Customer Service Sales

Location:

Houston, TX, 77065

Posted:

August 15, 2017

Contact this candidate

Resume:

SKILLS:

Microsoft Office: Word, Excel, PowerPoint – Tested 97%

GIS (Graphical Information System)

SAP, Inventory database management

DACS (Distribution Automated Control Systerm)

Fire Zilla FTP (Secure email software)

REDE (Regulated Energy Delivery Enterprise)

QonTango (Client & Debtor database mgmt software)

Dropbox, OneDrive, iCloud

Outlook, Skype, Facetime, Google Hangouts

Facebook, Instagram, Twitter

PayPal & Square invoicing and mobile pay

ACT

Adobe Photoshop, Illustrator, PageMaker

Type: 60wpm / 10 Key by touch: 9480kph

EMPLOYMENT HISTORY

Greenberg, Grant & Richards, Inc

Senior Administrative Specialist

February 2017– Current - Houston, TX

Supports multiple executives and departments of an assets and liability firm: VP of Sales, VP of Collections/New Business and Human Resources Manager

Administer new hire paperwork to new hires & tour through office

Assisting sourcing through resumes

Training new administrative staff

Preparing New Collector manuals

Responsible for Collections and Sales departmental weekly and monthly performance evaluation reports

Bi-weekly File Penetration (Performance) Reports – Collections

Managing GGR Admin inbox

New Debtor Spreadsheets and Single Placements

New Client Placements

Remit Forecast reports for large clients

Investigate incorrect posted payments and submit reports

Run financial and performance reports in QonTango and internal company dashboard program

Upload confidential documents to clients utilizing the FTP site Fire Zilla

Send out demand letters for payments on debts owed to clients

Scan and upload backup documentation to client and debtor accounts in QonTango database

Create, maintain and delete client and debtor accounts in QonTango

Managing and pulling backup for TXU debtor accounts

Scanning in new backup and distributing to appropriate collector and imaging department

Handle any incoming requests from Sales and Collections staff

Cross-trained to be backup for other admins and receptionists when absent

New Business Admin backup

CenterPoint Energy

Distribution Controller (Dispatcher)

February 2008 – September 2011 – Houston, TX

Recorded and maintained records of all activities and equipment statuses

Updated maps, schematics, computer programs and diagrams that reflect both current and future distribution system configurations Also, on a continuous basis, monitored and evaluated conditions, anticipated problems and implemented strategies to avoid problems and react to system conditions

Supported the service restoration process through strategically dispatching work orders to field crews via various systems

Coordinated service restoration on circuit outages by integrating information from various sources (eg REDE, trouble orders, field personnel, maps, diagrams, distribution automated control system (DACS), GIS (graphical information system) fault indicators) to quickly identify the problem source and initiate appropriate corrective measures

Entered data into personal computers, mainframe and mid-tier systems including use of graphical switching workstations

Handled extremely stressful dispatching operations during natural disasters and inclement weather Planned and directed daily and emergency switching for field personnel and various departments

Had to change processes as various technologies and new processes were developed and implemented

CDI Engineering Group/Lyondell

SAP Administrative Assistant III (Contractor)

January 2007 – November 2007 – Houston, TX

Worked with the Industrial Hygiene department on setting up the IH SAP database

Inputted chemical sampling data into the IH SAP database system

Assisted co-workers on departmental projects where needed

Travelled to various sites to gather data records and to input in SAP database

CenterPoint Energy

Customer Service Advisor III

March 2006 – August 2006 – Houston, TX

Provided complete customer service to all gas and energy customers

Assisted customers in billing disputes, emergency orders, service orders, setup of new services, cancellation and transfer of current services

Team member for disaster preparedness and on call duty in shift rotations

Usage of the SAP database for natural gas and CIS (mainframe) system for electricity

OfficeMax

Departmental Supervisor

September 2005 – December 2005 – Webster, TX

Supervised copy center staff, which included payroll, timesheets and schedules, also managed operations of the department

Managed inventory of incoming supply and product shipments.

Trained staff on new vendor products and order process and trained new hires

Improved customer service to increase sales profitability and sales trend

Created a Customer Service and Sales driven work environment to meet our customer survey and sales goals

Friendship Community Bible Church

Senior Pastoral Assistant/Administrator

August 2002 – September 2005 – Houston, TX

Managed the administrative office in its daily functions to include travel arrangements and speaking engagements and prepared monthly reports

Created advertising and marketing materials and PowerPoint presentations

Coordinated with outside vendors on various projects and events

Maintained and secured the institution’s bylaws, constitution, and board meeting minutes along with, created, revised and implemented new policies and procedures for certain departmental office protocols

Staffmark

Administrative Contractor

January 1998 – August 2002 – Houston, TX

Held various positions such as Project Manager, Administrative Assistant, Sr Receptionist, Data Entry Clerk and Secretary

Prepared weekly/monthly reports for senior managers

Maintained the Sales Tracking database

Implemented a new inner office circular

Cross-trained in other positions throughout the company departments

Troubleshot during implementation of database systems

Trained and supervised new receptionists

EDUCATION

University of Phoenix – Houston, TX (Pursuing)