Customer Service Medical
Resume:
Alexus Wilkerson
Richton Park, IL *****
***************@*****.***
Experienced customer service professional with strong communication skills, motivated, and a fast-learner. Proven multi-tasking skills. Self-efficient with the drive to excel over company standards.
SKILLS PROFILE
Filing for alpha and numerical records
Knowledge of ICD 10 codes
Typing Ability 40WPM
Current experience meeting and exceeding sales goals and quotas
Business organizational skills
Ability to multi-task and handle multiple time-sensitive deadlines
Extensive customer service experience
Knowledge of Microsoft Office Software including Word, Excel, PowerPoint
CUSTOMER SERVICE EXPERIENCE/ OTHER WORK EXPERIENCE
Long Johns, Matteson, IL
January 2013 – March 2014
•Provided excellent customer service and endorsed promotions from the company to each customer
•Held proper etiquette with the currency and product exchange
Carson’s, Matteson, IL
October 2013 – March 2014
•Greeted customers into store and supported with purchasing products
•Examine specific store departments to ensure accurate product placement and organized environment
•Generated sales by communicating with customers on benefits of opening store credit
•Received departmental recognition for achieving targeted goals
•Handled and processed coupons and collected payment accurately, including cash, credit, and check transactions
Army Reserves, American Solider Pvt. I, South Carolina
March 2014 – May 2014
•Served in the U.S Army Reserves
Xerox, Bolingbrook, IL
September 2014 – March 2015
•Responded to customer inquiries within inbound call center related to phone service account information
•Held to specific standards of daily goals including answering minimal 55 calls per day and survey satisfaction rates
•Promoted to Floor Support position to assist new employees with escalated customer calls
General Associate, Amazon, Joliet, IL
October 2015 – Jan. 2016
•Multitasking with speed and accuracy of moving packages to the right areas for shipping
•Working in a group effort to make production go smoothly through each shift
Lead Clerk, WCD, Minooka, IL
January2015 – November 2015
•Responsible for heavy data entry for orders to ensure accurate printing in a timely manner and making several reports
•Responsible for responding to the company’s emails and phone calls
CSR Associate, Cigna Health Springs, Bourbonnais, IL February 2016- June 2016
Go over medical records with doctors, pharmacies, and members
Fax over PA forms or complete them over the phone
Call center environment
Medical Billing and Bad Debt Collections, RevMd, Westmont, IL February 2017-Current
Input medical insurance/ bill insurance(s) and/or patient
Take payments on outstanding balances
View/go over medical EOBs with patients
Handle out/inbound calls o collecting accounts in collections for separate hospital
INTERNSHIP ACTIVITIES
Administrative Support, Provena Healthcare Mokena, IL
September 2013 – March 2014
•Provided support within medical records department to collect patient paperwork and file within appropriate medical record
•Utilized alpha numeric filing system to maintain organization of records
•Used office equipment to scan and fax paperwork accurately
EDUCATION
Information Technology Management- Network Security, Rasmussen College, Mokena, IL, Expected December, 2018
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