Manager Information Technology
Resume:
LinkedIn Profile: \http://www.linkedin.com/in/harryjamesferguson
Email: ac1v5z@r.postjobfree.com
*** ******** ***** ** 864-***-**** (Mobile)
Moore, SC 29369 843-***-**** (Home)
US Citizen. US Army Veteran with: 5-Point Preference
PROFILE
Focused and results-driven IT Pofessional with extensive experience that includes Strategic IT planning, Disaster recovery, Business continuity and IT Operations. Experienced with High Availability, Infrastructure troubleshooting and technical planning. Experienced with HIPPA, PCI, and SOX compliance with a record of successful audits with each.
Risk/Vulnerability Assessments
Network/System Design
Contingency Planning
Change Configuration Management
Technical Documentation
Disaster Recovery Plans
Written / Oral Communication Skills
Requirements Definition
Vendor / RFP management
Security Event Assessment / Remediation
AWS Cloud Implementation
Customer Service
Skilled in managing locally developed and COTS applications, operating systems, protocols, effective methods and standards for troubleshooting and managing system up-time.
Skilled in researching and interpreting information security policy to ensure security posture of organizations information systems.
Knowledgeable of best practices, governing regulations and laws regarding cybersecurity monitoring and IT systems compliance.
Experienced project manager involving IT infrastructures, enhanced server rooms and data centers, disaster recovery, cloud computing and business continuity.
Experienced in performing internal reviews on IT systems to ensure compliance with IT security policies and procedures.
Skilled in the development and management of Capex and Expense budgets ranging from $500,000 to over $12,000,000.
Skilled at designing and implementing scalable and reliable enterprise IT systems
Skilled at creating solutions using VB and java scripting
PROFESSIONAL EXPERIENCE
Technical Services Manager,
Augusta Sportswear Inc.(AGS)
425 Park West Drive
Grovetown, GA 30813
02/2016 to 11/01/2016
Supervisor: Wade Vann, CIO
Augusta Sportswear has been a leader in the team apparel industry for over 30 years offering full access to a vast product line of team uniforms, athletic wear, outer wear, warm ups and accessories.
Notable Contributions as the Manager, Information Technology Technical Services include:
Lead a staff of 8 senior information technology professionals, including an Enterprise Architect, Tier 1 and Tier 2 IT Technicians, a Remote site IT Manager and Help Desk in Ohio and an IT Leader of three sites on the Yucatan Peninsula in Mexico, maintaining several physical and over one hundred fifty virtual servers running combinations of Windows Server 2012 and 2008 in a VMware environment using Dell servers and EMC and Dell storage (Compellent and Equalogics).
Responsible for the installation, operation, repair and on-going maintenance of 150+ servers and 1000+ workstations in the enterprise.
Responsible for information and data security including PCI compliance and the protection of the enterprise from network intrusion, infection by computer viruses, malware, ransomware or spyware
Lead the implementation of a business disaster recovery project for warm-hot implementations to improve the availability of critical business systems.
Lead the process for replacement of key data and voice circuits throughout the enterprise. Managed requirements and vendors during the process.
Director, Information Systems
Jackson and Perkins Parkseed Acquisitions (JPPA)
1 Parkton Way
Greenwood, SC 29647
03/2013 to 01/2016
Supervisor: Charles DeLauder, CTO
Jackson & Perkins is a full-service nursery offering all kinds of flowers, trees, shrubs, ground coverings, bulbs, decorative garden gifts, tools, garden accessories, plant care products and the world’s best roses. Over 2 million roses and other plants are shipped to customers every year.
Notable Contributions as the Director of Information Systems include:
Lead a staff of 8 senior information technology professionals, including an ERP manager, maintained over fifty physical and virtual servers running combinations of Windows Server 2012 and 2008 in a VMware environment using Dell servers and storage.
Completed the transition of all critical business systems from an offsite facility to the JPPA internal data center. Created a new domain for all newly installed equipment and created a trust relationship to allow seamless communication with the legacy domain.
Lead the implementation of a business continuity program which incorporates the use of AWS cloud technology for the protection and recovery of critical business functions.
Facilitated the removal of aging business critical printers and brought in newer more cost effective printing solutions saving the company over $100,000.00 over 3 years.
Oversaw project to migrate from on premise MS Exchange to Office365 (Exchange in the cloud).
Conducted the configuration of core switches to facilitate the creation of new VLANs for voice and data services.
Manager, Enterprise Distributed Systems and Desktop
User and Application Support
Airline Tariff Publishing Company (ATPCO),
Aviation BLVD
Dulles, VA
04/2011 to 03/2013
Supervisor: Patrick Reardon, Dir of IT
ATPCO’s fare products and data solutions today reach customers in more than 200 countries.
