Customer Service Data Entry
Resume:
Wichita, KS *****
ac1vup@r.postjobfree.com
RIKKI M. JONES
OBJECTIVE Customer Service/Call Center Representative & Quality Assurance Agent specializing in customer care and Product Support SKILLS & ABILITIES Typing 30-35 wpm, 10 key, Data Entry, Inbound/Outbound calls, Windows XP, WordPerfect, Lotus Notes, Excel, Word Processor, Powerpoint, SAP, Microsoft, OES,Quickbooks Software, FortiClient EXPERIENCE
PRODUCT SUPPORT REPRESENTATIVE
VOLT TECHNOLOGIES/TURBO TAX
03/2017 - 08/2017
ONLINE CUSTOMER PRODUCT SUPPORT/QUICKBOOKS 2016/DATA ENTRY/CUSTOMER SERVICE
CUSTOMER SERVICE REPRESENTATIVE
TILLIES FLOWER SHOP
04/2016 - 03/2017
INBOUND/OUTBOUND CALLS REGARDING CUSTOMER ORDERS/PLACING ORDERS/SALES/CLEANING & FLORAL DESIGN
CUSTOMER SERVICE REPRESENTATIVE
FLEET COR TECHNOLOGIES/CLC LODGING
02/2015 - 04/2016
INBOUND/OUTBOUND CALLS HANDLING CUSTOMER
ACCOUNTS/DISPUTES/BILLING/CUSTOMER CARE/DATA ENTRY CUSTOMER SERVICE REPRESENTATIVE
DEAN & DELUCA
10/2014 - 02/2015
INBOUND/OUTBOUND CALLS REGARDING ONLINE WEB ORDERS/CUSTOMER SERVICE/ORDER ENTRY
QUALITY ASSURANCE AGENT
KELLY’S SERVICES/CCH
07/2013 - 10/2014
INBOUND/OUTBOUND CALLS MONITORED AND GRADED, DATA ENTRY, GREAT LISTENING AND COMMUNICATION SKILLS APPLIED
FSA1
FOOD NUTRITIONAL SERVICES
08/2010 – 07/2013 PREPARING HOT/COLD MEALS DAILY, CLEANING & SANITIZING INVENTORY, CUSTOMER SERVICE
CUSTOMER SERVICE/QA SPECIALIST
CALLCAP INC.
01/2007 – 08/2010
INBOUND/OUTBOUND CALLS MONITORED, CUSTOMER CARE, DATA ENTRY, 10-KEY
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
ROYAL CARIBBEAN CRUISES
02/2006 – 01/2007
INBOUND/OUTBOUND CALLS, CUSTOMER CARE, DATA ENTRY, PROBLEM SOLVING, ORDER ENTRY, VERBAL COMMUNICATION EDUCATION EXCEL HIGH SCHOOL, EDINA MN
Graduated: 06/2013
H.S.D Certificate
REFERENCES MARIA LOPEZ
Co-Worker
TAMMY GLOVER
Supervisor
316-***-****/Cafeteria
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