SHAH SHAHZEB QUADRI

Address:- Al-Malaz,Riyadh, Contact:059*******

EMAIL:ac1w01@r.postjobfree.com

OBJECTIVE

To work in a stimulating and challenging milieu that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization .

Target Designation: Voice Engineer

SYNOPSIS

Young, energetic and result oriented IT Professional with strong Academic background with extended expertise in Cisco Voice Network . Gained vast knowledge during CCNP Voice training. Deep understanding of technology with focus on delivering business solutions; Persuasive communicator with exceptional relationship management skills with ability to relate to people at any level of business and management; highly ethical, trustworthy and discreet. Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively

Dedicated and highly ambitious to achieve personal as well as organizational goals

Friendly with an upbeat attitude

Excellent decision making skills with a positive approach

STRENGTHS

Possess good relationship building and interpersonal skills

Hardworking and quick learner

Commitment towards work

Sincerity and Self-Confidence

Good team player

Quick adaptability to challenging situations

CERTIFICATIONS

CCNP:1.C-VOICE (Certified)

2.CIPT-1(Certified)

3.CIPT2 (certified)

CCNA Routing and Switching (Certified)

CCNA Voice (Certified)

TECHNICAL SKILLS

VOICE

Unified Communication

Implementation Of IP Telephony From Scratch.

Configuring and Troubleshooting of various servers like CUCM, Unity Connection, Presence & UCCX.

Maintaining, Installing,Upgrading SERVERS(Presence(CUPS), UCCX, UC,CME,)

Configuring Call Control Protocols on Voice Gateways( H.323, MGCP).

Implementing and Troubleshooting Call-Routing Policies and Supplementary Services.

Call Routing redundancy and Load balancing using failover.

Implementation, Configuring and Troubleshooting Media Resources.

Implementing and Troubleshooting High Availability Features(SRST,AAR).

Gateways and High Availability

Implementation of PRI(T1/E1),FXO/FXS.

Knowledge & hands on Practice on Configuring Voice Gateways such as,

Media Gateway Control Protocol (MGCP)

H.323 Gateway

Dial Plan Considerations of both Voice gateways.

Call Flow of MGCP and H.323 gateway.

Configuring SRST and MGCP Gateway Fallback.

Dial Plan Considerations

SRST Features.

Secure, Verifying and Troubleshooting SRST

Configuring CME SRST.

Configuring MGCP Gateway Fallback.

Verifying and Troubleshooting MGCP Gateway Fallback.

Configuring Call Admission Control (CAC) and Automatic Alternate Routing (AAR).

CME and CUE

Configuration of Ephones, Ephone-dns and Dial-peers.

Strong knowledge and configuration of H.323 Gateways on Cisco routers.

Assigning COR Lists with Cisco CallManager Express.

Integration of Cisco Unity Express.

Configuration of Voice Mail users in CUE.

Implemented Live record feature for CME users.

Configuring Presence for CME users.

Configuring different types of PABX PBX Like Cisco small business,Panasonic,3Cx.

UCCX Expertise Task

Installation, Configuration, and troubleshooting UCCX.

Complete Installation of cisco Unified UCCX on different nodes. (Pub and Sub)

Downloading ios, deploying to ova template.

Generating answer file,creting dns host record,monting the floppy drive.

Integration, configuration of UCCX with CUCM.

Creating uccx axl users with stand api role.

Connecting to axl service provider, uploading the neccearily licences.

setting jtapi and rmcm service accounts for cti,codec,language,

system parameters configurations etc.

Uccx Provisioning & Managing Uccx.

Agent phone configuration, Call waiting setting, call forwarding on agent Ext, adding user to CM.

Adding Device to user, Assigning IPCC ext.

Add device to rmcm provider, user supervision, contact service queue, agents skills or

resource groups, UCCX editior,desktop suit.

User configuration, back of uccx regular backup, restore backups, cisco desktop

administration, agent based route.

Managing system reporting, configuring Contact service queues.

Configuring Contact service queues,CM call control configuration

CM call control configuration,uccx script applications, adding applications to cm triggers

Hardware and Software worked on:

Cisco Unified CallManager :- Version 10.5, V-9.1,vand v7.1

Cisco Unity Connection :-V10.5, V-9.1 v7.1

Cisco Unified Presence Server :- v8&9

Cisco Jabber :-Windows,android,ios

Cisco Unified Contact Center :- v7.1, 9.1

Cisco Prime LMS & Infrastructure :-42-500 & 2,3.0

Cisco wireless controller :-5500,5508,

UCS :-c220m3S & C220m4S.

Virtualized Applications :

Experience with Virtualization technologies like Installing, Configuring, and Administering VMware ESX/ESXi Created and managed VMs (Virtual Server) and also involved in the maintenance of Virtual Servers.

ESX/ESXi Server 4.1/3.0/5.0 VSphere Client, VMware converter 4/3 and VMware VMotion. & Workstation.

Devices Worked On:

Cisco Routers :C3925,C3945,C2821,2811.

Cisco Core Switch :N7k-C7009,N5k,C3560,3750.

Cisco Firewall :Asa-5555-5505,5501

Cisco Access Switches :C2960s,2960,2950,

Cisco Air-Cap :C2602,2602i.

