Application Support Analyst

Sakura Thompson

*** **** **** **** ● Shelton, WA 98584 ● 919-***-****

******.********@*****.*** ● www.linkedin.com/in/sakurat/ Experience

State Board for Community and Technical Colleges September 2016 to Present Application Support Analyst

Sandra Main, Olympia WA

● Provide technical application support for Oracle’s PeopleSoft Portal, Campus Solutions, Human Capital Management, and Financials suites. Analyze and troubleshoot issues. Create and implement solutions.

● Create knowledge base articles. Document service desk requests. Implement a team SharePoint wiki.

● Ensure application integrity by collaboration with infrastructure, security, data services, project teams, test team, functional support, managed services, data center, active directory, networking, and Oracle.

● Maintain, troubleshoot, test and resolve integration and third-party interface errors.

● Assist with coordination, review, testing, release of application patches, upgrades and configurations.

● Provide technical training, mentoring, and coaching to business and technical staff

● Manage service requests to hosting provider for refreshes, patches, upgrades, fixes, code migrations Administrative Office of the Courts September 2012 to September 2016 Technical Lead

Kevin Ammons, Sree Sundaram, Olympia WA

● Work with vendors, business analysts, solution & enterprise architects, testers to meet project goals

● Resolve any technical issues impacting the vendors services and deliverables

● Analyze requirements, design, develop, test, configure, support implementation

● Perform Code Reviews. Coordinate software builds and deployments. Set up test environments

● Review vendor deliverables. Plan code deployment, User Acceptance & Performance Testing

● Coordinate vendor QC & internal QA testing, triage defects, verify fixes and deliverables Systems Analyst- Tester

Kevin Ammons, Olympia WA

● Write test cases, write test plan, write automation for data exchange project, suite of 5,000 scripts

● Run an eight week class on XML, data exchanges, and an in-house testing tool for data exchanges

● Lead 2 team members- assign tasks and services, triage defects, monitor progress, roll up results

● Find an abandoned developer/ tester wiki and take over ownership and maintenance and growth

● Advocate and participate in sharing of information, career growth, and transparent practices.

● Initiate, participate, coordinate an agile team. Story Points, throughput, stand ups, agile methodology SDET II: PQO/ECO MS Listens at Microsoft May 2010 to July 2012 Sarah Safley, Wimmer Solutions, Seattle WA

● Use Agile Development and Testing (Scrum) to track task metrics

● Write test cases, write BVT test plan, write BVT automation specification

● Review, verify, and test MFE deployment documentation

● Integrate BVT and Stress/Performance Testing into VSTS

● Participate in integration of MFE merge into FMS while working closely with the MSFT Shanghai team Engineer II: Zetec October 2007 to April 2009

Diane Wood, Zetec, Snoqualmie, WA

● Write test plans, test automation plans, test case outlines, test cases

● Design, Develop, Initiate, Implement, Extend automation for Revospect Product

● Increase test scope to include localization, static analysis, security, and many other test buckets

● Evaluate and implement test harness using Test Complete and imaging solution with Virtual PC

● Begin learning QT and Python, and gain familiarity with the Hp-Unix environment Software Development Engineer In Test: Microsoft Games Studios May 2006 to August 2007 Chris Chamberlain, Microsoft, Redmond, WA.

● Own component areas for Kameo Xbox Live Downloadable Content & Viva Piñata for Xbox 360.

● Write clear, complete, and portable test documentation such as Test Cases, Test Specs, Test Plans

● Write bugs with appropriate detail: video capture, call stacks, screenshots, automation tools used, etc.

● Manage and monitor 1-4 Contingent Staff, providing appropriate direction

● Re-write and present an eight class series: “Introduction to Programming”

● Design and present “Security in Games Testing” brownbag Software Test Engineer: Windows Network Infrastructure Services June 2000 to May 2006 Chandra Nukala, Microsoft, Redmond, WA.

