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Project Manager Customer Service

Location:
Chicago, IL
Posted:
August 16, 2017

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Summary

Skills

Work History

IDOWU KELVIN FEYIJIMI

**** * ***** ******** ***, Chicago, IL 60615 (H) 617-***-**** (C) 617-***-**** ac1uul@r.postjobfree.com Project manager with expertise in delivering support services and resolving customer complaints. Trained in MS project 2008 and SQL server 2008. Customer service professional seeking a project management role. Skilled in training staff and establishing a good relationship with team. Self-motivated with exceptional communication and computer capabilities. MS Windows proficient

Trusted key holder

Creative problem solver

Exceptional communication skills

Shipping and receiving professional

Proficient in cash management

Quick learner

Strong client relations

Marketing Associate Analyst 09/2015 to 06/2017

DePaul University – Chicago, IL

Distribute marketing and promotional materials across the DePaul campus. Pick up distribution material from Lincoln Park location and take to distribution territories. Responsible for removing outdated materials once events have already taken place. Increased profits by 60% in one year through restructure of business line. Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.

Analyzed third-party data and investigated new growth opportunities. Batch Prep/Mail Clerk 12/2016 to 06/2017

DePaul University – Chicago, IL

Assist with special mailing project.

Log with special mailing projects.

Use specialized equipment (folder, inserter, hole puncher, binding machine, etc.). Answering phones and assisting walk-in customers.

Collaborated with developers, advertisers and production managers to market products and services. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Provided timely actuals, forecast and budget data for IT and corporate management. Education

Worked with management at the project level to ensure expense plans are achieved. Associate Project Manager 01/2017 to 03/2017

DEPAUL UNIVERSITY PROJECT TEAM – Chicago, IL

We deliver the final deliverable project report according the milestone and the project schedule. Developed 4 executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 team members, offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Implemented a set of comprehensive tracking processes to monitor ONLINE OIL SALE performance. Directed all phases of projects, from initiation to to closing. Helping Elderly And Disable People 09/2014

Pacific Garden Mission – Chicago, IL

Participated in helping the homeless by making beds and maintain proper cleanliness. Brought food and drinks to tables for lunch.

Event Service Management 01/2016 to 08/2017

All-Star Project Chicago – Chicago, IL

Participate in looking for talented youth to perform during the event. Putting together performers information into spreadsheets. Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Successfully acquired an average of [Number ] new customers per month. Member

DePaul University African Student Association – Chicago, IL Member of African Student Association 2014 _Present. Depaul Club Soccer 2016_Present.

Bachelor of Science: Management Information Systems June 2017 DePaul University Driehaus College of Business - Chicago, IL Graduated from DePaul University June 2017. Major Management Information Systems(MIS) and minor in Information Technology. I'll learn both the business and technology foundations of information system management, and be prepared to pursue a variety of careers requiring both business and technological skills.



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