Support Network

Kris Mullenberg

**** **** **** ** ****: 919-***-****

Apex, NC 27502 Cell: 919-***-****

Email: ac1ve1@r.postjobfree.com

Experience

Network / Systems / Consulting Engineer

Mullenberg Inc. July 2016 - Current

Independent contractor working odd jobs here and there for individual companies or persons.

Performing structured cable work and troubleshooting.

Organizational VOIP deployment for local church.

Network discovery, troubleshooting and configuration.

Remedy issues with findings of network discovery.

Consult with organizations to suggest items for BCDR.

Network Engineer / Systems Administrator

FDH Velocitel, Raleigh, NC November 2015 – July 2016

Provide design and support services for Windows Active Directory / Office 365 network environment.

Administration of multiple offices and data centers US wide. (22 locations)

Determined domain security policies and made recommendations and implemented solutions to further enhance security of the network.

Coached and mentored existing help desk staff as well as other Systems Admins on the team.

Senior team member for infrastructure team as well as top escalation point for any issues within the corporate environment.

Administration of Exchange (2007 & 2010) on premises environment as well as Exchange Online services.

Administration of AD services both local and cloud based that included GPO, AD folder structure, OU structure, end user management, all domain security groups, DFSR, Child and Parent domain structures. AD environments included Test, Dev, DR and Prod.

Mimecast email / spam filtering administration.

Worked with outsourced vendor to help facilitate the Office 365 migration for the organization.

Facilitated the ongoing domain consolidation from 5 domains down to 1 through various acquisitions.

Built out and deployed new 2012R2 domain controllers to 20 sites to facilitate the implementation of the new domain.

Build out new and maintain existing vSphere and Hyper-V infrastructure.

Administration of 50+ physical servers along with 30+ virtual servers. Both cloud and local based.

Managed both internal and external DNS services as well as internal and external SSL Certificates for all hosted web pages.

Managed existing and created new means of backing up systems. (Unitrends and Veeam)

Used various network monitoring tools (PRTG and WhatsUpGold) for server and other infrastructure devices.

Made recommendations based off of research for new infrastructure hardware / software and worked through the procurement process to obtain necessary hardware / software.

Worked hand-in-hand with development team for new system rollouts and upgrades to key internal applications.

Worked with other departments and teams to determine IT needs and developed plans for implementation of new or upgrades of existing systems.

Rolled out new design and implementation of Cisco Meraki Wireless Access points for the organization for seamless use of internal infrastructure systems.

Evaluated the use case for the replacement of SonicWALL firewalls with Cisco Meraki MX series end point devices.

Evaluated the replacement of small unmanaged switches with Cisco Meraki switches for smaller and medium sized offices for simple single pane management and visibility.

Managed / maintained existing Cisco individual and stacked layer 2 and 3 switched environment for the whole organization.

Sr. Systems Administrator

Dude Solutions, Cary, NC July 2014 – November 2015

Managed and administered the network infrastructure for Corporate infrastructure, Production, DR and Development environments (VMware, Windows Hyper-V, Dell SonicWALL, Brocade, Cisco, Dell Server blades and rack servers, Big IP F5, NetApp, Fusion IO, Windows Server 2003 to 2012R2, SQL 2008, SQL 2014).

Managed and monitored the Corporate, Production, Disaster Recovery, and Development, Test and Sand box networks and server environments.

Ensured that the various environments have an uptime no less than 99.5% to 99.9% in a 24x7x365 environment by building in redundancies.

Worked hand in hand regarding configuration of our hosted firewalls.

Managed the in-house use of enterprise level Big IP F5 load balancers for Production, DR and Development environments.

Operated with others on the team to perform quarterly DR Drills.

Managed, deploy and troubleshoot Microsoft Azure cloud resources, Amazon AWS cloud resources.

Project lead on the POC testing for Dell SonicWALL firewall replacement of hosted firewalls (NSA 3600 and SM 9400 series).

Project lead on POC testing for Fusion IO SanDisk Memory cards & Server replacements for SQL 2014 migration. This lead to the full deployment and replacement of all SQL servers for the organization with Fusion IO cards in clustered pairs. Including Hardware specs and procurement process.

Project lead on deploying and configuration of SolarWinds NPM, NCM, IPAM tools for monitoring all environments for quarterly reporting and active monitoring and alerting.

Perform day to day maintain the organization functions that include but are not limited to Windows Servers across multiple platforms.

Performed any necessary upgrades to LAN routed and switched network environment. Brocade and Cisco Switches.

Project lead on implementation of Dell Secure Works for external / remote monitoring.

Coached and mentor other team members on technologies used.

Solutions Engineer

Greenshoot Group, Raleigh, NC November 2013 – July 2014

Pre-Sales design & architecture services.

Managed internal infrastructure of VMware, NetApp and networking for multi-tenant (clients) use on core business IaaS and SaaS cloud offerings.

