Customer Service Marketing
Resume:
MELISSA BANGOLAN TALA
Purok * Zone *-A Fuentes, Ma. Cristina
Iligan City, Lanao del Norte
Mobile no. 092********
Email Address: *********.****@*****.***
OBJECTIVE
To establish and enhance professional productivity, skills, and knowledge as well as take part in the company's growth as a highly efficient, innovative and trustworthy employee.
PERSONAL DATA
Age: 26years old Nationality: Filipino
Date of Birth: August 28, 1990 Religion: Roman Catholic
Place of Birth: Margosatubig, Zamboanga Del Sur Height: 5’3”
Gender: Female Weight: 54 kls.
Civil Status: Single Language spoken: English, Tagalog
EDUCATION
Tertiary: Mindanao State University- MSAT. Secondary: Maria Cristina National High School
Two- Year Certificate of Technology Fuentes Ma. Cristina, Iligan,City,
Major in Hotel and Restaurant Technology Elementary: NAPOCOR Elementary School
Maigo, Lanao Del Norte, Philippines. Fuentes Ma. Cristina, Iligan City
2009
PROFESSIONAL QUALIFICATION
Responsible and honest.
Can work under pressure.
Easily establishes rapport with customer.
Daring and innovative carrying out tasks.
Computer literate.
Can speak and understand English.
WORK EXPERIENCE
1. Position: Waitress(CAPTAIN)
Duration: August 2016- December 2016
Company: Sea Sense Resort
Address: Ong Lang Beach, Phu Quoc Island, Vietnam
Job Description:
Responsible for excellent customer service. And dealing with any problems and complains
Completes the daily responsibilities that are set for each individual shift
Takes orders then serves any food and beverages requested by the customers.
2. Position: CASHIER (F and B STAFF)
Duration: November 26, 2015- July 2016
Company: GREENTREE FOOD SOLUTIONS, INC (10 Dove Street)
Address: Oakridge Business Park, 880 A.S. Fortuna St., Bakilid, Mandaue City, Cebu
Job Description:
involve in P.O.S and receive payment by cash, debit and credit card
Responsible for reservation booking.
Responsible in inventory and ensure that restaurant supplies are ordered on time.
Perform task as Barista.
Take guest order and served efficiency.
Responsible for providing courteous and efficient food and beverage services to the guests.
Assist restaurant supervisor and perform other job as assign.
3.Position: TELLER (CINEMA STAFF)
Duration: June 2012- November 25, 2016
Company: J CENTRE CINEMA (J CENTRE MALL)
Address: A.S. Fortuna St., Bakilid, Mandaue City, Cebu
Job Description:
Do the cashiering procedures.
Responsible for Ticket sales and operation.
Responsible for advertising materials and marketing task.
Dealing with any problems and complains.
Perform and maintain highest level of service that meets customer satisfaction.
Responsible for the quality of the movie while it’s going on, and checking of tickets of the customer.
Participate in marketing activity, office task as assigned.
4.Position: MARKETING REPRESENTATIVE ( Team Leader)
Duration: May 2011- March 2012
Company: Crown Regency Hotels and Resorts
Address: Fuente Osmeña, Cebu City
Job Description:
Main role is to approach potential client.
Responsible for exhibit activity.
Perform marketing activity.
5.Position: SERVICE CREW
Duration: November 2010- April 2011
Company: Manila Foodshoppe - Park Mall
Address: North Reclamation Area, Mandaue City Cebu
Ensure total customer satisfaction.
Serving and attending customer needs and wants.
Responsible for take order.
Serve customer orders.
Perform other jobs related duties as assigned.
CHARACTER REFERENCES
Marlon Arceo. Grace Toñada
Area Manager Field Supervisor (former)
10 DOVE STREET Crown Regency Hotels and Towser
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