Steven L Walter Page * of *

(relocated to South New Jersey shore) Email: ac1vi1@r.postjobfree.com PH: 570-***-****

OBJECTIVE:

A Project Manager, Product Application Engineer, Account Sales Rep, or Product Test Evaluation position where 10+ years of product evaluation, project management, face-to-face B2B customer sales experience, excellent presentation and people/communication skills, and hands-on mechanical expertise are a good basis to achieve business objectives. I am very reliable and accountable.

SUMMARY OF SKILLS AND QUALIFICATIONS:

1) Project Management skills to deliver optimized results

- PMP best practice Project Management skills

- Over 10 years experience leading engineering development projects

- Value optimization: Quality, Time Plan, Cost, Features/Performance

- Cross functional team leadership and management.

2) Manage engineering concept development projects

- Determination of market and stakeholder requirements, and set project targets.

- Develop project charter, plans, budgets and time schedules.

- Manage team project activities from concept to delivery, per budget and schedule

3)Face to Face and Business-to-Business Customer/Account Representative

- Reach the decision maker(s), inform, listen, offer solution, handle objections.

- Customer Sales and Satisfaction, point of sale and service after the sale.

4)Manage Customer/Supplier relationships

- Engineering “face of the company” to toughest customers as an Application Engineer

- Gather key customer requirements; translate into company terminology and specs

- Identify where new solutions and technologies are needed

- Develop honesty and trust with customers to assure repeat business and referrals

5) Experience in evaluation of product Performance, Quality and Reliability

- Weibull analysis and prediction of field reliability

- Early detection of product and process quality issues

- Quantifying complex dynamic performance

6) Enhance customer satisfaction.

- Monitor field performance, identify need for improvement.

- Directing root cause analysis of quality shortfalls, and solution determination

- Oversee countermeasure development, evaluation and implementation.

7) Refined communication skills, people skills and team leadership

- Trained in effective communications, effective presentations

- Excellent working relations with stakeholders and team members.

- Comfortable making presentations to high level customer audience

8) Excellent computer and reporting skills, management reporting, presentations.

- Standard MS-Office Professional products

- Statistical analysis methods and tools

- Corporate databases and business systems

9) Recent professional face to face product sales experience

10) 10-years of experience building, modifying, maintaining and racing motor cars

Steven L Walter Page 2 of 3

EMPLOYMENT HISTORY:

2017 (Current): Delaware River and Bay Authority, Cape May Ferry

Cape May, NJ PH 570-***-****

Ferry Maintenance Engineer

2015 to Jan-2017: Aubrey Alexander Toyota

1324 Old Trail, Selinsgrove, PA 17870 PH 570-***-****

Outside Sales Coordinator

2008 to Dec-2014: Volvo Powertrain North America / Mack Truck

13302 Pennsylvania Ave, Hagerstown, PA 21742 PH 301-***-****

Project Manager – Engineering

- Planned and managed projects to deliver product cost reductions without loss of quality

- Successful Coordination of efforts of cross-functional departments, global teamwork

2001 to 2008: Nissan Technical Center North America

39001 Sunrise Dr, Farmington Hills, MI 48331 PH 248-***-****

Sr. Project Engineer

- Developed new products for Performance/Quality/Cost/Features optimization 1986 to 2001: Pre-2008: Goodyear Tire & Rubber Co.

200 Innovation Way, Akron, OH PH: 330-***-****

Sr. Engineer, Project Engineer, Vehicle Performance and Racing (Indy)

-Developed highly creative innovations in vehicle performance testing and racing.

SAMPLE CAREER ACCOMPLISHMENTS:

I’ve benefitted from working on both the supplier and the customer sides of the automotive business. From the supplier side, I became the technical expert who developed new technologies, such as:

1.Pioneered creative product design innovations. Some of this work was patented and established baselines for work of other groups.

2.Developed innovative product quality assessment methodologies and programming specification to automate the analysis and summarization of the data.

3.Created and managed projects to provide major savings to my company with no degradation of product performance or customer satisfaction.

4.Highest level of B2B customer satisfaction in my field

I became a front-line “face of the company” to some of the toughest customers. I learned to put myself in the customer’s shoes, and then work within my company to accomplish what the customer needs, earning highest customer satisfaction ratings.

More recently I moved into Project Management. At Nissan I managing development of new components for new vehicle model-years. This included quality and reliability analysis, root cause analysis, and countermeasure development and implementation for any field issues with production components.

Steven L Walter Page 3 of 3

At Volvo-Powertrain Mack Trucks I managed projects to optimize designs of engine components and subsystems to reduce cost and improve quality of existing product lines. PMP certified October-2014.

Most recently, I trained and qualified to be self-employed in Health and Accident insurance, OEM car dealership sales, and online sales. I enjoy the direct customer interactions, being the face of the company to the customer business or individuals. I make friends instantly and develop mutual trust quickly with my clients.

I have 10+ years of direct hands-on designing, building, modifying, maintaining and racing motor cars as a job-related hobby, where I excelled in my classification of sports car racing.

EDUCATION:

1)Latest Sales and Customer Service Training courses for two #1 Rated companies in their fields.

Focus on educating and serving the customer; then sales occur naturally

Honesty, Integrity, fulfilling and exceeding customer needs build Trust and Referrals

2) Post-graduate career development training:

PMP certification #1744348

Project Management/Planning/Scheduling

Effective Presentations/Communications

Principles of Management * Performance Appraisal for Professionals

Quality SPC * APQP * FMEA * DVP&R * Problem Solving

Statistical Methods * Design of Experiments

3) Engineering and Business graduate studies, University of Akron, Akron, OH.

Continued education to increase specific expertise

4) Bachelor of Science in Mechanical Engineering, Bucknell University, Lewisburg, PA

5) Diploma, College Preparation, Lewisburg High School, PA

REFERENCES:

Bill Powell, Powertrain Project Management, Volvo Powertrain NA 301-***-****

Andrew Burch, Aftermarket Engineering, Volvo Powertrain NA 301-***-****

Jeff Granger, Chief Program Manager, Volvo Powertrain NA 301-***-****

Dale Dyer, Engineering Manager, Toyota R&D North America 734-***-****

(Personal Reference)

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