Customer Service Technical Support

Keith J. Uherhewar

Customer Service Representative with extensive customer and technical support experience. Phenomenal problem solving skills. Very calm under pressure.

Work Experience

TeleNetwork, Inc September 2015-April 2017

560 Barnes Drive San Marcos, TX 75666 (Work at home)

Technical Support/Business Customer Service

Various network related troubleshooting

Supported a multitude of OS (Windows and Mac)

Pitched to sale/upsale products

Set customers up for repair tickets

De-escalated supervisor calls

Answered questions about billing

Wrote orders to add/change/remove services

Corrected orders

Part of leadership team

Trained new employees

Assisted team members

Spherion (Maximus Special Project)

February 2015-April 2015 (Temp)

240 NW Peacock Drive Suite #104 Port St. Lucie, FL 34986

Data Entry

Verified income for multiple accounts

Input data into the system.

HCA Consult-A-Nurse/ Healthcare Referrals February 2013- August 2014

5220 Summerlin Common Blvd. Fort Myers, FL 33907

Customer Service Representative

Assisted with scheduling physician appointments

Scheduled callers for various at HCA Hospitals

Fax and e-mailed roster list to hospital for events

Provided excellent customer service

Ensured data integrity

Ran daily reports

Alorica (Costco Concierge Services)

Nov 2010-Feb 2013

Fort Myers, FL 33916

Front Line Tech Support Agent.

Provided top of the line technical support and customer service

Stellar attendance and a high rate of satisfied customers

Trained new employees

Took calls in everything Costco Concierge Services supports.

Education

Proviso East High School (Maywood, IL 60153)

Graduated June 2003

Qualifications

Computer and Television Specialist (Tech Support)

Type 55 words per minute

Knowledgeable of Microsoft Office

6 years of experience in customer relations.

5 1/2 years Technical Support

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