Administrative Assistant Manager

MINERVA LEON

**** ****** ***** ** ******** TX ***05 832-***-****

********@*****.***

OBJECTIVE

To obtain a position where I can apply my analytical, computer, organization, language, and multitasking skills to provide a high quality working environment. EXPERIENCE

Casalinea Houston, TX

Administrative Assistant August 2016- Present

• Greet clients and guest and decide wether they should be given right of entry to meet specific individuals.

• Answer and direct phone calls.

• Write and distribute email, correspondence, letters and forms.

• Update and maintain office supplies.

• Process and verify orders.

• Filing, data entry, copying, and faxing.

• Prepare reports, invoices, financial statements.

• Handle sensitive information in a confidential manner.

• Handle light bookkeeping.

Package Express Houston, TX

Lab Courier November 2015- February 2017

• Pick up and deliver lab specimens.

• Deliver items to the destination in a time-efficient manner and ensure its safety.

• Handle and process samples.

• Ensure that delivery receipts are signed by recipients and designations verified.

• Have good communication with dispatch at all time.

• Handle sensitive information in a confidential manner. RL Services Houston, TX

Lab Courier/Administrative Assistant March 2010- May 2014 2

• Manage costumer services, as well as resolve customer complaints and answer customers' questions regarding, but not limited to, organizational, policies, and procedures.

• Answer phone calls, direct to proper department, log and track phone calls.

• Assist manager and staff with any other tasks.

• Take and deliver messages.

• Process paper work accurately and effectively.

• Filing, data entry, copying, and faxing.

• Handle correspondence and email as well as typing out letters.

• Follow up with vendors and clients on shipment and delivery. Norma’s Daycare Houston, TX

Customer Services and Administrative Assistant June 2006- February 2010

• Educate clients on the program, policies, and procedures, and help them to understand any specific process, and documentation.

• Process paper work accurately and effectively.

• Answer phone calls, direct calls when necessary, as well as assisting clients on the phone.

• Ensure costumers needs are addressed and report to Senior Manager.

• Identify technical, operational, or organizational problems and work with Senior Manager and Director to recommend and guide toward best practices. EDUCATION

University of Houston Houston, TX Attended Fall 2004- Spring 20010 Double major in Communications and French

Charles Milby High School Houston, TX Graduated May 2004 SKILLS

Proficient in Microsoft Word, Excel, PowerPoint with PCs and Macs Language: English, Spanish, and French

Over 5 years of costumer service skills.

Great communication and multitasking skills.

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