Customer Service Data Entry
Resume:
CARRIE A. ZANTI
Coconut Creek, FL *****
ac1uql@r.postjobfree.com
SUMMARY:
Over 10 years’ experience in Customer Service.
QUALIFICATIONS:
•Ability to multitask
•Excellent communication skills
•Very motivated and focused
•Ability to work well independently
•Excellent organizational skills
•Punctual
•Dependable
•Ability to work under pressure
•Team player
WORK EXPERIENCE:
Insight Global/Cross Country Home Services 4/2017 – 7/2017 (temporary/contract work)
Handled all inbound emails supporting the initial claims process
Placed initial claims on various trades such as appliances, plumbing, electrical, heating and AC
Reassigned vendors for various jobs based on availability
Reviewed supporting documents and forward to appropriate departments for possible reimbursement
Keeping customers up to date on their claims process following through to the end
Fast Track Debt Relief Tamarac, FL
Negotiator/Data Entry 01/2010-02/2017
•Process payments for clients and banks
•Contacted banks, collection agencies, and attorney offices negotiate a settlement for clients
•Stopped collection actions from continuing and/or legal actions
•Requested and received documents to bind the agreement of the settlement
•Notify clients on progress of settlement arrangements
•Monitored funds in an escrow account until in a position to negotiate a settlement for clients
•Speak with clients and address their questions and concerns and handle any of their needs
•Handled inbound and outbound calls
•Created weekly and monthly reports
Option One Financial Tamarac, FL
Debt Negotiator/Customer Service/Data Entry 10/2004-01/2010
•Process payments for the settlement agreements
•Consulted with clients to meet their needs to place them in the appropriate program for their situation
•Monitored funds in an escrow account until in a position to negotiate a settlement for clients
•Contacted creditors, collection agencies, and attorney offices negotiating the best possible settlement for clients
•Stopped collection actions from continuing and/or legal actions
•Requested and received documents to bind the agreement of the settlement
•Notify clients on progress of settlement arrangements
•Handled inbound client calls
Fairfield Resorts Margate, FL
Reservations 2001-2004
Answered inbound calls on a 5-line phone system
Set up vacation package reservations with hotels throughout the US
Sent out itineraries via mail and email to clients
Scheduled appointments for Time Share tours during their vacation
Upgraded vacation packages including car rentals, additional nights/rooms, upgraded rooms
EDUCATION:
•High School Diploma, South Dade Senior High School, Homestead, FL
•Paralegal Associates Degree, Keiser University, Tamarac, FL
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