Engineer Network

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RICK L. FONG

* ******* ***** *******, ********** 94517

*******@*****.*** 925-***-****

PROFILE: SENIOR / LEAD NETWORK ENGINEER

Cisco Certified Network Associate (CCNA) Secret Clearance Accomplished network engineer with over 15 years of experience in network technical support, design, infrastructure, capacity planning, modeling, simulation, protocol analysis and troubleshooting. Extensive experience gathering requirements, defining network architecture strategies, and optimizing network performance. Consistently recognized as top performer based on productivity, technical acumen, responsiveness and customer feedback. Practiced managing escalated and complex issues to support hundreds of global users. Deep expertise in evaluating network systems to ascertain performance improvement, technology upgrade, and cost savings opportunities. Proficient at leading project through all lifecycle phases, including scope/deliverable determination, resource management, solution documentation, and budget management. PROFESSIONAL EXPERIENCE

Networld Solutions Inc. – San Diego, California 12/2015–06/2016 Senior Network Engineer – Professional Services

UCSF Benioff Children’s Hospital Oakland

Provide designs of WAN, LAN for UCSF Benioff Children’s Hospital Oakland and document all changes to the Network. Create Implementation plans and configuration of Cisco WAN routers, switches and the wireless LAN controllers per Children’s Hospitals.

Create Bill of Materials and get quotes from vendors for required hardware. Work with local IT staff to implement new network equipment into the existing network. Using Service Now in creating requests for changes in the business environment. Implement and support all changes into the new upgraded network.

Creating new firewall polices and rules for move to new data center.

Managed DHCP Services, creating networks and ranges and viewing and maintaining DHCP leases.

Managed DNS Services by performing DNS assignments, adding, removing zones, hosts and database maintaintence of old static IP addresses and subnets.

Upgrade of Cisco IOS for network routers and switches.

Review, monitor and resolve problems on Cisco ASA and Palo Alto’s firewalls.

Upgrading and implementing TACACS+ on Cisco switches at the facilities to new ACS appliances. World Wide Technology – Pleasanton, California 6/2015–12/2015 Senior Network Engineer – Professional Services

Provide designs of WAN, LAN and Wireless LAN of various Kaiser Hospital Campus, Large, Medium and Small Facility (New or AsBuilt) and document all changes to the Network(Under Tech Refresh Project). Create Implementation plans (MOPS), and configuration of Cisco WAN routers, switches and the wireless LAN controllers per Kaiser POR(Plan Of record). Create Bill of Materials and get quotes from vendors for required hardware. Work with local IT staff to implement new network equipment into the existing network. Using Remedy in creating requests for changes in the business environment. Implement and support all changes into the new upgraded network.

MOP creation and implementation

Configure and install Cisco switches WS-6509,WS-4506, WS-C3850-48P-L and WS-C3850-48T-L

Configure and install Cisco routers 6504-E AS1004, 4511,3945,3845 and 2900 RICK L. FONG *******@*****.*** 925-***-**** PAGE 2 Riverbed Technology - San Francisco California 10/2013–6/2015 Escalation Engineer - Technical Support

Kept on following Opnet’s acquisition and promoted to Escalation Engineer in Technical Support group managing Level 2/3 escalations related to Riverbed's SteelCentral products for Network Performance Management in support of hundreds of customers worldwide. Evaluate, prioritize and analyze requests providing timely resolution in compliance with Service Level Agreements (SLA).

Provide technical support for NetCollector, NetSensor, NetPlanner and RPM Dashboards products. Analyze customer software and network issues including SYSLOG analysis, configuration and troubleshooting, Linux,Windows system, process analysis, installation, upgrade, SNMP,MIB, and SSL issues. Utilize complex software setups to duplicate and solve customer reported problems. Shorten resolution times by contributing to Knowledge Base Articles based on best practices and new issues and identified bugs. Share customer feedback with software engineers and applications engineers to implement key product improvements.

Recognized for closing 3 tickets daily and meeting SLA requirements for complex escalated issues.

Instrumental in customer satisfaction rising to a record 4.7 out of 5.0 level. OPNET TECHNOLOGIES, INC. - Kihei, Maui, Hawaii 12/2011–9/2013 Network Consultant

Hired to manage long-term project for key Smartronix Account managing the full project life cycle for the deployment of OPNET's full suite of network and application performance management tools for their DoD client. Produced network models using VNE Server, IT GURU, Modeler. Used AppTransactionXpert and the ARX application appliance for application modeling and baselining different traffic types in their networks. Trained customer staff in using product features and tools.

Instrumental in developing comprehensive project plan to create a network model used for future modeling and simulation of DoD networks.

Recognized for managing data compilation from over 50 disparate systems implementing tools and creating models using OPNET Products.

Led over 10 training sessions for Smartronix staff sharing best practices in using the different products’ features and tools.

Recognized for quality of work, ability to quickly ramp up and meet aggressive deadlines. PRO UNLIMITED, INC. - Rancho Cordova & San Ramon, California 2010–2011 Lead Network Engineer

Recruited to lead decommissioning of 224 Nortel ATM switches and transition to Cisco infrastructure for Kaiser Permanente. Oversaw vendor and partner coordination to handle migration of circuits. Prepared capacity utilization reports to identify bandwidth requirements. Drafted detailed technical schema and solution documentation. Defined Quality of Service (QoS) requirements in LAN switches and WAN routers to offer high-quality video services.

