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OBJECTIVE

Experienced Manager in search of a position that would utilize my experience in sales, management, and the customer service industry.

WORK EXPERIENCE

RSM

February 2005 - present

Advantage Sales & Marketing LLC Sioux Falls, South Dakota

Planned product ranges and prepared sales and stock plans in conjunction with buyers and suppliers. Coordinated merchandising layout plans for stores, forecast profits and sales using computer programs, optimized the sales and profitability of designate

Territory Manager

February 1998 - February 2005

Acosta Sales & Marketing Corp Dallas, Texas

Retail

Merchandising coordinator for large volume distribution stores.

Coordinated merchandising layout plans for stores, forecast profits and sales using computer programs, optimized the sales and profitability of designated product areas, controlled stock levels based on forecasts for the season. Duties managed through extensive travel in a four state region with little or no supervision.

Handhelds, scanners, plan-o-grams, retail, merchandising,

Customer Service Management, Other

December 1997 - September 1998

Standard Beauty Supply Sioux Falls, South Dakota

Retail

Retail management for licensed stylist beauty supplies.

Provided in-store customer service as well as outbound sales and orders processing utilizing computer and office technology. Responsible for displays and merchandising to improve sales. Maintained customer service satisfaction.

sales, merchandising,

Retail Merchandiser

December 1996 - December 1997

Handleman Company Troy, MI

Retail

Merchandising coordinator for large volume distribution stores.

Serviced and maintained existing accounts for a tristate area and prepared stock plans in conjunction with buyers and suppliers via the use of schematic and plan-o-gram resets. Merchandised products using point-of-purchase and point-of-sales displays. Duties managed through extensive travel with little to no supervision. Dedicated to the customer and the business.

plan-o-gram,schematics,retail, merchandising,

Customer Service Representative - Financial

July 1996 - December 1996

Bank First Card Center Sioux Falls, South Dakota

Banking

Credit Card Customer Service Representative.

Handled a high influx of in-bound and out-bound calls within a dynamic call center environment. Managed multiple priorities and maintained effective results in a quota driven work place. Increased customer experience through up-selling company benefits and products.

computer, phone, customer service, sales, marketing,

Wardrobe Consultant

July 1995 - July 1996

Western Way Work Warehouse Sioux Falls,SD

Retail

Retail sales and wardrobe fittings.

Assisted clients in upgrading professional and casual wardrobes. Recommended clothing based on current fashion and style trends. Assisted with sizing and tailoring recommendations. Responsible for merchandising, inventory control and retail sales.

Retail, fashion,customer service,

Territory Sales Manager

May 1986 - March 1994

Metz Baking Company Sioux Falls,SD

Retail

Management of operations of multiple retail stores in a four-state area.

Supervised operations of 10 stores in a four-state area. Responsible for all aspects of management including merchandising with the use of plan-o-grams, budget planning/tracking, accounting and payroll. Managed staff hiring, training, evaluation and scheduling. Designed merchandise presentation strategies and special marketing campaigns resulting in increased store traffic and profits. Increased store inventory and expanded purchases. Coordinated inventory control and direct loss prevention, receiving and store maintenance.

management, retail, sales, plan-o-grams, budgeting,

EDUCATION

Vocational, Licensed Stylist,

South Dakota Hairstyling Academy Sioux Falls,SD

High School or equivalent, General Studies,

Washington High School Sioux Falls, South Dakota

SKILLS

Macintosh software

Beginner

Business Math Skills

Beginner

Call Center

Beginner

Managerial

Beginner

Accounting Principals and Practices

Beginner

Sales

Beginner

microsoft software

Beginner

LANGUAGES

English

Beginner

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