Administrative Assistant Customer Service

Latonia Pierce

Phone: 845-***-**** Cell: 917-***-**** Email: ***********@*****.***

Summary: An Executive Administrative Assistant providing high quality and efficient administrative service. Managed 8 VP calendars and the scheduling of 3 directors. Arranged business travel, as well as taking notes at meetings. Proficient in Microsoft Office, Excel, Word, PowerPoint, Lotus Notes, Outlook and a One-Site {Property Management Software} Notary Public.

Professional Experience:

Anthem Blue Cross Blue Shield, Middletown, NY, September 2016 to Present

Customer Service Representative

•Assist members with all their insurance inquiries.

•Able to explain what coverage their plans have, what if any Deductible/Out of Pocket expenses members may incur.

•Explain the percent difference of coverage of In Network coverage versus Out of Network coverage

•Finding Doctors and Facilities In network.

•Documenting each call {inventory} via Nasco.

•Maintain inventory and promise to call back members as stated.

•Call Providers to inquire about claims {submitted and non-submitted}.

•Knowledge of procedure and diagnosis codes on claims.

PK Management/Sleepy Hollow Development, Monticello, NY Sept 2015 2016 to Sept 2016

Assistant Property Manager

•Responsible for recertifying residents for annual and interim subsidies.

•Conduct interviews and review applications of potential residents.

•Assist residents, answer questions and document service requests; consult with service vendors, when necessary.

•Unit inspections

•Process move-ins and move-outs.

•Rent collection processing and ledger reconciliation.

•Sending verification notices for employment, and bank account information for income.

•Calendar maintenance.

•File Audits/Purge documents.

•Create and update Craig’s List for housing availability

•Telephone back-up coverage.

Here’s Help Staffing & Recruiting May 2015 to September 2015

Temporary /Clerical and Administrative Positions

•Orange Regional Medical Center – Administrative Assistant

•Benjamin Enterprises – Office Assistant

•Liberty Environmental – Office Assistant

Prudential, Newark, NJ, USA September 2006 - April 2014

Executive Assistant, Actuarial Department

•Provided a high quality and efficient administrative service to the Actuarial Department Vice President and her team of 50 which consisted of 8 VP’s and staff of 42.

•Managed all 8 VP’s calendars utilizing Lotus Notes/Outlook also maintained 3 Directors calendar.

•Incoming mail and emails were maintained in Lotus Notes.

•Coordinated and maintained Executive, senior management and staff vacation, day-to-day absences, FMLA, maternity leave, etc. via PeopleSoft. Ensured part-time associates’ attendance figures were accurately tracked as these associates were tracked hourly and some had different schedules.

•Scheduled internal and external meetings using Lotus Notes/Outlook conference room booking system provided logistical support {conference room set up, video conferencing, teleconference set up, food service ordered and arranged within conference room} to visiting executives in coordination with other Executive Assistants.

•Domestic and some international travel, hotel, and car rental reservations were processed utilizing Concur for the Actuarial Department.

•Approved travel and reimbursement expense requests up to $ 50,000 for associates and vendors.

•Reconciled corporate card transactions via Excel, also Excel was used to track and confirm Continuing Education hours for Actuarial associates.

•Created and maintained computer and paper based filing and organization systems for records, reports, and documents.

•Scanned electronic documents for work orders and verification of processed vouchers.

•Utilized PowerPoint to create and amend presentations for quarterly staff meeting.

•Assisted and provided support to the Actuarial department with day-to-day workflow and projects

•Helped on-board new associates/transfers into the Actuarial department. Coordinated with the IT department for systems needed. Ordered nameplates and telephones.

Prudential, Newark, NJ, USA March 1998 -September 2006

Administration Associate Individual Life Department

•Acted as liaison for the entire Individual Life department for all things administrative

•Helped on-board new associates/transfers into the Actuarial department. Coordinated with the IT department for systems needed, ordered nameplates, telephones.

•Input telephone requests for MAC’s {Move, Add, Change}.

•Ordered and maintained supplies for the entire department which was located on several floors. Sufficiently stocked supply rooms with the necessary supplies and copy paper was readily available.

•Input and maintained transit reimbursement spreadsheet in Excel and contacting associates when reimbursements were ready for distribution.

•Input and maintained attendance for associates in the Individual Life department. Had to ensure that the part-time associates’ attendance figures {vacation, holidays, etc.} were accurate.

•Education: Blake Business School, New York, NY, USA September 1995 - June 1996

•Certificate in Business/Information Technology

Interests and/or Hobbies

•Avid sports watcher, reading, shopping, bike riding

Contact this candidate