Outlined strategy to identify and prioritize ATM switches and DS3 circuits for disposition to optimize savings.

Captured $172K in annual maintenance cost savings by retiring 8 ATM switches in just 4 months. KAISER PERMANENTE HEALTH FOUNDATION CORP. – Walnut Creek, California Lead Network Engineer (2007–2009)

Directed engineering, design, and deployment of LAN, WAN, and wLAN infrastructure for enterprise operations. Assembled and led project teams in architecture design, configuration, testing, and implementation. Oversaw network performance analysis and monitoring, prioritizing device and IOS upgrades. Prepared equipment and circuit capital expense plans. Coordinated research and analysis of new networking solutions.

Led network infrastructure design and deployment to coincide with new EHR system implementation. Completed rigorous testing and production release within $1.4M budget before public opening of new medical center.

Crafted wireless networking solutions at Santa Clara Medical Center to support mobile medical carts and charting systems.

Overhauled network at San Jose Medical Center to attain high-availability performance.

Designed and deployed new Kaiser/Cisco Micro Clinic in San Jose to offer on-site access at Cisco for Kaiser medical providers performing services to Cisco employees.

RICK L. FONG *******@*****.*** 925-***-**** PAGE 3 KAISER PERMANENTE HEALTH FOUNDATION CORP. - Senior Network Engineer (2001–2007) Oversaw network analysis, monitoring, and support for 4 major medical center and 30 medical office facilities. Interfaced with business stakeholders to identify needs and design network solutions. Evaluated performance of network infrastructure and recommended/configured new devices, including routers, switches, and access points. Coordinated projects, defining scope, milestones, and deliverables. Assessed emerging technologies for incorporation into network architecture for performance optimization and expansion of voice, data, and video service capabilities.

Spearheaded design of network for new cancer center to attain capabilities for transmitting large medical image files to other Kaiser resources and partners. Completed project on time and within $500K budget.

Performed comprehensive bandwidth capacity assessment on Nortel Passport multiservice switch for core and edge routing, optimizing ATM port and trunk traffic to generate substantial business cost savings. CALLISMA, INC. - Emeryville, California

Network Consultant (2000–2001)

Designed and configured network architecture. Instrumental in a huge WAN design project of implementing thirteen Nortel Passport 6480 ATM switches for a major financial brokerage (Charles Schwab). Played a key role in designing, project planning, testing, and configuration and provided documentation for the migration from a legacy TDM network to the new ATM Nortel Networks infrastructure. Performed staff augmentation for Switch Operations escalation of Nortel’s DMS 250 switches for Qwest. EDUCATION & TRAINING

Ohlone College – Computers, Networks, and Emerging Technology Telecommunications Certificate Program - Skyline College – San Bruno, California Professional Development:

Cisco Aironet wLAN ~ MPLS Global Knowledge ~ Cisco Multilayer Switching ~ Cisco Advanced Router Configuration Cisco Certified Network Associate (CCNA) Global Knowledge Course Work ~ Cisco Internet Troubleshooting Nortel Passport Engineering and Operations & Maintenance SNMP ~ RMON ~ ATM ~ HP OpenView ~ UNIX System Administration ~ Data Communications ~ Network Wiring Numerous LAN/WAN Management, Monitoring, Analysis & Reporting Training Programs SELECTED TECHNICAL SKILLS

Platforms: Microsoft Windows, UNIX, Linux, Cisco IOS Hardware: Routers, Switches, Gateways, Wireless Controllers, Access Points, Firewalls, Load Balancers, Multiplexers, CODECs, Repeaters, PBX/ACD Systems

Cisco ASR 1000, AS1004, 6504-e,4511,3945,3845,2900,7500,7200,4511,3945, 3800,3600,2900,2800,2600 routers

Cisco Nexus 5K & 7K switches

Cisco 6500, WS-4506, WS-C3850-48P-L,3750X, 4000 and 3560 switches Cisco 4400 and 4402 controllers, Cisco 1131, 1231G and 1242 Light Weight Access Points Cisco Secure ACS Ver 5.5

Cisco ASA 5540

Palo Alto Firewall 5020

WAN : Network circuits and technologies – OPT-E-MAN, ASE, MPLS, SONET, T1, etc. Networking: LAN/WAN, TCP/IP, IPsec, DNS, DHCP, SNMP, STP, BGP, RIP, EIGRP, OSPF, VRF,FTP, TFTP, IVv6, SSL, HTTP, VPN, IPS, IDS, VoIP, ATM, Frame Relay, Ethernet, SONET, Fast Ethernet, Linux, Unix, Firewalls Network management and analysis tools: HP OpenView, NetView 6000, CiscoWorks, Cisco Prime, SunNet Manager, SolarWinds, NerveCenter, Nortel NMS, Remedy, ServiceNow, Network Sniffer, CA eHealth Performance Manager, Visio, Microsoft Project, Microsoft Office Suite, OPNET VNE, IT GURU, AppTransactionXpert, Riverbed NetCollector, NetSensor, NetPlanner, Steelhead, Cascade Profiler,Shark and RPM Dashboard products. Virtualization: VMware vSphere VCenter Server

Linux/Unix : Redhat, Centos, Aix

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