Customer Service Manager

Lashaunda D Denton

** **** *****, *******,** **305

***************@*****.***

********@*****.*********.***

(731))571-8570 or 731-***-****

Objective Statement Looking for a position where I can help facilitate daily missions, execute various tasks,

and act as a link between assigned manager and peers, partners, employees and subordinates. Proactive and

devoted employee adept at collaborating closely with the manager/executive and assuming responsibilities of

managing daily activities, directing operations and supervising staff in order to assist in actualizing firm s

aspirations, short term initiatives and long term goals and objectives.

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PROFESSIONAL EXPERIENCE

Ingram Content Group, Jackson, TN

Receiving Associate/ May 2015-Present

Answer and respond to customer inquiries, requirements and needs.

Provide excellent service to customers.

Receive and unload merchandise from trucks.

Verify documents and reports in accordance to the unloaded merchandise.

Update sales reports on a periodic basis.

Execute housekeeping duties.

Perform and execute functions relating to merchandise preparation, staging and outbound shipments.

Maintain stockroom in a systematic and orderly manner.

Maintain and manage stockroom records, reports and inventories.

Initiate and implement safety procedures and standards. Coordinating with purchase officers and

suppliers for the receiving of supplies.

Validating the documents and reports in accord with the unloaded merchandise.

Making note of any damaged goods or any other discrepancies and reporting the same to the supervising

authorities.

Managing all the stock records and inventory lists.

Systematically handling and storing all the received goods.

Initiating and executing all safety procedures and standards with regard to the storage and receipt of

merchandise.

Maintaining a counting cycle and keeping a record of all labels and tags of the received goods.

Walgreens, Jackson, TN

Cashier/Floor Associate / Jan 2015 . April 2015

Perform cash functions

Stock items on sales floor

Chuck E Cheese, Jackson, TN

Kitchen/Cook / Jan 2014 Feb 2015

Assisted customers

Prep Food, made dough, sheeted dough

Assist in stocking and cleaning

Took orders

H&R Block, Jackson, TN

Customer Service Specialist / Dec 2011 Mar 2013

Take incoming customers calls and provide needed information

Call customers to provide service information

Verify orders and prices over the phone and enter orders in the system

Perform cash functions as directed

Manage customers conflicts and resolve issues

EDUCATION

High School Diploma--Rockford East High School, Rockford, Illinois-1991

Associates in General Studies Kellogg Community College, Battle Creek, MI 2007

Certifited Nursing Assistant- Swedish American Home Health care, Rockford, ILL-1996

RELATED STRENGTHS

Exceptional interpersonal and communication skills, ability to lead a team

Ability to multitask effectively, strong decision-making skills

Extraordinary telephone etiquette and type 55wpm, Microsoft Suites Certification.

. Ability to efficiently coordinate with internal and external factors of the company.

. Knowledge of the safety and legal procedures for handling and receiving goods.

. Ability to effectively manage time and resolve crises.

Contact this candidate