Cisco ip Phones :7937-Mic kit conference,cp3900,cp-6900,cp-7942G,cp-7975g,

cp-8945,cp-9971,7295.

Cisco mobile phones :C7925G. 7926G.Cwip310

Cisco Wireless Controllers :5500,5508.

Other Technical Expertise:

Good practical knowledge of Internet work architectures, & Routing protocols like RIP, EIGRP, BGP, OSPF.

experience in providing WAN solutions like Point-to-point connections, with Leased & ISDN lines etc.

Good practical experience in Cisco firewalls and vpn site-to-site connectivity firewall policies.

Good practical Experience VPC,STP, RSTP and VTP, Ether channel and LAN switch security .

Good

Configuring spanning tree,HSRP & VRRP, Vpc as Redundancy on Cisco Switches for Failover time.

Operating Systems : Win 98, Win XP, Win 7, Win 8

Packages : MS OFFICE(2008R2)

backups of all Physical and Virtual servers \

VMware workstation (-V9.0 & 10.0.1)

Experience with Cisco IOS configuration and troubleshooting For Routers, Switches .

EDUCATION

Degree in B.TECH Computer science and Engineering(1st Division )

May-2012, St. Marys College of Engineering and Technology, Hyderabad.

12th State Board of Intermediate Education (Second Division)

March-2008, M.S Education Centre, Hyderabad .Andhra Pradesh.

10th State Board of Secondary Education (Second Division)

March- 2006, Dazzling High School, Hyderabad. Andhra Pradesh.

WORK EXPERIENCE

Company Name :Nisco.(Networks Information system corporation)

Location : Malik Fahad Road Riyad.

Designation : Cisco Technical Engineer .

Duration : 9/2015 to present.

ORGNIZATIONAL EXPERIENCE:

VOIP Engineer

1.Project : (GCC)-The Gulf Cooperation council for the Arab states of the Gulf

Description : Implementing the VoIP infrastructure with all kind of VoIP technology

Call manager,unity connection,billing,

Configuring the Core switches, access switch,UCS server, V-sphere client,

Call manager unity connection, Cisco prime lms, Cisco wireless controller,Cisco

ASA.

Role & Responsibility: configuring the access switches Cisco 2960s access switches according to the

Network Diagram, Configuring and deployment of Cisco ip phones. Configuring

Call manager and unity connection

Software used : Call manager 10.5, Unity Connection 10.5, Ucs-c220m3, Cisco Prime LMS 42-500,

V-sphere Client, VMware EsXi 5.

2.Project: : Ministry of Finance(Costoms)

Description :Implementing The complete Standalone Wireless solution, configuring the Cisco

access points in the whole campus

Software &Hardware used: Cisco Standalone access points 2608i.

Company Name :NetEnReach Technologies.

Location : Jubilee Hills, Hyderabad.

Designation : Voice Engineer .

Duration : 5/2012 to 2/2015 (3 Yrs.)

ORGNIZATIONAL EXPERIENCE:

VOIP Engineer

Project : Implementing Media Resources and IP Phone Features

Description : This project involves Implementation and configuration of

Transcoders, Conference Bridges Ad-hoc and Meet-me,

Intercom, Shared lines and Call Hunting for CME Users.

Role & Responsibility: Network specialist and Remote support (L2 engineer)

Team Strength : 4 Members Team

Software used : Cisco call manager 7.x, Cisco Unity connection, Real Time

Monitoring tool and Cisco implementation tool, Voice gateway,

Gatekeeper, SRST.

Contribution:

•Updating new Phone firmware’s

•Call Manager Installation (Unity & Cisco Call manager).

•Involved in the Implementation and support of Cisco IPT.

•Installation, Configuration and Troubleshooting of Cisco Call Manager, Cisco Unity Connection.

•Create agents, Extension mobility creation, call pick up group, Hunt group creation, Adding new PRI in voice gateway.

•Configuring Cisco Unified Communication Manager Call Routing Components.

•Implementing Calling Privileges in Cisco Unified Communications Manager.

•Integrating Cisco Unified Communication manager to voice-Mail Systems.

•Configuring POTS and VOIP Dial Peers.

•Configuration and Troubleshooting of T1 PRI, E1 PRI.

•IP PABX Ericson and Panasonic.

•Remarkable ability to establish dial plans, provision service provider lines and remotely troubleshoot implementation problems.

•Configuring new extensions (Analog, Digital and IP phone).

•Responsible for troubleshooting problems.

•Cisco Call Manager Backup and Restore.

•Configuring Voice Mail for Cisco IP Phones.

•Managing and configuring class of service and Call admission control console route creation and modifications.

•Responsible for maintaining VoIP network, Provision circuits, translations, dial-plan, routing based on the situations.

PERSONAL DETAILS

Name : Shah Shahzeb Quadri

Fathers Name : Shah Abu Sayeeb Quadri

Sex : male

Date of Birth : 29-Dec-1989

Languages Known : English, Hindi, Urdu.

Passport Number : K6883331

*having Transferrable Iqama.

Date:

Place: Hyderabad

Signature

(SHAHZEB QUADRI)

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