Lead projects for application deployment & migrations: Microsoft AD, Microsoft Exchange, Office 365, and VMware.

Administration of AD services both local and cloud based that included GPO, AD folder structure, OU structure, end user management, all domain security groups, DFSR, Child and Parent domain structures.

Deployment and management of Exchange / Lync / Office 365 environments.

Performed Network designs for clients that includes structured cable (fiber and copper) WLAN placement, Core Switches, Routers and other networked hardware.

Custom network deployments for WAN, campus / distributed networking, multi-vendor hardware integrations.

Provided a business value driven approach to the client’s data center architecture, ensuring the solutions were aligned with the business objectives.

Escalation point for client support for data center infrastructure issues.

Performed day to day trouble shooting for client’s issues.

Helped clients plan site moves for all or some of their IT needs.

Storage / Data Center migrations.

Network Administrator

Cenduit LLC, Durham, NC September 2011 – November 2013

Managed and administer the MPLS WAN globally.

Worked hand in hand and managed the relationship regarding configuration and management of hosted firewalls.

Managed and administrate all aspects of the local area network to include individual US & global sites.

Designed and implement Dedicated Internet circuits using Sonicwall NSA 3500 devices for Internet breakout and redundant IPSec / VPN tunnels back to the Data Center globally.

Managed all network switches that include a mixture of HP and Cisco layer 2 and 3 switches.

Designed and administered the back end architecture of new 2.x SaaS offering that includes network designs, VMware implementation for ESXi 5.x and VMware View for PCoIP.

Team member to design and implement the use of Cisco UCS FlexPod solution for the 2.x platform.

Performed day to day functions that include but are not limited to Windows Servers across multiple platforms, Linux based systems both firewall based and Web Server based NetApp infrastructure and Cisco UCS environment (Flexpod solution).

Administration of AD services both local and global based that included GPO, AD folder structure, OU structure, end user management, all domain security groups, DFSR, Child and Parent domain structures for multiple AD environments that included the following Test, Dev, UAT, Prod, DR.

Deployed Network Monitoring software to proactively alert to issues with server systems and processes. (PRTG)

Developed batch files to automate processes of the daily checks done by the team. This reduced the amount of time it took to complete the daily checks worksheet.

Documented multiple environment installs with different revisions as requested by the QA department.

Pre-documented, planed the upgrade of VM Ware version 4 to version 5 for both Primary and DR Data Centers and was the team lead for performing the DR site upgrade from VM Ware version 4 to version 5 without issues.

Team lead member that designed and implemented a completely virtualized development environment in India for use to test and validate version 2.x of our SaaS platform. This environment was also isolated from the live environment using freeware firewall software.

Maintained an excellent record for customer focus and service.

Performed ongoing personal training as well as mentoring other team members in areas of IT needed to perform job.

Windows / ESX Systems Admin

Credit Suisse, Morrisville, NC September 2009 – September 2011

Production support and maintenance of all Windows and ESX servers globally. APAC, EA, AM

Provide immediate response to all known alerts to the 12K Windows and ESX (VM Ware) servers that are globally positioned in the Credit Suisse domain.

Use ticket tracking software for resolving of tickets or escalation of them (Remedy).

Provide day to day front-line technical and developer support for critical business and trading systems.

Provide diagnostic support and act as interface to vendors for all failing components within the system.

Involvement with escalations and incident management including post incident reporting.

Problem troubleshooting, root cause analysis and driving both short and long-term solutions.

Work with different team members of SQL, UNIX, and Solaris to determine RCA of issues.

Provide level of support to other team members when troubleshooting issues on their systems (SQL, Unix, Solaris).

Work as part of a team that provides follow the Sun model support the global workings of Credit Suisse.

Work with team members and or Incident Management to resolve business critical issues that impact business unit’s ability to function and resolve those issues in a timely manner.

Work with tools local and remote for troubleshooting Netbackup, EMC Powerpath, HP, IBM, and Dell blade systems.

Work with multiple clustering technologies. Windows clustering and VM Ware clustering.

Continuously reinforced the change management policy to both internal and external customers and stay within those guidelines adhering to compliance and regulatory guidelines.

Use analytical skills to resolve complex problems and identify potential solutions by exploring and analyzing diverse alternatives, including, where applicable, risks and potential business impact.

Use ITIL methodology for Incident, change, problem and configuration management for both productions services and regional services duties.

VP- IT Network & Server Systems

Square 1 Bank, Durham, NC February 2007 – September 2009

Designed, Implemented and managed VM Ware environment including 8 ESX servers in two data centers for testing, staging, development and production.

Using existing VM environment designed, and implemented a VDI environment for both employee training and BCDR needs.

Implemented and managed the newly deployed Server 2008 environment for all the remote offices and main office.

Administration and design of AD services both local and global based that included GPO, AD folder structure, OU structure, end user management, all domain security groups, DFSR for BCDR of bank file servers.

Administered Exchange 2007 in a clustered environment with remote monitoring as a service.

