Senior Business Analyst

Steven Monell

**** ********** ***** **** **********, MD 20744

703-***-**** *********@*****.***

Senior Business Analyst

Requirements Analysis Application Support Quality Assurance

A highly-qualified professional experienced in developing technical instructions, standard operating procedures, training, and testing documents in deadline-driven environments. Demonstrated success in requirements gathering and project management. Knowledgeable in all aspects of research solution of business and technical changes/enhancements. Superior ability to adhere to quality standards for all business & application processes. Active Secret Clearance. Fluent in Spanish.

CORE COMPETENCIES

Business Requirements Analysis Project Development SCRUM Master Certified Security + Customer Relationship Program Management Project Management Solutions Advice Integration & Testing of Enterprise-Level Applications Resource Management Communication Research & Analysis Training Design & Delivery Process & Document Enhancement SEO Social Media Visual Studio FrameMaker Robohelp MS Office Suite Visio Captivate Adobe Suite .NET Java HTML5 XML Winrunner Test Director Segue – Silk Test/ Silk Performer CVS Secure Remote VPN Sharepoint PVCS Windows iOS HP-UNIX Solaris UNIX Linux SQL Server Oracle Languages: Spanish

EXPERIENCES AND ACHIEVEMENTS

U.S. DEPARTMENT OF NAVY – BAE Systems, Inc, Washington, DC 2015 – Current

Creates & maintains financial business applications in support of the Strategic Systems Programs (SSP) for the Department of Navy at the Washington Navy Yard.

Principal Business Analyst

Provide Business Analysis support for multiple Purchasing, eProcurement and Contract management

solutions maintaining budget and financial systems for the missile support division of the US Navy.

Provide first line technical & maintenance support to Department of the Navy staff with custom

applications and solutions.

Create training collateral and perform one-on-one training of the missile support division software

and systems.

Support quality assurance, integration and launch support of all missile support applications.

U.S. DEPARTMENT OF STATE – SERRANO IT, Arlington, VA 2012 – 2015

Delivers information technology solutions to support the business processes of the Foreign Service Institute (FSI) for the Department of State.

Business Analyst/ Technical Lead

Coordinate with FSI stakeholders to design and implement the portfolio of enterprise applications. Schedule and lead meetings with clients from the Language Schools (SLS), Instructional Support Division (ISD), Learning Management Systems (LMS), and Management Training to gather business requirements and establish workflow solutions.

tAnalyze and generate detailed solutions with process flows and recommendations; received Certificate of Appreciation Award for the successful launch of the Government Services Office (GSO) Work Orders and eSupplies applications.

tOversee 32 applications managed by Corporate Systems at the Foreign Service Institute.

tEnsure successful integration and launch of all applications by coordinating with FSI stakeholders and clients, scheduling with webmasters and production database personnel, ensuring timely launch execution by preparing project launch documentation with timelines. Validating configuration changes, and performing quality assurance.

tMentor and train quality assurance team to ensure proper understanding for the development of test cases and procedures.

tTroubleshoot issues with application performance and CS enterprise suite inconsistencies.

tManaged and oversaw the Crisis Management Team application deployment that provides FSI instructors the ability to schedule annual training courses to globally support of thousands of DoS and LES (locally employed staff).

US SEC – C5i FEDERAL, INC., Washington, DC 2011 – 2012

Office of the Inspector General providing IT Networking Assessments to ensure compliance with Federal Information Security Management Act (FISMA) requirements and related guidance.

Senior Technical Writer

Created findings, reports, and work papers of Information Technology assessments for the SEC Office of the Inspector General.

tVerified that IT assessments and findings complied with NIST, FISMA, OMB guidance, and industry standards.

tCollaborated with CISA and CISSP engineers to verify that findings complied with requirements and guidance.

tProduced a 34-page Assessment of SEC’s System and Network Logs for the US Securities and Exchange Commission Office of Inspector General Office of Audits (http://www.sec.gov/oig/reportspubs/500.pdf)

U.S. DEPARTMENT OF STATE – EDGESOURCE CORPORATION, Rosslyn, VA 2009 – 2011

PMARS is the first web-based application providing DoS users worldwide a single portal to complete Purchase Card-related tasks and oversight.

Senior Technical Writer

Provided technical writing/ editing support in the preparation of the project’s Capital Planning and Investment Control (CPIC). Wrote, designed, produced, and edited functional requirements and business processes.

tCollaborated on the first release of software designed to replace the Purchase Card authorization and approval process that reduced lead-time of weeks to seconds in purchase card approval requests.

tUtilized Robohelp to create, modify and implement user online help for Purchase Card Management and Reporting System (PMARS).

tAnalyzed changes to Purchase Card policies, approval enhancements, and software design in PMARS to incorporate updates to user guides, configuration/ integration guides; developed new documentation to increase availability of information for thousands of DoS Purchase Card holders.

IMAKE SOFTWARE & SERVICES, Bethesda, MD 2000 – 2008

Provides customized software development and systems integration services that enable delivery of broadband digital media, video on demand, and internet protocol television.

Senior Operations Manager

Integrated, configured, and installed all products and systems; performed back-office scripting. Installed software patches and Oracle DB script modifications.

tCreated an Operations Center providing 24/7 coverage and support for first ever Video on Demand (VOD) solution with Comcast Cable.

tPrepared and configured video editing hardware and software for mpg-4 video and metadata.

tTrained customers on applications and VOD content distribution in the U.S. and Panama.

Additional Positions include: QA for American Red Cross, QA for PRC Litton – Synapse, Inc.; Technical Writer for Computer Associates; Technical Writer for OutReach Technologies, Inc.; Technical Writer for GRC International’s Telecommunications Division; Technical Writer for Hughes Training Division; Technical Editor for NASA Goddard Space Flight Center; and Electronics Technician for the US Air Force.

EDUCATION

Bachelor of Science, Business Administration, University of Maryland University College, Adelphi, MD - May 1989

Certified Scrum Master (CSM), Certificate of Completion, Pearson Vue - August 2015

Security +, Certificate of Completion (Pending) - 2017

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