Project Manager Customer Service

CHERYL P. STERN

***************@*****.*** • 905-***-****

www.linkedin.com/in/cherylstern

PROJECT MANAGEMENT

Project Manager who has a meticulous eye for detail, painstaking planning abilities and a stickler for completing projects on time and on budget. Proven ability to liaise confidently with people at all levels, improving processes and providing solutions with vision and creativity. Dedicated and devoted to shared company and team vision and making customers happy. Operates with a strong sense of urgency and thrives in a fast-paced setting.

Related Skills: MS Office Suite, cloud based software (Nextgear/Dash, Salesforce, Yardi, Pro-Matic, Procom, Infusionsoft), Sharepoint, Dropbox, mobile applications, Quickbooks, ACCPAC, Social Media(Facebook, Pinterest, Instagram, Linkedin, Twitter), MS Project, Teraview, Xactimate, Xactanalysis, WHMIS, Health & Safety, AODA, working knowledge of French, knowledge of building and fire codes, working knowledge of process of Design Build construction from foundation to brick.

PROFESSIONAL EXPERIENCE

Property Management Consulting - December, 2016 to Present

Strone.ca, Disaster Relief - August, 2016 to November, 2016

One of the largest complete emergency and property restoration companies, with thirteen branches in Canada.

Project Manager

• Managed all aspects of emergency and restoration claims (scoping, sketching, estimating, co-ordination of resources, communication with insured and adjuster) utilizing cloud based company software.

• Ensured emergency and restoration timelines were met, per insurance protocols.

• Educated the client on the process of repair, the timing of service delivery and realistic expectations.

• Prepared accurate job costing and estimation, ensuring company target margins are met.

• Delivered exceptional customer service to insurance stakeholders, homeowners, and property managers.

• Inspected progress and work quality on site throughout the project lifespan to identify and resolve deficiencies.

• On call rotation one week per month to respond to emergencies.

• Successfully obtained client signatures before and upon completion to achieve company revenue objectives. Projects ranged from $800 to $200,000.

• Responded to late night emergencies, identified issue, directed team and subcontractors.

Dry-It.ca, Disaster Restoration Specialists - October, 2015 to July, 2016

Flood clean up and Mould Remediation Experts

Project Co-Ordinator

• Job costing /project management/invoicing using cloud based real time emergency response software Pro-matic.

• Trained internal personnel and techs on disaster emergency response software system.

• Effectively followed up and communicated with clients via email, documentation and telephone calls.

Cheryl P. Stern page 2

• Maintained and ensured all files of working documents were kept up to date in real time, including client information, change orders, updates, revisions, and inventory control.

• Liaised with sub trades, suppliers and clients.

• Evaluated and recommended allowances for indirect costs, design unknowns, evaluation and contingency.

• Analyzed prospective jobs and prepared and sent out estimates and quotations.

• Prepared and produced project start- up and closing documents, including distribution and ensured completion of deficiency lists. Submitted documents to clients and ensured signoff.

Analyzed and sent out real time job report updates and site images to clients, utilizing cloud based emergency response software.

• Led emergency, mould remediation, asbestos, trauma and rebuild projects from start to successful completion from $1,000 to $500,000.

• Daily management and dispatching of crews of up to 25 to multiple sites for floods, trauma, mould and asbestos remediation and rebuilds.

• Critical thinking decisions made daily in a fast-paced environment, with multiple interruptions.

• Managed insurance projects utilizing Xactimate and Xactanalysis

• KPI metrics adherence to help company achieve key business objectives.

Behind The Purple Door - 2013 to October, 2015

Unique antique and vintage hand painted furniture transformations, distribution of van Gogh chalk paint, workshops to consumers.

Self-Employed

• Sourcing and buying of antique and vintage furniture for transforming and reselling via social media, ads and promotional venues.

• Repair, redesign and repainting of furniture for resale.

• Custom furniture transformations for clients and interior design consultations.

• Custom chalk paint kitchen transformations. Client color and design consultations.

• Print advertisement placement and monitoring.

• Sales pricing, negotiation and promotion.

• Sourced Canadian fossil paint supplier and placed orders for inventory, as required.

• Sale and promotion of van Gogh fossil paints via print ads, social media and market selling.

• Taught workshops on van Gogh furniture paintology products and techniques.