Manage server environment that consists of both physical and virtual servers in excess of 120 servers.

Deployed Network Monitoring software to proactively alert to issues with server systems and processes. (PRTG)

Created the entire help desk infrastructure, rules, and roles and mentored the staff of 3 and two summer interns along with one Systems Admin.

Manage multiple outside vendor relationships for remote site assistance, setup, troubleshooting and custom jobs.

Directed A/V vendor through design, installation, and ongoing support of million dollar deployment of new A/V equipment.

Oversaw and assisted in the deployment of a new Citrix environment from one dedicated server model to a farm of Citrix servers to ensure reliability, uptime and efficiency for end user support and remote work capability.

Advise, manage, and purchase of network, server and desktop / laptop systems for the entire bank.

Redesigned the WLAN topology using Cisco ACS, WPA2, and Active Directory integration.

Redesigned, maintained and trouble shoot network backbone using Cisco 3800 series routers, including an internally managed BGP cloud with redundant T-1 or Ethernet handoff links back to a dedicated Hosted facility for our Primary Data Center where production applications sit.

Monitored and maintained Banks key firewall systems for bank reliable bank security while maintaining direct connections through IP/VPN tunnels for key bank application vendors.

Deployed network and phone services to three new offices for the bank bringing total to 11 sites.

Managed the VOIP system for the bank using Shoretel VOIP Telecom equipment.

Administered multiple SQL 2005 servers both in cluster and non-cluster states.

Orchestrated the deployment of both Microsoft Distributed File Services and Data Protection Manager for BCDR, recoverability and availability of network files.

Deployed new backup strategy that decreased hardware and software costs using Symantec NetBackup 7.1.

Key player on the network and server systems in the conversion from old core system banking applications to new core banking systems over a 6 month project.

Help Desk / Network Technician

Square 1 Bank, Durham, NC June 2006 – February 2007

Managed user accounts through 2003 Exchange and AD environment, end user support calls for both local office and remote offices spread from coast to coast 8 in total.

Managed BES server, File servers, Print servers, internal DHCP & DNS servers. Managed the backups with VERITAS Backup Exec with nightly tape backups.

Responsible for desktop / laptop builds for user’s with standard and customer software applications.

Tier one support for network related issues from troubleshooting connectivity on the LAN and WAN as well as the WLAN.

Supported end users using all Windows XP environments.

Trained end users on how to use internal conferencing audio conference bridge and internal Audio Video systems.

Manage, setup and trouble shoot VOIP issues for users using Shoretel VOIP system.

Network / Systems Technician

Sandspur Data Systems, Sanford, NC March 2006 – June 2006

Advise, repair, trouble shoot and sell services of the company to end users (personal and business based).

Maintain business networks (wired & wireless) including but not limited to routers, switches, firewalls, servers (Windows 2000 & 2003), PC’s (Windows 2000, XP-Home & Pro) and printers (network and local).

Maintain, setup, & trouble shoot both closed and open circuit IP Camera security systems with remote monitoring.

Trouble shoot, advise and instruct end users on software applications and upcoming new technology.

Network / Systems Administrator

Lee County Government, Sanford, NC June 2005 – March 2006

Manage user accounts both in AD and Exchange 2003 environment,

End user support for help desk calls,

Network support for mixed environment including fiber, cat5e & types of DSL provisioned lines,

Administer network appliances including Cisco switches / Netgear gig layer 3 and other devices,

administer SonicWall VPN and Firewall system,

Administer several 2000 & 2003 servers for the domain,

Created and maintain the domain Anti-Virus and Windows Sever Update Server (WSUS) servers,

Recommend and quoted the purchase of system wide devices for end users and network usage.

Technical Support Specialist II

First Health of the Carolinas, Pinehurst, NC August 2003 - June 2005

Create, update and install network operating systems for end users using Ghosting methods.

Hardware, software support for LAN/WAN wide computers. Work with and coordinate Network Technicians on maintaining campus wide connectivity.

Coordinate department moves of small and large scale.

Track and document all Expert Advisor tickets for customer support calls.

Work with other Support Technicians to facilitate the increased productivity of the end user.

Certifications & Certificates

Electrical Engineering Technology Certificate.

Certified to teach Cisco CCNA Sec 1- 4. (CCAI)

Certificate of completion from Central Carolina for Cisco CCNA program.

Central Carolina certificates for Networking Infrastructure, Network Operating Systems, and Microsoft Windows Operating Systems (3.50 GPA).

Diploma in Information Systems Technologies, Networking Administration & Support (3.75 GPA).

A+ Certified Technician Software and Hardware.

ITIL Foundation V3

Military

Sergeant, 82nd Airborne Div. United States ARMY/RA, FT. Bragg, NC

Jun. 1995 - Jan. 2000

Held a Secret Security Clearance. Received numerous awards and decorations.

Education

Central Carolina Community College, Sanford, NC Jan. 1999 - May 2002

AAS in IST / Network Administration and Support.

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