Customer Service, Banking
Resume:
MARIA TEBALDI
Kennewick, Washington 99336
************@*****.***
Profile
Highly experienced Customer Service Representative. Capable of working in a fast-paced environment with minimal supervision while providing superior customer service. Excellent computer skills and telephone etiquette. Superb listening skills, oral and written communication skills. Comfortable with interacting with all levels of an organization and public. Able to build customer loyalty by effectively resolving problems to customer satisfaction.
Areas of expertise:
Bilingual English/Spanish
Microsoft Office Suite
Multi-line phones
HIPPA
Strong cash handling skills
Sales
Work History
Door-to-Door Sales 04/2016 to 05/2017
Charter Communications Kennewick, WA
Sold company products door-to-door
Recorded customer orders in computer database
Scheduled product installations with customers
Followed-up with customer to ensure satisfaction with product
Debt Collector 01/2015 to 01/2016
NCMI Kennewick, WA
Contacted individuals by phone to arrange payment schedule
Documented results of call and entered into computer database
Customer Service/Receptionist 04/2014 to 11/2014
Columbia Basin Hearing Center Kennewick, WA
Conducted outbound calls to schedule annual appointments
Accepted cash, credit and insurance card payments
Set up and organized patient files daily
Customer Service 02/2013 to 01/2014
Amazon.com Kennewick, WA
Answered multi-line phones and assisted customers with incoming orders and determining order status
De-escalated disgruntled customers by phone and consistently ensured customer satisfaction
MARIA TEBALDI
Resume Page 2
Receptionist 11/2012 to 12/2013
Armada Kennewick, WA
Answered multi-line phones
Accepted cash and credit card payments
Entered patient data into computer system and set up customer accounts
Account Manager 08/2004 to 11/2011
Cascade Credit Consulting Bend, OR
Set up payment arrangements by phone
Accepted and processed cash and credit card payments made in person
Authority to decide amount of payoff settlements
Education
Modern Business College Kennewick, WA
Secretary Certificate
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