Headquartered in the Washington, DC Metro area, we also maintain offices in London, Miami, and
Singapore.
Notable Contributions as the Manager of Enterprise distributed Systems and Desktop User Support include:
Lead a staff of 12 senior information technology professionals and an Assistant Manager maintaining a one hundred-plus physical and over six hundred virtual server environment running combinations of Windows 2008 and Enterprise Red Hat Linux in a VMware environment using NetApp, IBM and Dell storage.
Completed 4 successful disaster recovery exercises.
Executed a successful server virtualization (VMware) project and a migration to SharePoint 2010.
Managed a successful Exchange 2007 to 2010 migration and migration to 2008 domain controllers.
Implemented and managed Splunk for log review and aggregation
Manager, IT Operations, Infrastructure Architecture and back office
application Support
CareFirst Blue Cross Blue Shield,
1506 Maryland Ave
Washington, DC
04/2007 to 04/2011
Supervisor: Robert Quarterman, VP of IT
CareFirst, Inc. is the not-for-profit, non-stock, parent company of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc.
Notable Contributions as the Manager of IT Operations and Infrastructure include:
Lead a staff of 22 senior information technology professionals maintaining a one hundred-plus server environment running combinations of Windows 2008, 2003 and Linux in a Citrix and VMware environment.
Responsible for Desktop Support to over 500 users in a Windows 7 and Windows XP mixed environment while maintaining Active Directory and performing life cycle management for the desktop PC/laptop/workgroup printer environment. .
Lead the Business Solutions team in its responsibilities for Document Imaging, SharePoint, Wiki, the company intranet and associated knowledge base.
Completed 8 successful disaster recovery exercises.
Planned and oversaw the construction of an organization Operations / Command Center,
Managed a successful server virtualization (VMware) project and a migration to MS SharePoint.
Managed a successful Exchange Server 2003 to 2010 migration and migration to Server 2008 servers.
Conducted Technology review and JAD sessions with users and management to ensure business and techno;ogy alignment
Senior Manager, IT Operations and Infrastructure
Strayer University
1100 Wilson BLVD
Arlington, VA.
03/2006 to 04/2007
Supervisor: Kevin O'Reagan
Strayer has become a leader in post-secondary education. As a publicly traded for-profit company Strayer has delivered industry-leading growth, profit margins and returns to stakeholders.
Notable Contributions as the Senior Manager of IT Operations and Infrastructure include:
Successfully implemented and managed the University Network Operations and Security Center (NOSC) staff.
Successfully implemented and managed the university help Desk also recruiting and hiring help desk staff.
Managed projects to implement remote access mobility solutions, Active directory implementation and Exchange 2003 mail implementation for the university.
Consistently maintained 99.9% or higher operational up time for networks and critical business systems.
Successfully Lead the Sarbanes Oxley compliance effort resulting in the best ever audit performance for the IT department.
EDUCATION AND TRAINING
Graduate, BS - information Technology, University of Phoenix
Graduate, AS - Applied Science. Georgia Military College
Project Management Startup and Operation. EDS Leadership Development
Project Management Completion and Orderly Shut Down. EDS Leadership Development
Internetworking Bridges and Routers. EDS Technical Development
Novell System Administration (NetWare version 3.x)Novell Advanced System Administration (NetWare
version 3.x). Tri-x Computer Education Services
Novell System Administration (NetWare version4.x). Tri-x Computer Education Services
Novell Advanced System Administration (NetWare version 4.x). Tri-x Computer Education
Services
Novell Service and Support (System Installation, Configuration, Troubleshooting and Network Topologies). Tri-x Computer Education Services
PROFESSIONAL ORGANIZATIONS
IT Manager Networking Group
CIO Forum
US Army Signal Regiment
1st Cavalry Division Association
Honorable Order of St. Barbara
MILITARY AWARDS
Bronze Service Medal
Meritorious Service Medal
Army Commendation Medal (5th Award)
Kuwait Liberation Medal (Saudi Arabia)
Kuwait Liberation Medal (Kuwait)
Southeast Asia Service Medal
Valorous Unit Award
PROFESSIONAL REFERENCES
Kevin O’Reagan, -Former CIO
301-***-**** ac1v5z@r.postjobfree.com
Bill Eason, -Former team member
864-***-**** ac1v5z@r.postjobfree.com
Ronald Lemonde, -Former Director
864-***-**** ac1v5z@r.postjobfree.com
James Everidge -Former Colleague
254-***-**** ac1v5z@r.postjobfree.com
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