BAHAWAL SAEED

E-mail: ac1w7h@r.postjobfree.com Phone: 805-***-****

*** ***** ****** ****** **** 201 Glendale 91206

PROFESSIONAL SUMMARY

A highly dedicated, Insightful, and result-driven resourceful Administrative/Finance Coordinator with background in Information Technology, Operations, Management & Administration. Organized professional who works very easily with staff & clients. Detail oriented and multi tasker who thrives in challenging environment. Over 5 Years of experience as IT & operations Coordinator in corporate office of a financial institution.

Education

B.S Management Sciences (Maj. Computer Science)

CGPA 3.48/4.00

CORE COMPETENCIES

●IT Help Desk Support (Ticketing Resolution)

●Leadership role in Management & Technology

●Administrative Support

●Conducted Operational Training for Management & End-Users

●Training & implementation of new software’s

●Cost Benefits Analysis

●Operations Analysis

●Service Quality

●Risk Assessment / Impact Analysis

TECHNICAL EXPERTISE

Databases:

MS Access, SQL Server, Oracle, RDBMS

I.T. Helpdesk Tools:

IBM TSRM, IBM Lotus Notes, IT Help Desk, Outlook, Dameware Remote Access Utility,

Software Packages:

Banksmart Banking Software, Temenos T24 Banking Software, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook),

Web Technologies:

ASP, IIS, Dream weaver, Front Page, HTML

Graphics:

Adobe Photoshop

Operating Systems:

WIN NT/2000/XP/Vista/7, UNIX, Linux, Mainframe, DOS, MAC, Windows Active Directory.

Networking Tools

LAN/WAN/MAN/DXX/DSL Cisco routers, Radio Links & other Switches Trouble Shootings.

Aug 2010 – Oct 2015

IT Helpdesk Support & Operations Coordinator

MBL (Banking Industry)

.

Responsibilities:

●Resolve Tickets Generated through Helpdesk system & IBM Tivoli TRSM.

●Maintaining Software Licenses and renewals.

●Coordinating meetings with branches IT Staff regarding performance service requests.

●Distribution of Tickets amongst technical staff for resolutions is issues reported through system.

●Monthly reporting of issues reported and resolved by the team.

●Improvement and recommendations in the current software systems.

●Maintaining User Groups Domain ID’s.

●Managing & Granting Access Rights to End User.

●Installation & Configurations of Cisco IP Phones.

●Troubleshooting of operating systems and network issues.

●Coordination of overall branches issues, monitoring, evaluation of operational matters of assigned branches.

●Trouble Shooting Networking, Routers, Switches and cabling Issues.

●Monthly Reporting of I.T. inventory.

●Inventory Management.

●Preparing budget for new office machines.

●Scheduling conducting end users trainings & orientations on operating software’s.

●Implementation planning and configuration of Core banking software’s at branches.

●Facilitate the AM in implementation of all I.T. policy and procedures and other guidelines issued from HO, Regional Office and other regulatory authority.

●Ensuring service quality standards at area branches.

●Helping in reviewing and monitoring Liability and sides of the assigned branches in the Area.

●Assisting Area Manager in operational matters of branches under area office supervision.

Aug2008- Jul 2010

Officer Operations / Branch I.T. Coordinator/System Administrator

Responsibilities:

•Local/Online Transfer, Foreign Remittances, Stop Payments etc. Also working as Backup officer Account Opening, Local remittance, Clearing &Collections,

•System Administrator/Overall Branch IT incharge (Network Trouble Shooting, Software Trouble Shooting, Retaining Banks data backups on daily bases, ATM trouble Shooting, Biometric entries, staff enrolment through biometric systems ), dealing in Account Opening, Clearing Collections ATM/Debit Card forms processing ATM Reconciliation, investigation and sorting of customer queries relating to providing the best services and assisting the Manager in other day to day operational matters of the branch.

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