Project Management Technical Support

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Marco Sarkis Rancho Santa Margarita, CA 92681 § +1-714-***-****

************@*******.*** § www.LinkedIn.com/in/marcosarkis Senior-Level IT & Project Management Professional

10+ years’ successfully leading innovative IT initiatives. Successful Senior Project Manager with 10+years’ experience in guiding sizable, cross-functional IT and project management teams through different process phases from idealization to launch to market of leading-edge business solutions. Extensive experience in consulting and launching IT programs that generate high-impacting business intelligent support applications. Expert in building solid customer relationships and building consensus across multiple organizational levels focused on the achievement of operational excellence and pre/post production technical support. Proficiency in Active directory migration, re-branding, and Cloud Computing (i.e. IaaS, SaaS and DaaS). Areas of Expertise

• IT Solutions & Optimization • Strategic Analysis & Planning

• Project/Program Management • Root-Cause Analysis & Resolution

• Leadership & Development • Electronics

• Business Development • Supply Chain Management

• Database Management • Risk Management

• Client/Vendor Management • Financial Accountability Professional Experience

Orange Telecom, CAIRO

Senior Project Manager, June 2014 - June 2017

Provided strategic leadership of the Orange Cloud Hosting, Orange Drive & Disaster recovery projects delivering value-adding infrastructure solutions focused on the implementation of new technologies and virtualization of the front and back end of business operations. Created positive client experiences. Aligned project workflow with the organization and client objectives. ̈ Built dynamic project teams through strategic recruiting and placement of candidates. ̈ Collaborated cross-functionally to manage existing accounts and drive new business opportunities. ̈ Instrumental in the growth of revenue streams through innovative introduction of technology-based solutions. ̈ Managed virtualization architecture ensuring optimization of full capabilities and up-to-date enhancements. ̈ Defined scope, set milestones, coordinated scheduling, and managed all projects to completion. Orange Telecom, CAIRO

Supervisor Technology Budgeting & Vendors Management, November 2009 - June 2014 Managed the Technology Operational Expenditure budget valued at $1.5B. Engaged, negotiated, and managed vendor relationships ensuring quality service/products at optimal cost saving for the organization. ̈ Created the supply chain management plan enhancing efficiency and accuracy in inventory management. ̈ Analyze financial data to identify trends and set forecasts as well as maintain the WIP, push & coordinate to meet annual goals.

̈ Liaise with shareholders to present budgetary needs, report Capital Expenditures, and defend ROI. ̈ Initiated cost-saving programs across technology teams resulting in savings of $100M. Marco Sarkis Page 2

Infinova Telecommunications, New Jersey

Technical Support Engineer, September 2006 - July 2008 Serve as a subject matter expertise in providing response to product questions, product feedback on functionality to reduce customer issues, and technical support to customers through strategic troubleshooting and problem resolution. Provided exceptional customer service.

̈ Installed, tested, and repaired fiber optics, hard disk, DVR, Camera, and super domes demonstrating diverse technology knowledge and practical application.

̈ Partner with engineering team to troubleshoot and provide resolution on complex ticket items. ̈ Deliver software patches and upgrade focused on resolution. Education

Bachelor of Science in Engineering, Electronics and Communication AAST

Professional Development

ITIL® Foundation Certificate in IT service Management ● Project Management Diploma (PMD) ● Global System for Mobile communication (GSM) & UMTS Planning ● CCNA ● Conflict Management ● Problem Solving & Decision Making ● Time Management

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