Johnsview Village Management Office, YCC No. 279-****-****

$100 Million Property on 32 Acres, 11 Streets, 2000+ People

Project Manager

Successfully ran the following projects from creation to completion:

• Concrete curbs, driveway/roadway paving, exterior back and front eavestroughs, roofing replacements, exterior dryer and kitchen vent replacements, main front doors, patio doors, windows, block water vales, exterior/interior underground pipe repairs, walkway replacements, backyard perimeter fencing, exhaust fan replacements, mould remediation, unit water leaks.

• Co-ordinated access to interior of units for all projects with unit owners, and successfully managed contractor scheduling.

• Controlled and managed all facets of the replacement of 548 interior unit main water valves (common element) of townhouse condominiums. Successfully completed project scope on budget - first time in Corporation history with 100% unit owner participation.

Cheryl P. Stern page 3

• Inspected sites with engineer to realize scope of work and adherence to budgetary guidelines within the project. Daily written and verbal communication with unit owners and contractors to resolve conflict and updates on project status.

• Managed the overall direction, implementation, control and completion of projects, ensuring adherence to the Condominium Act, 1998, engineer scope of work, budgets and delivery.

• Reported on progress of all projects to Board Members on a bi-monthly basis. Recommended solutions and managed conflict resolution.

• Tracked monthly maintenance fees and receivables for 548 units and collection of arrears, including the initiation of liens. Increased compliance by over 50% by thorough communication and follow up.

• Developed and wrote Home Owners Guide, to educate 548 home owners on Condominium ownership.

• Initiated and put into action on-site inspections of units, which increased unit owner compliance and repairs by over 60%.

• Participated in emergency on call rotation.

• Developed and wrote handbook for Johnsview Village Security, monitored reports, and communicated with security to resolve any outstanding issues on property.

• Reviewed financial statements for accuracy, identified trends and presented variances and findings.

• Participated in regular staff meetings to share information and listen to ideas of employees.

• Increased communication and goodwill with unit owners by 100% by being proactive and conducting individual meetings behind closed doors to ensure individual privacy and concerns were addressed.

• Assisted in hiring and training of new personnel

• Assisted in developing and implementation of budgets monthly and annually.

• Managed reserved paid parking spots, landscaping and snow plowing contracts, pool staff and pool maintenance.

• Attended Board and AGM meetings and prepared meeting packages. Contributing writer to monthly home owner newsletter.

• Researched history of common element replacements back to incorporation date of 1976 and compiled individual common element spreadsheet reports by unit. This is the first time in the history of YCC No. 279 that this had been accomplished.

• Performed more than 200 home inspections on behalf of the Corporation, as requested for upgrade updates, or as requested by unit owners for status certificates. Ensured repairs and changes adhered to the Condominium Act, 1998, such as electrical, structural and plumbing.

• Executed all paperwork associated with post inspection requirements, including consulting with

lawyers and engineers and registration on land title.

• Exceeded expectations on all levels with home inspections. Extra research independently conducted to recognize compliance to Ontario Building Code, structural, electrical and plumbing.

Allied International Credit

Collection Officer

Ultimate Electrical Contractors Ltd.

Owner/Treasurer

Sony of Canada Ltd.

National Merchandising Manager, Consumer Electronics

Cheryl P. Stern page 4

EDUCATION & CAREER DEVELOPMENT

• Centennial College, Business Program.

• Ryerson University, Marketing, Advertising, Retailing.

• Total Immersion French Courses, Japanese Language Course.

• Interpersonal Management Skills, Supervisory Skills, Management Strategy Course, CCI courses 101, 102, 202.

• Officer of YCC No. 279 with Authority to register documents on Land Title through Land Registration System Teraview.

• MS Word, Excel, PowerPoint, Internet Explorer, Publisher, Outlook Express, ACCPAC, Teraview, Quick Books, Website Editing (Wordpress) Electronic Newsletter Tools (Constant Contact, Mailchimp), Social Media – Facebook, Instagram, Twitter, Pinterest, Gantt Chart Tutorials.

• Next Gear, Pro-matic, Infusion, Salesforce, Xactimate, Xactanalysis, Tutorials on Water Damage Restoration, Mould Remediation, Fire and Smoke Restoration, WHMIS, Health & Safety, AODA, Supervisory Course for Managers, Webinars on Yardi Voyager and Genesis, Conflict Resolution.

• Volunteer work: Johnsview Village Community Charity Events, Cancer Society Recovery For Children, Newmarket Pantry, Royal Conservatory of Music.

Contact this candidate