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Manager Customer Service

Location:
Palmetto, FL
Salary:
$120,000
Posted:
August 15, 2017

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Resume:

Leighton Dwayne Johnson

Email- ac1ugz@r.postjobfree.com

Phone-941-***-****

**** **** **. ***. *.

Palmetto, Fl. 34221

Professional Summary

A married, family man with 6 adult children. 15+ years of experience as general operational manager, logistic manager, process engineer with electrical, HVAC and chemical processes. Warehousing, freight and scheduling manager. Corporate liaison with principles, purchasing and acquisitions. General and industry(s) specific operational consultant. Product and safety testing, project engineer. Hired and trained hundreds of employees and staff during my career. Developed and maintained relationships with vendors as well and customers. Maintained high operational standards, proficiency and safety.

EXPERIENCE

Contract Engineer

SAG/Smart Fleet April 1, 2017 – present

Product and safety testing- confidential pilot program

Operational General Agent

Camellia City Inv. Group LLC March 31, 2015- April 1, 2017

Primary Customer service liaison

Coordinates and works closely with sales staff

Researches, procures and negotiates Investments and contracts on behalf of company

Oversees all builds (exterior & interior) of properties

Oversees and coordinates mechanical maintenance of properties

Oversees the hiring and training of required staff

Oversees marketing and launch of enterprises

Co-ordinates with city, county, state agencies

Co-ordinates with vendors

Manages inventory, warehousing and logistics

Manages administrative duties, Coordinates with HR, prepares weekly schedule

Accounting and bookkeeping (Excel proficient)

General Operational Manager

Crawford Industries Inc. Plastics Manufacturing June 1, 2008 – March 31, 2015

Managed, scheduled and lead 50+ staff

Coordinated operations between sales, marketing, customers, suppliers and employees

*Turned a $15,000.00 Deficit at take over-

into $750,000 Profit in 3 years through Process Engineering

Trained and implemented Safety Measures, improved safety- from 75% to 98%

Oversaw daily production of all systems

Oversaw and maintained quality control

Daily office, warehouse, maintenance and production staff management

Costumer relations Liaison

Product selection and inventory

Warehousing (FIFO) and logistics

Establish and maintain ISO and AIB standards

Build ISO and AIB Training Manuals and Protocols

General Operational Manager

Crawford Industries Inc. cont.

Daily accounting and data collection

Assist. General Operational Manager

AEP Industries Manufacturing June 1, 2001 – June 1, 2008

Assistant to the general operational manager

Customer Service, sales team and vendor Liaison

Hired all staff, trained and scheduled

Oversaw all production and made reports to Gen. Operational Manager

Established efficient warehousing and logistics based upon Process Engineering

Inventory control, $2 million monthly inventory

Oversaw and implemented quality control

Long term goal projections and execution

P&L, financial reports, weekly, monthly, quarterly etc.…

In Plant Manager

Flint Ink, Flint Michigan 1989-2001

Oversaw all printing and ink making operations. Coordinated with the pre-press, press and all personnel.

Education

BASF Management Training

Phillip Crosby Quality Journey Training

Certified Process Engineer Flint Ink

Process engineer training 15+ years (AEP & Crawford Ind. Inhouse training programs)

Lean & Six Sigma Inhouse AEP training graduate

AIB, ISO Certified Manager

AIB, ISO training 15+ years

Mechanical, Electrical & HVAC Journeyman Certification (5 years training program, Carrier)

Valdosta State College, Valdosta GA. - Business Admin. B.A.



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