Customer Service Sales

Vincent Crosland

Gender : Male

Contact No. : 301-***-****

Email : ************@*****.***

D.o.B : 05-08-1967

Languages : English

Address : **** ******* **** ****** ****** MD 20904 Education Details:

Experience Details:

Organization : Restaurant Depot

Position : Floor Manager

Duration : 03-03-2014 To Still Working

Location : Capital Heights, Maryland

Salary : 60,000

Job Responsibilities : Exceeded personal sales goals for 7 quarters in a row. Held each team member accountable for achieving brand and performance goals. Recruited, hired, developed and retained retail talent for company. Supervised Assistant floor manager and isle man to assure that shelves and merchandise is rotated. Maintained accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.

Organization : Sam's Club

Position : Assistant Fresh Manager

Duration : 10-01-2012 To 02-21-2014

Location : Severn Maryland

Salary : 55,000

Job Responsibilities : Interviewed job candidates and made staffing decisions. I managed 21 Fresh associates and three Team Leads. Assigned employees to specific duties to best meet business needs. I followed up to ensure the reordering of inventory when it fell below predetermined levels. Scheduled and led weekly store meetings for all employees. I developed a realistic and doable plan to consistently examine merchandise to verify that it was correctly priced and displayed. I trained my team leaders to increase profits through effective sales training and troubleshooting profit loss areas. Generated repeat business through S.No Degree or Certificate University or Institute Percentage or CGPA

Passing Year

1 Bachelor of Science In

Business

University of Phoenix 3.5 04-04-2010

2 Associate Of Arts In

Business

University of Phoenix 3.0 03-07-2008

exceptional customer service. Maintained and followed up on all safety and compliance processes. Organization : Target Corporation

Position : Senior Team Leader

Duration : 08-01-2002 To 10-01-2012

Location : Silver spring, Maryland

Salary : 42,000

Job Responsibilities : Organized weekly sales reports for the sales department to track product success. Earned management trust by serving as a key holder, opened and closed the store. I answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. I conducted weekly walks with the General Manager to discuss all interior visual displays. My leadership and contributions added to annual store sales of $70 million per year. I assigned team leaders to train new employees by providing knowledge of specific store task and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. I Ensured cross-training was implemented to provide back-up for other customer service representatives when needed.

Reference Details:

Reference Name : Tracy Crawford

Reference Details : Business Owner

Reference Contact no : 301-***-****

Reference Name : EDDIE PHILLIPS

Reference Details : GOVERMENT WORKER

Reference Contact no : 202-***-****

Reference Name : Dipna Collison

Reference Details : Maryland School Teacher

Reference Contact no : 240-***-****

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