Customer Service, Pharmacy Technician

WANDA ORTIZ

** ****** *****, *******, ** *****

Cell: 321-***-**** Email: ac1utt@r.postjobfree.com

Retail Pharmacy Experience

CVS Pharmacy, Orlando, FL 32812

Registered Technician, 11/16-present

• Assisting pharmacist with daily operations including data entry and filling of medications, processing through insurance/adjudications. Handling inbound/outbound calls to and from patients, providers, and insurances. Helping maintain legend, i.e., return to stock, waiting bin/order maintenance. Demonstrating cash handling accuracy and cashiering, all while assuring a superior customer experience.

Mail Order Experience

CVS Specialty Pharmacy, Orlando, FL 32819

Registered Technician, 02/2016-11/16

• Assisted patients/providers on inbound calls, including Bi-lingual (Spanish) with refills, new patient enrollment process, entering primary and secondary insurances, co-ordinating shipments. Outbound calls to patients, providers, physicians, special therapy units, and co-pay assistance programs. Data entry, benefits verification, following up, and workflow management. Retail Pharmacy Experience

PUBLIX Pharmacy, Orlando, FL 32801

Technician, 12/14-02/2016

• Assisted pharmacist with daily operations including data entry and filling of medications, processing through insurance/adjudications. Handling Inbound/outbound calls to and from patients, providers, and insurances. Maintained legend, i.e., return to stock, waiting bin/orders, placed/received deliveries. Provided superior customer service experience. Demonstrated accuracy in cashiering with consistent money management. PUBLIX Supermarkets, Inc., Orlando, FL 32801

• Bakery clerk, baker, cashier, CSR, produce and pharmacy experience through my years of service with the company. 05/07-02/16.

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