Manager Customer Service

MARVIN L. DRENNON JR.

*** ********* **. ********,**.75149●C:903-***-****●DRENNONMD98 @GMAIL.COM

EXECUTIVE PROFILE

Accomplished production supervisor with 10 years experience overseeing production, training, and safety for manufacturing companies.

SKILLS HIGHLIGHTS

● Team Leader

● Production scheduling

● Dedication to product quality

● Lift Truck,Crane Certified

● Knowledgeable of quality control

standards, Osha.

● Quality inspection

● Eddy Current Certified

● Troubleshooting specialist

● Supply Management

● Process certification

● Rigging/ Fall Protection Certified

● Lock-Tag-Out Certified (Trainer)

● ARC Flash and Shock Hazard Certified

● Confined Space Certified (Trainer)

● First Aid/ CPR & AED Certified

CORE ACCOMPLISHMENTS

● Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.

● Supervisor first shift operations and more than 40 production and assembly line staff

● Developed a mentor program and reduce Lost time from 42 recordable from the previous fiscal year to 16 recordables.

PROFESSIONAL EXPERIENCE

09/2016 - Present A ssistant Store Manager

Dollar General, McKinney Tx.

● Restructured store base by retraining store employees on customers services, store shrinkages, and freight offloading.

● Brought Store up to meet City Fire Code and Corporate inspections.

● Reduced store shrinkages by 20% from previous year report.

● Reduced store outs by 40%..

● Audited and filed past and present financial files of vendors and contractors.

● Weekly conference call with District Manager and other managers within district. 08/2011 - 4/2016 E nvironmental Engineering Technician W eatherford Intl., Greenville Tx.

● Created and analysing Job Hazard Assessment on all operations procedures.

● Trained all new hires and contractors on the Safety Awareness and Company policies in a classroom environment.

● Record and investigate all accidents and near misses, to improve safe work procedures.

● Trained operators on overhead crane, forklift, lock-out-tag-out, confined space, fall protection, rigging, yard mule, Beacon Co2 carbon mioxide detector, First aid, CPR, and AED.

● Prepared and presented safety presentation to employees and upper management on safety and new procedures.

● Tracked and monitor employees certifications, licenses, and expirations by creating a facility safety matrix that consists of 284 employees.

● Ordered PPE equipment and conducted meeting with vendors and contractors while building a professional relationship.

● Conducted and recorded annual hearing test.

10/2010 - 08/2011 D epartment Manager/Interim Assistant Manager B elk’s Department Store. Greenville, Tx.

● Planned and prepare work schedule and assign employees to merchandise display and or ad changes.

● Deposits, reconciles cash with sales receipts, and filing operating records.

● Conducted interviews with potential new hires.

● Unloading inbound freight, separate merchandise, and distribute by department.

● File all returns and packing to return to vendors for store credit.

● Lost Prevention, assure excellent customer service while minimizing store theft.

● Weekly conference call with District and Regional Managers. 10/2002 - 6/2009 R eturns/ RTV Supervisor

B lockbuster Warehouse and Distribution. McKinney, Tx.

● Wrote method and procedures in returns, RTV, and UPS department.

● Head of quarterly and annually inventory team, cycle count and verifying account using As400

● Tracked all headcount (20 to 30 different temps daily) transfer hours to different department. Key in hours and head count and daily productivity.

● Pre-Shift meeting with other department managers and supervisors to discuss production and deadlines.

● Head of Safety Team

● Off loading inbound packages on convoy while assuring that line stays uncongested and every package is accounted for and scanned.

● Monitored and audited outbound shipments to assure quality, security, and that deadlines are met.

EDUCATION

2017 Associate Degree: Accounting

P aris Junior College - Paris, Tx.

2019 B achelor Degree: Communication Manufacturing Engineer

Texas A&M University of Commerce - Commerce, Tx. OSHA 511 Occupational Safety and Health Standards for General Industry Texas A&M Extension Engineering - Mesquite, Tx.

OSHA 300, 300A, 301

TEEX Online Certification Training

SKILLS

● OSHA Standards Knowledge

● Shipping/Receiving

● Forklift/ Cranes

● Machine Setup/ Maintenance

● CNC Knowledge

● Leader

● Budgeting

● Trainer

● Lean Manufacturing

● ISO

● 5s

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