Customer Service Professional Experience

Rick Stump

*** *. ********** ******

Pewamo, MI *8873

989-***-**** Cell Phone

**********@*****.***

SUMMARY OF QUALIFICATIONS

Experience in Microsoft Outlook, Windows, SAP, Bridge, Seibel, CICS, Cold, Excel, and File Net.

Professional experience includes in the following areas: analytical thinking, computer skills, decision-making, oral/written communications, problem solving, being a team leader/player, and time management.

Enjoy implementing new programs on computers that utilize efficiency in the workforce, creating new ideas or suggestions to help benefit the organization, and establishing a teamwork environment with the associates.

PROFESSIONAL EXPERIENCE

MICHIGAN DEPARTMENT OF TREASURY Dimondale, MI 48821 01/2016 - 03/2017

Calculations Assistant – Tax Compliance

• Processing and correcting tax returns to the suspicious tax filers.

Implementing Tax & Discovery Enforcement for the city of Detroit and Michigan Individual Income Taxes.

Typing follow up letters to tax filers for the tax due payments.

MICHIGAN DEPARTMENT OF STATE Lansing, MI 48918 04/2011 – 01/2016

General Office Assistant - Vehicle Record Activity Unit

Correcting plate errors; updating handicap placards; and sending out letters for accurate verification.

Searching past records of driver licenses, titles, and registration status; and to set up those documents for microfilm to be screened for image-rite.

Answering incoming telephone calls from customers with questions ranging from driver licenses, titles, registrations, and other vehicle issues to give them the correct answers.

AUTO-OWNERS INSURANCE COMPANY Lansing, MI 48917 09/1996 – 04/2011

Underwriting Support Staff - Telephone Audit Services

Calling the insureds to gather their workers compensation, tailored protections, and garage policies payroll figures to calculate the audit figures based on Auto-Owners rates to determine the upcoming renewal term estimates.

Typing 30-50 the insureds request and processing their coverage on their commercial audit applications.

Corresponding with the agencies for verification on the insureds business phone numbers or other miscellaneous items to have the correct information on their applications.

RECOGNITION/AWARDS

Customer Satisfaction Service Recognition from Ruth Johnson – President of Secretary of State in 2012.

Super Outstanding Service (SOS): of Customer Service Recognition from Auto-Owners in 2006.

EDUCATION

Spring Arbor University - Spring Arbor, MI 49283 Graduate – Bachelor of Arts

Civil Service Training – State of Michigan Additional Employee Development Classes.

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