Customer Service Data Entry

Tiffany Barksdale

Po Box *** Vinton, VA ***** ***********@*****.*** mailto:**************@*****.*** 540-***-****

Career Objective

I am pursuing a position where I can use my 10+ years of customer service experience, 8 years of call center experience, excellent interpersonal skills, and technical expertise to provide the greatest level of service possible. I am looking for a secure position with a well-established organization that will lead to mutual long term success in the industry.

Customer Satisfaction / Technical Expertise / Interpersonal Skills

Customer Service

Call Center

Sales Support

Retail

Collections

Training

75+ WPM Typing

Adobe Reader (Acrobat)

Windows XP/Vista/7

11,000+ key strokes per minute data entry (10 key/alpha)

Advanced Skill with Microsoft Office Suite (Word, Excel, Access, Powerpoint)

Professional Experience

CCS Medical 2009 – Present Support Representative

Use exceptional analytical skills to help educate customers on CCS Medical products and services, ensuring that all of their needs are met.

Provide a superb level of customer service support, regularly receive top quality scores by call monitors.

Consistently exceed monthly collections and customer satisfaction goals.

Train new hires on processes and guidelines.

Successful collection of owed payments to the company.

Administrative duties, including extensive data entry, detailed management of customer credit and account information

Follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

Hollister 2004 – 2008

Sales Associate

Prepared store daily with prompt floor organization and upkeep.

Recorded daily sales figures.

Daily cash management and cashiering.

Consistent management of store inventory.

Ensured customers maintained good will towards Hollister by offering exceptional response time and prompt follow-up of any customer concerns or commitments.

Accolades / Education

Accolades

Skills USA 1st Place

Skills USA Member

Collected $250,000+ in copayments and back payments over 2 year span

Education

William Byrd High School

Diploma

Arnold R. Burton Technology Center

Certified Florist

References Available Upon Request

References:

LaTanya Casey (Quality Assurance Mangager)

540-***-****

Internal ext54916

Maria Steptoe Patient Support Supervisor

540-***-****

Joseph Thornbury QA (Quality Assurance Supervisor)

540-***-****

Jerry Saunders Jr Patient Support Representative

540- 765-9698

Contact this candidate