Manager Management
Resume:
HAL MCKOON
TAMPA/ ST. PETERSBURG, FLORIDA
https://www.linkedin.com/in/hal-mckoon-12b779 h ******@*****.*** SENIOR LEVEL OPERATIONS MANAGEMENT PROFESSIONAL
DELIVER OPERATIONAL SUCCESS AND PROFITABILITY THROUGH DEVELOPMENT OF STRONG TEAMS Operations Leadership Staffing & Team Building Fiscal Management Skilled operations executive that possesses a track record starting new operations from construction to award winning business units. Accomplished at turning around poor performing operations that require a seasoned change agen,t willing to make the hard decisions required to be successful. Production minded manager that understands cost conservation couple with revenue generation methodologies.Execution of a strategic plan while building highly productive teams.
.C ore competencies:
● Operations and Personnel Management
● Customer and Vendor Relations
● Staffing and Training Programs
● Budgeting and Forecasting
● Strategic Planning and Decisions
● Process Redesign and Change Management
PROFESSIONAL EXPERIENCE
5 STAR REFRIGERATION & AIR CONDITIONING, Brooksville, FL General Manager 2014-2016
Responsibility for all aspects of 22 million dollar refrigeration service company that specializes in supermarket and convenience store construction projects, service contract programs, equipment sales, energy management and 3M water filtration systems. During my tenure with 5 Star, improvements were realized with service dispatch efficiency 50% and increased billing efficiency 95%. Reduced company credit card expenses. Standardized vehicle reporting metrics and leasing vs. purchase. Five direct reports with 130 associates.
Key Achievements:
Eliminated redundancy in processes and selected a cloud based dispatch program, using electronic dispatch to iPads, with real time status updates, GPS monitoring, along with robust reporting metrics.
Inventory control, substantial improvements with implementation of a new cloud based inventory management system, that allows real time inventory updates for each service vehicle and remote inventory location throughout the state of Florida that sync’s with warehouse perpetual inventory.
Improved the backbone infrastructure of IT equipment with larger capacity hard drives, backup capabilities, along with moving programs and applications to the cloud.
Hired purchasing manager to bring standardization and reporting metrics to an antiquated & chaotic system, by increasing & upgrading staff.
Improved revenue stream by accountability for each billing associate with daily metrics.
Improved AR issues that were aged years, by discussions with customers and negotiation to collect bulk of funds owed to company
Hired collections agency and attorney to pursue collections of customers that would not discuss aged Accounts Receivables. Collected in excess of $75,000.
Set expense control measures in place to account for all credit card expenses on a weekly basis.Reduced expenses to company credit cards, and greatly improved credit card reconcilation each month. This reduced the amount of time spent monthly of this labor intensive task.
Implemented personal tool purchase program that set limitations and set standards for program use by technical staff. Set up reimbursement process for program through payroll deduction.
Implemented vehicle lease purchase programwith Enterprise fleet management for new vehicles and maintenance management for 85 plus company vehicles. Hired fleet specialist. Enhanced expense control for vehicle maintenance and generated comparative analysis reporting for all comapny vehicles.
Standardized Sales Department SOP’s for sales data into Auto Quotes and company share drive. NESTLE PROFESSIONAL VITALITY, Tampa, FL
National Manufacturing Plant & Facility Manager (2 010- 2013) Hired to open new remanufacturing and distribution services center, for Nestle drink dispensers. Selected all equipment, designed building layout for production, warehouse, parts department and office spaces within the 53,000 square foot building. Responsibility for setting up and documenting all processes within the facility, and interdepartmental relationships within the company.Responsible for all P&L accounts within the facility, as well as the facility manager for the building
Key Achievements:
Hired additional staff and created new job descriptions for additional staffing requirements. Increased production output, redduced overtime cost and improved overall quality
Created matrix schedule for moving all departments from four legacy locations 35 miles from new services facility. Ensured that all departments met timelines for moving to new facility to guarantee prodcution wasn’t impacted.
Aligned staffing within the departments to meet needs of enhanced equipment requirements.
Responsibility for setting up and documenting all processes within the facility, and interdepartmental relationships within the company.
Set up entire building utilizing Lean 5S principles for production, warehousing and operations support.
Created and managed annual budget in excess of 10 million dollars with monthly equipment inventories of 5 million dollars and parts inventories of 3 million dollars.
Established quality standards for remanufactured dispensers, created production schedule to manage daily and monthly production requirements. CIRCUIT CITY STORES, INC. Walnut, CA
Western Region General Manager (2 002-2009 )
Earned promotions for meeting all budget and operational goals, at a high volume service organization. Gained a reputation for providing superior, knowledgeable support and repairs. Spearhead strategies to improve the bottom line while balancing the needs of customers with those of the organization and team members. Implemented new policies and procedures, and lead efforts to advance the vision and priorities of the corporation. Built high-performing teams that work collaboratively to enhance the customer experience. Manage financial matter such as profit and loss (P&L), budgeting, payroll, and vendor relationships. Oversee 125 staff members in three service depots. Key Achievements:
Established a highly efficient operation that served as the exclusive service provider for 170 retail stores in 14 U.S. states. Decreased cost of repair operations to company and reduced Turn Around Time (TAT) of customer owned equipment.
Successfully increased financial performance by over 300% in two of the past three years.
Contributed to profitability by maintaining the lowest cost structure in the division; achieved this feat by effectively balancing productivity and costs, and ensuring optimal inventory performance.
Inspired and empowered personnel, resulting in the lowest staff turnover rate in the division.
Received outstanding ranking for inventory performance; consistently achieved less than 0.5% loss in annual inventory audits. Weekly cycle counts and promoted staff person to inventory specialist with daily reconcilations required for all decsrepancies.
Reduced transportation costs by 60% year over year (YOY) by implementing a satellite location.
Introduced Lean, Six Sigma, and Kaizen principles to reduce waste and improve efficiency.
Designed product-shipping containers that were adopted for entire company. Resulting in 2 million dollars savings within 1s t
quarter of use.
PRIOR EXPERIENCE
Additional employment achievements available upon request. UNITED STATES Navy
EDUCATION
High School
US Navy Aviation Logistics School
Lean 5S certified
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