Customer Service Team Leader

ASHOK.D

OBJECTIVE

To work in an organization promoting collaborative team effort to deliver innovative and value added enterprise applications to the customer, through the use of technology. To work a professional matured organization where knowledge and skills are rewarded with growth, both professional and personal.

EDUCATION:-

1998-2000 Plus 2 at Mount Christian Matriculation

Higher Secondary Education.

2000-2003 3 year D.H.M.C.T at Asan Memorial Institute of Hotel Management and Catering Technology. Chennai

2005-2006 Hardware and Networking at Accel Institute of Hardware and Networking.

PROJECTSWHICH I HAVE WORKED ON (CHAT AND EMAIL SUPPORT):

:A3, Nostale, Antzill Gaming Portal, Hero online (Mgame), Scion of fate (Mgame), Elsword(Team Leader).

WORK EXPERIENCE:-

Taj Connemara(Vocational Training)- 1 month .

Le Meriden Chennai (Industrial Exposure training)-6 months.

Radhakrisha Hospitality Industries – 9 months

CSO– Gaming Dept for SIFY Pvt Ltd,(from 2006 –April 2009) Chennai.

Joined Sify Pvt Ltd. as a Customer Care Executive

As a Customer Care Executive for a Gaming Team My responsibilities include:

Monitoring player activity online and to frame and conduct events & competitions as and when necessary to keep their interest levels.

Following up and investigating hacks and other Non-manner activities on the server.

Assisting Gaming Customers in their various issues like account hacks and other related queries.

Sept 2009- Joined Funizen Solutions Pvt. Ltd as “Senior Customer Service Executive”

Senior Customer Service Executive in Funizen Solution Pvt.Ltd- Gaming Department Project Hero Online and Scion of fate(Games).

(From Sep 2009 – Nov 2011). (BPO Service- Email, Chat and Assisting the team leader with daily reports and other daily works.)

Assistant Team leader in Funzien Solution Pvt.Ltd- Gaming Dept. Project: Hero online, Scion of fate and Elsword (from Nov 2011- Dec 2013)

Team Leader in Funzien Solution Pvt.Ltd- Gaming Dept. Project: Elsword (from Dec 2013- 31st Sept 2015.)

OTHER QUALIFICATIONS AND SKILLS:-

Possess good Communication skills while conversing in English. Very good Team player and most effective in decision making as well.

INTERESTS:-

Music,Games(MMORPG),Movies,Travelling.

PERSONAL DETAILS:-

Full Name: - Ashok.D

Date of Birth:-15/03/1982

Email ID:- ***************@*****.***

Phone No: - 995-***-****

Martial Status: - Married

Address: - 11/20, Balaji Avenue,Ganesh nagar,

Velachery, Chennai.

Pincode: - 600042.

Date:-

Place:- Signature

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