales and services including cashier duties

Presented knowledge of products and available services to new clients, trained new employees while setting ethical examples that reflect company views.

Medical Center Home Health Jackson, TN 2010-2010

*Data Entry Specialist*

Answered multi-line phone system

Entered Oasis information using multi-program computer system

Filed medical records and clinical notations

Prepared monthly reports and ICD-9 diagnosis coding

Dyer Nursing Home Dyer, TN 2009-2010

*Certified Nursing Assistant*

Assisted residents with activities of daily living and use of mechanical lift

Charted meal intake and vital signs in medical records

Provided emotional and physical support to residents of long term care facility

Oral Surgery Associates of West TN Jackson, TN 2005-2009

*Administrative Assistance/Insurance Specialist*

Accounts receivable including processing payments and refunds

Documented detailed information in records and files

Trained other staff members and executed payment plan agreements

Generated monthly reports showing expenses and revenue

McKenzie Medical Center McKenzie, TN 2001-2005

*X-Ray Technician/Secretary*

Telephone communications of scheduling outside procedures

Pre-authorization of procedures with multiple insurance companies

Complete physician orders and performed x-rays as ordered

Apex Cardiology Jackson, TN 2000-2001

*Research Coordinator*

Performed extensive work up on patient history

Performed clinical research involving very detailed documentation

Typed transcription and performed duties as OSHA administrator

Marketed practice to primary care physicians

EDUCATION AND LICENSES

Bradford High School, Graduate, 1989

Dyersburg State Community College, Student, 1989 & 2003

West TN Business College, Certified Medical Assistant/Secretary, 1990-present

State of TN, Valid Driver’s License, 1987-present

Radiology Education Seminars, Limited X-Ray Tech, 1998-2010

QUALIFICATIONS

Efficient in Microsoft Word, Excel, Internet Explorer, Microsoft Outlook, POS software, ADP payroll software . Possess excellent mathematical skills including calculating percentages of increase or decrease in revenue. Speak effectively and professionally to small groups. Very outgoing personality and detail oriented. Excellent leader with management skills and proven sales record.

REFERENCES

Crystal Davis, Lead Sales Associate, MobileNation

731-***-**** work or 731-***-**** cell

Lisa Russom, Owner Island Tan and Swimwear

731-***-**** work or 731-***-**** cell

Dr. Michael McAdoo, Physician, Physicians Quality Care

731-***-**** office

Michelle Kizer, friend, Homemaker and Stay at Home Mom, Lexington, TN 731-***-**** cell

Contact this candidate