● Own new component NAP Agent for Microsoft Vista. Backport test tools from Vista to XP

● Own: WINS Server, DHCP Client from Windows Server 2003 and service packs through Windows XP and service packs and Longhorn, often with overlapping releases and milestones.

● Plan & design lesson plans, and teach a beginning Scripting class using Visual Basic.

● Interpret functional and design specifications, white papers, RFC’s to create test plans, test cases, test tool specs, test automation roadmaps. Execute tests. Log, regress & verify defects.

● Upgrade test machines, run stress, set up test networks as needed. Create test automation.

● Own transition of components to Windows Sustained Engineering after a release or service pack release, To India Development Center for ownership transfer, To Outsourcing for offshore testing assistance. SDET I: bCentral Site Manager Group at Microsoft March 1999 to June 2000 Amy Barbetta, Volt Computer Services. Redmond, WA.

● Created and managed test plans and test case suite with ATCM. Executed tests and logged bugs

● Upgraded test laboratory servers daily and ran Build Verification Tests, reported outcome to team Skills

Testing

● Automation suite development and review. Hardware and Software Installation/ Troubleshooting

● Write Specs: test plan, test case outline, test tool plan, test execution guide, test automation roadmap.

● Triage bugs entered by Contingent Staff- monitoring for correct severity, priority, and relevance Coding

● Strongest in Visual Basic, HTML, XML, JSON, SQL

● Familiar with C#, C, C++, Visual C++, COBOL, Fortran, Windows Script Host,, Java, others.

● Exposure to ASP and ASP.Net, Python, Peoplecode, others Tools & OS’s

● PeopleSoft 8.54, Oracle Application Designer, Oracle Data Mover, Oracle SQL Developer

● Clearquest, RightNow, SQL Server Mgmt Studio, DB2, Bluezone Mainframe, Soap

● Windows Test Technologies (WTT), Source Insight, Visual Studio, TFS, Product Studio, Visual Test

● Netmon, App Verifier, Condor, Propagator, Asymetrix’s Multimedia Toolbook, Site Inspector, Raid, WinTriage, some Kernel Debugging, Test Complete,

● Microsoft Word, Excel, Access, FrontPage, Visio, Powerpoint

● Dos, Windows: 3.1, 95, NT4.0, 98, 2000, XP, Vista, 7, 10, Server 2003, Vista Server

● Some Unix and Linux, HP-Unix

Education

Bachelor of Arts in Business Administration, Management Information Systems. Minors in Electrical Engineering and Math. Washington State University. December 1997.

Bachelor of Science in Physical Science, Computer Science Minor. Washington State University. December 1998. Continuing Education

PeopleSoft PeopleTools I & II Release 8.53: Olympia, Washington July 2017 Beginning Japanese: Evergreen State College. October 2013 Level I and IIA Eddynet Analysis: Zetec Training Center. August 2008. Crucial Confrontations Training Course: Syma Bajwa, Instructor. Snoqualmie Washington. November 2007. Business Japanese: Y&Y Language Institute. Beginning Japanese 1. April, 2007. Threat Modeling: Microsoft Technical Education. March, 2007 Model-Based Security Testing: Microsoft Technical Education. November, 2006 Debugging: Microsoft Technical Education. November,2006 Working with Agency Temporaries: Microsoft Technical Education: October, 2006 Family Safe Computing Initiative: Microsoft Technical Education. October 2006 Awards and Activities

Attendee, Presenter & Instructor for Girl Scouts of Western Washington’s Annual Fall Experience 2013 to present Presenter for Seattle’s Expanding Your Horizons, “Testing Games Uses Math!”, March 2007 Golden Key National Honor Society lifetime member (college), 1994. Society for Women Engineers, 1994 to 1997

Published “Application of Neural Networks to Determine Moisture Content of Humidity-Attenuated NIR Spectra” through the Department of Energy and Westinghouse Hanford Company (WHC-2829), March 1995

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