Manager Service

VISHAL AGARWAL

Mobile: +91-828*******

E– mail: ac1uix@r.postjobfree.com

OBJECTIVE

Being a Mining Machinery Engineer, I perceive my skills to be relevant, in varying degrees, to all engineering enterprises. Currently, I am seeking a challenging job profile in the Construction Sector because of its dynamism and utmost importance in the current world scenario.

PROFESSIONAL PROFILE

A competent professional with over 1.3 years of rich experience as Workshop Manager with BRAMCO ( OMAN ) L.L.C. in Mining Operations, Business Development, Technical Services encompassing Maintenance, Quality and Value-Engineering in the Mining Industry and 4 years + 10 months experience in Dealer Handling under After Sales Support of Earthmoving Heavy Machines as Branch Service Manager with TELCO Construction Equipment Co. Ltd. ( TATA HITACHI Joint Venture ) and Hyundai Construction Equipment India Pvt. Ltd. respectively . A proactive planner with expertise in spearheading After Sales Support operations keeping in view customer requirements and taking cost-saving initiatives to optimise efficiency of manpower and enhance serviceability. Possess sound customer focus and satisfaction, coupled with an attitude of continual improvement and training for improvements. An effective communicator with skills and abilities in forging business partnerships, lead cross-cultural teams & establish relationships with key players in the industry.

ORGANISATIONAL EXPERIENCE

Apr’16 to till date with John Deere India Pvt Ltd. Under Construction & Forestry Division as an Area Customer Support Manager

Mar’13 to Mar’16 with Ashok Leyland John Deere Construction Equipment Co. Pvt Ltd as Customer Support Manager.

Significant Achievements:

Handling 2 Authorized Dealer for giving best After Sale Support to the existing client.

Maintaining MTTR of 4 hours which is the best in CE industry.

Regular monitoring and reviewing the Service activities and processes so as to keep Business Associates in line with Vision & Mission of the company.

Maintaining the fill factor of spare parts of more than 95% at the dealership.

Repeat sales of 20% of total machine sales in my territory.

Jan’11 to Oct’11 with Hyundai Construction Equipment India Pvt Ltd as Area Service Manager.

Significant Achievements:

Handling 2 Authorized Dealer for giving best After Sale Support to the existing client.

Regular monitoring and reviewing the Service activities and processes so as to keep Business Associates in line with Vision & Mission of the company.

Organized the Machine Health Check Campaign / Service Campaign to closely monitor the health of Backhoe Loader worked more than 3000 hrs so as to minimize the Breakdown by doing preventive maintenance.

Maintained the Mean Time To Restore ( MTTR ) of 8 hours.

Jan’07 to Dec ’10 with TELCO Construction Equipment Co. Ltd. as Branch Service Manager

Significant Achievements:

Handled 3 Authorized Dealer for giving best After Sale Support to all Existing Customer & Interaction with Customer owning Competitor machines.

Provide the best After Sale Service in most difficult terrain of India i.e. in Punjab, HP & J&K by maximizing the Manpower Utilization to gain the trust and repeat purchase of equipment by Existing Customer.

Achieved the Spare Parts & Service Targets more than YoY sale of machines for every financial year across the Job tenure.

Worked and maintained the Equipment of India Defense & Border Roads up to the Height of 15K feet above mean sea level.

Weekly Monitoring of Due Done Chart & Fast Moving Parts flow at Dealership so as to ensure that no machine will be under Breakdown and maintain the fill factor more than 90%.

Organized various Health Check Campaign / Service Campaign every Quarter so as to gain the confidence of Customer

Organized various Customer Meet every Quarter for Listening & Learning of Customer.

Accountable for the

Good Knowledge in Service & Maintenance of Tata Hitachi Equipment constituting Excavator, Backhoe Loader & Wheel Loader.

Man power management.

Inventory management..

July’05 to Sep’06 with BRAMCO OMAN L.L.C. as Workshop Manager

Significant Achievements:

Handled the periodic, preventative and breakdown maintenance of CAT Equipment constituting Excavator CAT 325, 330& 345, Wheel Loader CAT 972,980, Dumper CAT 769 & Dozer D8R deployed to Hirer under Excavation of Rock for Exporting Big Boulders & Aggregates

Functioned as In-charge of Shipment Export of Crushed Raw Material in the tune of 80K Ton.

Handled the individual Project as Project Manager at Salalah (OMAN) right from Excavation through Mining to the Crushing of Excavated material in Crusher.

Serviced and maintained the Loading & Unloading Equipments like Trailers, Pickups used for transportation of Excavated Material from Quarry to Crusher.

Maintained the subsequent Inventory at Workshop to ensure complete Preventative Maintenance of Equipment.

Accountable for the

Good Knowledge in Service & Maintenance of CAT Machines constituting Wheeler Loader, Dumper, Dozer as well as Excavators.

Man power management.

Inventory management..

HRM/ Man Management

Co-ordinating manpower planning, recruitment, selection, induction and socialization activities in the organization and involve in policy formulation.

Conducting Training Programs time-to-time to enhance the technical and soft skills of the subordinates and as a result gain improved productivity /improved morale/Improved safety awareness.

INDUSTRIAL TRAINING

Training in TELCON Jamshedpur (TELCON an Organization of Manufacturing Heavy Earth Moving Machines) entailing extensive study of Assembly of Heavy machines used in Mining Sector like Excavators, Wheel Loader, Dumpers, etc.

IT SKILLS

Programming Languages : C, GW-BASIC, Q- BASIC, FORTRAN

Software Knowledge : AutoCAD, Microsoft Office (Word, Excel, Access).

Operating System : Windows XP/ 2000/ 98

ACADEMIC CREDENTIALS

B. Tech (Mining Machinery) from Indian School of Mines, Dhanbad in May 2005 (OGPA: 3.93/5)

XII from Central Academy School, Kota in March 2001 (67%)

EXTRA CURRICULAR ACTIVITIES

Represented ISM in inter-university East Zone Youth fest.

Organized Fashion Show in Annual Cultural Festival of ISM Dhanbad in year 2005.

Served the NCC 1/36 Jharkhand Battalion.

PERSONAL DETAILS

Father’s Name : Mr.S.P.Agarwal

Address : KE-49/4 Kamla Nagar, Agra-5 (282005)

Telephone : +91-828*******

Marital Status : Married

Interests : Gymkhana activities and playing table tennis

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